Nayeem Riddhi

Forum Replies Created

Viewing 25 posts - 10,526 through 10,550 (of 19,517 total)
in reply to: Avada theme conflicts #151624

Nayeem Riddhi
Moderator

Do you want an appearance like bootstrap 3 for bootstrap 4 version for default template, please let me know

thanks

in reply to: Disable zip bundle #151622

Nayeem Riddhi
Moderator

I have adjusted some setting options from the Download > Settings option as you have adjusted before, thus it is working as well

thanks

in reply to: Invalid File Type (Pdv_202103_it_Color.pdf)! #151620

Nayeem Riddhi
Moderator

you are welcome

thanks

in reply to: Error downloading files after update 5.3.7 #151619

Nayeem Riddhi
Moderator

Hi,

After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:

  • Upload is not working
  • Showing “Invalid File Type” error when trying to download

Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.
Settings%20%E2%80%B9%20Download%20Manager%20%E2%80%B9%20WordPress%20Download%20Manager%20Pro%20%E2%80%94%20WordPress

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.

or, Just Keep it Empty for WordPress default use as I image attached

Image 2021-04-23 at 9.53.21 PM

thus it may resolve the issue

thanks


Nayeem Riddhi
Moderator

Can you please check now, it is working as well for your [package_size] template tag

thanks

in reply to: Invalid File Type (Pdv_202103_it_Color.pdf)! #151609

Nayeem Riddhi
Moderator

Hi,

After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:

  • Upload is not working
  • Showing “Invalid File Type” error when trying to download

Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.
Settings%20%E2%80%B9%20Download%20Manager%20%E2%80%B9%20WordPress%20Download%20Manager%20Pro%20%E2%80%94%20WordPress

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.

or, Just Keep it Empty for WordPress default use as I image attached

Image 2021-04-23 at 9.53.21 PM

thus it may resolve the issue

thanks

in reply to: Disable zip bundle #151604

Nayeem Riddhi
Moderator

please check now, I hope it is working fine now, I have adjusted some settings from WPDM, please let me know, if it is working fine from your side now

thanks

in reply to: import – export not working #151602

Nayeem Riddhi
Moderator

There are two general settings that are conflicting, there are many errors that are coming in your browser console, please check my attached image,

Image 2021-05-01 at 3.47.58 PM

Settings reside in here, Wp-admin > General > Settings, browse URL https and general setting is http

Image 2021-05-01 at 3.45.23 PM

please check

thanks

in reply to: Problem following site transfer #151599

Nayeem Riddhi
Moderator

I have checked that it is working fine from my side, please check my attached video

can you please elaborate more on this or please let me know if you have other queries

thanks

in reply to: Problem following site transfer #151598

Nayeem Riddhi
Moderator

Has the problem been resolved on your side? please let me know

thanks

in reply to: Hacked License Keys – Security Vulnerability? #151597

Nayeem Riddhi
Moderator

You may remove the linked sites from your user dashboard from the license key option as I image attached,

Image 2021-05-01 at 3.00.24 PM

if the adjustments do not resolve the issue, you may ask for a new generated license key/help from here, support@wpdownloadmanager.com, I hope you shall get the help

thanks

in reply to: Document Preview Caching Issue. #151582

Nayeem Riddhi
Moderator

Please, give your temporary wp-admin login details in a private reply for checking the issue

Thanks

in reply to: import – export not working #151581

Nayeem Riddhi
Moderator

Glad to hear this your problem has been resolved

thanks

in reply to: Disable zip bundle #151580

Nayeem Riddhi
Moderator

Hello,

If you have a 500 error revealed in your Browser, it’s mainly due to a PHP Error, And

It’s mainly due to several factors :
– the CURL extension isn’t installed as it’s required by this plugin
– the allow_fopen instruction is not enabled
– your Memory limit is too low (you will need at least 128M, 64M is pretty low!)

Server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause…

If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and renaming your .htaccess file, we may be able to help, If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

please check and let me know.

Thanks

in reply to: Document Preview for Remote File URL #151576

Nayeem Riddhi
Moderator

Do you want to preview or only download the file, for dropbox you may check this add-on, https://www.wpdownloadmanager.com/download/dropbox-explorer

thanks


Nayeem Riddhi
Moderator

Yes, you can and I hope you may follow the docs too

thanks

in reply to: Email Template / Preview and Result not the same #151574

Nayeem Riddhi
Moderator

I have seen that you are using an old version of WPDM, can you please update your version to the latest one, please let me know then

thanks


Nayeem Riddhi
Moderator

please check this topic, https://www.wpdownloadmanager.com/support/topic/upload-and-download-is-not-working/#post-151241, I hope you should get the resolution

thanks

in reply to: Document Preview for Remote File URL #151571

Nayeem Riddhi
Moderator

You can add remote files as a downloadable file from the insert URL option or for previewing you can add as the file URL now

thanks

in reply to: import – export not working #151569

Nayeem Riddhi
Moderator

please check now, it is working fine now, https://wp.wikidoc.cc/documents/cnra_hevea_4_detection_lutte_fomes-pdf, I have adjusted some settings from WPDM settings, i hope it may work fine from your side too

thanks

in reply to: Plugin Updating Issues #151568

Nayeem Riddhi
Moderator

For the registration form verifying account number, you may check the shortcode parameter,https://www.wpdownloadmanager.com/doc/short-codes/wpdm_reg_form-user-registration-form-short-code/ verifyemail=true|false,

and for the customization issue, you may knock support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

in reply to: Sorry, Your Are Not Allowed! #151561

Nayeem Riddhi
Moderator

please check now, it is working fine now,

https://infonetla.org/subida-de-archivos/

I have adjusted the administrator role for the Allowed User Roles to Create Package From Front-end option from Frontend Access settings

Image 2021-04-30 at 4.24.02 PM

thanks


Nayeem Riddhi
Moderator

Glad to hear this your problem has been resolved

thanks

in reply to: Upload from zip #151559

Nayeem Riddhi
Moderator

you are still using the free version, please check my attached image,

Image 2021-04-30 at 4.15.04 PM

can you please download the pro version from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

thanks


Nayeem Riddhi
Moderator

please share your related URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue

Thanks

Viewing 25 posts - 10,526 through 10,550 (of 19,517 total)