Forum Replies Created
Hello Polofin Srl,
Hope you are well. I apologize for the inconvenience. If the site were on a live server, it would be easy to investigate the issue. However, can you please share some close screenshots so I can get a hint as to what is happening? Please kindly check.
Thank you and regards.
Can you please kindly open a ticket/topic thus we can check the issue in detail. Please kindly check and let us know.
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I have back with information from our team authority that, please kindly create a new order for the business license, and we are able to disable the Pro license, which is set for automatic renewal on Sep 6, 2025. Please kindly check.
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Hello Sean Derrig,
Hope you are well. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Glad to hear that, you have found the issue. Please kindly check and let me know if you have any queries more.
Thank you
Have you updated anything that maybe replaced the setting you have adjusted? Please kindly check and let me know.
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[doc_preview] is not a shortcode, it is a template tag, it will work within page template or link template. Please kindly check.
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Can you please kindly elaborate how you are making templates with elementor also modifying the WPDM pages? Please kindly check and let me know.
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Hello Volker Klärchen,
Really sorry for your inconvenience. I have already forwarded your issue to our team. Please kindly let me know if you have any queries more.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Really sorry for the inconvenience. Does the issue still persist? Please let me know.
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Please kindly check now, https://aetechron.com/download/wpdm-test/, you can use </br> for line breaking. Please kindly check.
Thank you
I think you have customized page template with Elementor, so it is creating issue, after deactivating elementor plugins, it is working as expected, please kindly check here, https://dev.pmto.fr/download/wpdm-test-2/.
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I have tested here, https://aetechron.com/download/wpdm-test/. It is working properly as expected here. Can you please kindly check again.
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Can I check the the process again? Please kindly let me know.
Thank you
Sorry for the inconvenience. Please follow my above instructions. I hope your issue may be resolved then. Please kindly check.
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I have not access to this mail. You can provide the credentials here in private reply. Please kindly check.
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If plugin conflict you can check those plugins settings, if adjusting those resolve the issue. Also you can contact their plugin support for the issue. Please kindly check.
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I have back with information from our team that, It has been fixed with v3.9.6. Please kindly check now.
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I have back information from our team that, update is available now. Please kindly check now.
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Which email you are sending the access, you can paste the link here too in the private reply. Please kindly check.
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Sorry for the inconveneince. I have again forwarded your concern. Please kindly check .
Thank you
Can you please kindly elaborate more on your issue. If possible please kindly share the related URL.
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Hello chuckbergman,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards