Nayeem Riddhi

Hi,

If I get you your first issue is play and pause option for audio and for the second if I click download option for a single file, it doesn’t download the multiple files rather than a single file. please let me know or you can also elaborate your query more.

Thanks.

Hi,

It has been saying Sorry, you are not allowed to access this page.

please check.

Thanks.

Hi,

I think this page https://www.educateoutside.com/test-x/ and i have created this page, https://www.educateoutside.com/wpdm-test/, both are working fine with AND operator. please check again and let me know.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Hi,

I think your problem has been solved now. I have reinstalled the plugin. please check and let me know.

Thanks.

Just checking now

Hi,

Can you please follow these steps for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Use a good file manager or FTP or asset manager option for uploading the plugin zip
4 ) Extract it in your plugins folder and activate from the plugins dashboard menu panel

let me know if it helps you

Thanks.

Hi,

Thanks for your appreciation. You shall find the settings from Downloads > Settings > Basic > File Download

Thanks.

• This reply was modified 5 years, 8 months ago by Nayeem Riddhi.

Sorry for your inconvenience. There are two issues you are claiming. if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Hi,

Please follow these steps for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Use a good file manager or FTP or asset manager option for uploading the plugin zip
4 ) Extract it in your plugins folder and activate from the plugins dashboard menu panel

Thus, it will help you. sorry for this inconvenience for now.

Thanks.

Now everything working fine, I have Unmasked Download Link from the basic settings. please check.

Thanks.

Please also your site URL.

Thanks.

Can you please elaborate on your query, please? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Sorry for the inconvenience. please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Please check now. if everything is okay. I have reinstalled the add on again.

Thanks.

checking…

Sorry for the inconvenience, everything is okay now. please check and let me know.

Thanks.

opps, it should show something, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Your shared URL is not working, can you provide a valid URL or screenshot?

Thanks.

Hello @carriegstrategitcom-com,

Can you please open a separate ticket for your issue, please.

Thanks.

Which CSV file you want to try to import? can you share the link here in a private reply?

thanks.

Yes, you can check this option as I image attached,

if it works for you.

Thanks.

You can check this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, please let me know. if it helps you.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Update-Create working fine here. there a metabox creating problem when you are going to publish it. it is in beneath the page. please see the attached image.

The form is requirement of publishing the package. it is not related to WPDM. please check.

Thanks.