Nayeem Riddhi

Hi,

Please try from incognito mode, and for your IP issue, please check now if it works for you

thanks

please active your login credentials again

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please clear your PHP log info again, and check when pressing all packages link, the time and what errors occur in PHP log info, and then please let me know

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There is one error showing, PHP Fatal error: Allowed memory size of 838860800 bytes exhausted

Fixing the Error there are a couple of ways on how to go about resolving this error. These include:

1.Editing the wp-config.php file
2.Editing the php.ini file
3.Editing the .htaccess file

1.Editing the wp-config.php file

Here you will need to edit thewp-config.php file.
define( 'WP_MEMORY_LIMIT', '1024M' );

2.Editing the php.ini file

On a live install, the file can be accessed within the root of your install, that is within the /public_html/ folder. Note that the file is not installed by WordPress but in most cases set up by your host. If you are using CPanel as your control panel, for example, make sure the checkbox for “Show Hidden Files” is checked and then click Go. You may check into this article on how to go about editing the file. Before editing the file, kindly preserve a backup to it by downloading it to your computer.
Once this is done, open the file, add or edit the following line:

memory_limit 1024M

3.Editing the .htaccess file

The .htaccess file is a file located within the root of your WordPress files.

You will need to add or edit the following code to the bottom of the file:

php_value memory_limit 1024M

With this done, you can then save your changes and check if the error is resolved.

Thanks

Can you please check to change your IP please, if it is working for you

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Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Are you using this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, please let me know

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Can you please use this shortcode for now, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, you will get the same and more extended feature with this shortcode. please let me know if it works for you

thanks

please check now, it is working fine now, http://lorettomembers.flywheelstaging.com/download/wpdm-test-555/

thanks

you are welcome

Can you please use this shortcode instead of wpdm_category for now, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, you will get the same and more extended feature with this shortcode. please let me know if it works for you and for all packages error issue, please give that user login credentials in a private reply for checking

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Glad to hear that, your problem has been resolved

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I have checked in incognito mode, it is working fine there, can you please elaborate more on it?

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It maybe user side issue or their browser issue can be

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For description text, you may put text manually from packages classic editor, for making easy of tasks, you may also see this add-on too, For the basic WordPress TinyMCE editor use https://www.wpdownloadmanager.com/download/advanced-tinymce-button/ and for Gutenberg https://www.wpdownloadmanager.com/download/gutenberg-blocks/

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please your login site URL too

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Please, give your temporary wp-admin login details in a private reply for checking the issue and also please your related URL

Thanks

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Guest Role download limit is working fine, please check, limit reset timer will initiate after 1st download for the same IP, and also need to be excluded that page from the cache

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Glad to hear this, your problem has been resolved

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Yes, you can send post and download update notifications to subscribers easily with WPDM Newsletters Plugin

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Can you please provide a screenshot for your issue, for checking from my side

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Glad to hear this your problem has been resolved if you can resolve your issue with Rewrite-path option from your plugin, you can do so with that plugin.

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When I activate other themes, both theme seems to same or not changing, can you please elaborate on it, I have attached an image for this,

let me know

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It is working fine in our testing site, can you please enable/disable other plugins for checking, you may also switch theme to other for checking, please let me know then

thanks