Nayeem Riddhi

Yes, there may need some customization for the PRO version, you may contact here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade.

Thanks.

Okay when you will give the access, please explain your requirements in detail, please. I hope that your problem will be solved.

Thanks.

Please update the PHP version between 7.0-7.3. update it from your hosting server

Does the problem persist with the latest version also? you should clear the cache of your browser and again check.

Thanks.

Hi,

You marked that the issue has been resolved. However, if the problem persists, please try to logout/login again. you can also try reinstalling again the plugin.

Thanks.

Please give your site URL too

Oh, missed that, The thumbnails should be generated according to add_image_size() function in your theme/plugin. It is auto-generated.

Thanks.

Hi,

For #1, you can apply for role-based protection as brother Shahjada clarified.

#2, For image (in galleries, lightboxes, etc.), you can follow, this template hierarchy doc, https://www.wpdownloadmanager.com/doc/templates/template-tags/, here, you will find tag name for images [thumb_gallery_WxH] also for featured image preview [preview] tag. you can use them. you can do it from Downloads > Templates > link-templates/page-templates, you can clone them or create a new one. and thus you can edit them or use in your own package settings > page-templates/link-templates.
Furthermore, for this doc, https://www.wpdownloadmanager.com/doc/template-files/
by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in page-templates for page template or link-templates for link template. and edit them as your own requirements.

#3, you can do it by Set Downloads > Settings > Basic > File Download > Mask Download Link

#4, you can protect them from role-based protection too.

#5, For that you can use it in your page template the [preview] tag

#6, You can remove the download link tag from your own custom template and apply for the role-based protection.

Thus, I think you can solve your problem.

Thanks.

If you want to export information about the registered user, there may need some customization or need a feature development. you can please knock here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade

Thanks.

Hi,

Your site may be restricted to inspect element or copy protected. I can’t able to adjust the CSS from the browser inspect element. Maybe need to disable it for some time for adjusting.

You can also enable/disable plugins for checking there might be something conflicting, because, it is just a CSS/maybe Jquery issue. You can also switch theme if there any conflict remained, thus you can also make the issue solved. let me know.

Thanks.

Hi,

Please mail support@wpdownloadmanager.com for any payment related issue.

Thanks.

Hi,

Are you missing accessing this page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases or can’t able to download the latest WPDM PRO version?

Hello,

Please have patience, there might be some conflict if the version changes or there need some adjustments. you have to patience if you get misunderstand, the problem will not be solved. I have seen your problem with the button adjustments and can be solved with just CSS adjustments, please activate your login access again. sorry for some inconvenience.

Thanks.

Updated your ticket. please check…

Hi,

I have checked that, your site required PHP Upgradation,

please update your PHP version

Thanks.

Hi,

I have found the issue. soon, you shall be updated

Thanks.

Your main problem was to Activate flat download URL beta and after that, there also have some problem, I have also adjusted the other settings.

Thanks.

Hi,

Sorry for some late. I think you are using a shortcode before the pagination of the page. can you give the shortcode, which you are using that on the page?

Thanks.

As it is now, It may need some customization. please you can knock here for that, https://www.wpdownloadmanager.com/download/custom-upgrade-service/

Thanks.

Hi,

What is the page URL? let me know.

Thanks.

• This reply was modified 5 years, 8 months ago by Nayeem Riddhi.

Hi,

It may be happening with CSS conflict or messed up with CSS. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Do you want to store information after submitting the form or other else? let me know.

Thanks.

Hi,

There need to check what adjustments you want to adjust. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Yes, possible. Please adjust some code from wpdm-archive-page\tpls\advanced-search-form.php in line number 112 in 'exclude' ► array(), parameter put the category ID what you don’t want to show like 'exclude' ► array('13),

And for the future update purpose, you can follow this template hierarchy,

Template Files

{active-theme}/download-manager/advanced-search-form.php your updated file should be here.

I hope it will help you.

Thanks.