Forum Replies Created
Hello @payne,
Glad to hear that, the problem has been resolved now. We shall look over the issue and hope that related authorities will also look into the issue thereby
Thank you and regards
HI @simstim,
Glad to hear this your problem has been resolved. BTW, for adjusting the button size, you may check this option as I image attached, Download > Settings > User Interface
I hope it will resolve your problem
Thank you and regards
Hello @odessu,
I have checked that, you are using a very old version of WPDM, can you please update it to the latest version, please let me know then if it resolves your issue
Thank you and regards
Hello @ktech,
There are many options in the Avada theme for adjusting, have you checked them, or has the problem been resolved from your side now? please let me know
Thank you and regards
Hello @meppovic,
Can you please share which shortcode is not working and its related URL, And I have checked that, login is working fine here, https://softportal.cz/wpdm-test/. And the issue you claimed with the google drive add-on, but it is not installed on your side. please check and let me know.
Thank you and regards
Hello @beemateseniorenanimatie,
I have checked your issue found an issue regarding the 500 error in the browser console when redirecting from the cart page , please check my attached image
For that, we suggest that,
If you have a 500 error revealed in your Browser console, it’s mainly due to a PHP Error, And
It’s mainly due to several factors :
– the CURL extension isn’t installed as it’s required by this plugin
– the allow_fopen instruction is not enabled
– your Memory limit is too low (you will need at least 128M, 64M is pretty low!)
Server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause…
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins and renaming your .htaccess file, we may be able to help, If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
For more details, you can check this article, https://www.wpdownloadmanager.com/9-common-wordpress-errors-and-how-to-fix-them/
and these articles too, https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-failed-to-load-resource-error-in-wordpress/
please check and let me know then
Thank you and regards
Hello @beemateseniorenanimatie,
Hope you are well. and sorry for the inconvenience. Checking your issue now
Thank you
Hello @pindrop,
Hope you are well and sorry for some late. For adjusting the download link from the shortcode home page, you may use this file code,
The download link and view details link is responsible for code on line number 99-100
Please copy /wpdm-archive-page/src/Templates/Flat/views/flat.php file to /{theme}/download-manager/wpdm-archive-page/flat.php for making backup file for the next update
and similarly from the same directory, aps-content-cat.php file with the below code file
However, we are adding an additional option for that shortcode with the next update
and for your dropdown to the current category position, it may need customization of the code and you may also need to knock our customization team
Thank you and regards
Hello @ikram_dirujii,
Hope you are well. Sorry for the problems created from your side. you have claimed some major problems from your side. Can you please give your temporary wp-admin login details in a private reply for checking/adjusting those issues.
Thank you and regards
Hello @cbenson583,
Hope you are well. and sorry for the inconvenience. The issue package you have shared https://hr.gsu.edu/download/cluster-hiring-for-research/?wpdmdl=6541804 is working fine from my side. However, we suggest that,
If you have a 500 error revealed in your Browser console, it’s mainly due to a PHP Error, And
It’s mainly due to several factors :
– the CURL extension isn’t installed as it’s required by this plugin
– the allow_fopen instruction is not enabled
– your Memory limit is too low (you will need at least 128M, 64M is pretty low!)
Server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause…
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins and renaming your .htaccess file, we may be able to help, If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
For more details, you can check this article, https://www.wpdownloadmanager.com/9-common-wordpress-errors-and-how-to-fix-them/
and this article too, https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
please check and let me know then
Thank you and regards
Hello @payne,
Hope you are well. and sorry for the inconvenience. Can you please give your temporary wp-admin login details in a private reply for checking/adjusting the issue
Thank you and regards
Hello @sadorno,
Sorry for the missing, please check now, https://mlsstoolkit.com/wpdm-test/, It was coming from PHP code that I cloned from another template. please let me know if you have other issues
Thank you
Hello @tony-cmm
Glad to hear that, your problem has been resolved. please let me know if you have other queries
Thank you
Hi @juan_ateb,
please let me know if you have other queries and glad to hear that, your problem has been resolved
Thank you
Hi @sadorno,
Extremely sorry for your issue. Can you please adjust image width and height from here,
<img width="600" height="600" src="[preview]" class="" alt="">
I hope it will be easy for you to edit from the template. and we have template tag docs here,
https://www.wpdownloadmanager.com/doc/templates/template-tags/,
you can use your own tag according to your choice in the custom templates. and for the 404 issue, it may cause the server issue too
Thanks for your appreciation
Hello @bpw1133,
Hope you are well. please let me know, has the problem been resolved from your side or not
thank you and regards
Hello @bebold,
Can you please update your copy to the latest version. please let me know then if the translation issue get resolves from your side
Thank you and regards
Hi @ktech,
Can you please check the Avada theme style/script option too? I hope there you may get an option for the script conflict. please let me know then if it helps you
Thank you and regards
Hello @csciences
Really sorry for your inconvenience. Can you please share the PHP log error info for the critical errors that are coming for downloading the packages? we shall try to solve the issue from your side
Thanks for your appreciation
Hi @recyclart,
Can you please share the related URL and if possible give your temporary wp-admin login details in a private reply for checking the issue. We shall try to assist you to solve the issue
Thank you and regards
Hello @lionel-fromentdatasweet-fr
Sorry for the little inconvenience. we have found the issue related WPDM – Advanced Access Control add-on. I hope soon you shall get an update about this
Thank you and regards
Hello @dixeed,
Hope you are well. Can you please elaborate on what you are trying to do and what outcome you have got? if possible Please, give your temporary wp-admin login and FTP credentials details in a private reply for checking the issue.
Thank you and regards
