Nayeem Riddhi

Hello cosmin,

I have found the issue. Soon you shall be updated

Thank you and regards

Hello Juan Gordo,

The issue is still in our bug lists. I hope soon it will be updated

Thank you and regards

Hi Alessandro,

If any updated version is released, it will not lose the previous data if you update the plugin to the latest version. I hope you have understood

Thank you and regards

Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here. It will inspire us a lot.

Thank you

Hello William,

For Form Lock, the PDF preview will not appear and view as usual, because the package has been locked already,
unless it is working fine as usual, please check

https://soulforce.electricembers.net/download/wpdm-test/

Thank you and regards

Hi Alessandro,

Sorry for the inconvenience. can you please share a screenshot or screen video of which version feature you are talking about? I shall check it for you

Thank you and regards

Hello JUNTO LLC,

Is there any contact URL, that I can discuss with them regarding the issue? please let me know

Thank you

Hello cosmin,

Can you please elaborate on the issue please here? I shall check it for you

Thank you and regards

Hello

Any error, you are seeing in the browser console, while pressing complete payment. please check and let me know

Thank you and regards

Hello Cedric,

Please check now. If it is working for you now. I have created a single-wpdmpro.php file in your active theme and adjusted the code.

Thank you and regards

Hello Niladri,

Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Cedric,

Sorry again. Please check the credentials. It may be an editor or subscriber role. please check

Thank you

Hello Juan Gordo,

It is working fine from my side now. Can you please check from your side too? If the error again appears, please check the browser console, if you can see any error. please let me know then

Thank you and regards

Hello Yoann,

No. It will disappear after every update. You may need to keep it backup in your local PC or own storage

Thank you and regards

Hello dshank,

I have checked that, you are using a very old version of WPDM. Can you please update your version to the latest one. please let me know then, if it resolves the issue

Thank you and regards

Hello Yoann,

Hope you are well. WPDM->settings->updates sometimes will not work with some sites for server settings. For now, For add-on updates, you can follow these steps,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate.

I hope it will work fine then

Thank you and regards

Hello Juan Gordo,

This issue is not happening from our many users. I think particularly some plugins from your side causing this issue, like cache plugin that can cause the issue too. can you please enable/disable other plugins for checking that issue? please let me know then

Thank you and regards

Hello Cedric,

It needs to admin role to adjust the code for WPDM single page. or, you are also able to adjust it. Just create a single-wpdmpro.php file in your active theme, then copy the code from your theme single.php file and find out which portion of code is responsible for the navigation and remove that from the single-wpdmpro.php file. Thus it will work fine then for you. please let me know

Thank you and regards

Hello JUNTO LLC,

This error is appearing here, for the issue in the browser console,

Can you please refer to them? I hope it will help them

Thank you and regards

Hello Michael,

Hope you are well. And sorry for the inconvenience. We have found the issue. soon you shall be updated

Thank you and regards

Hi Alessandro,

You can do this by renaming the file or with the folder and making naming convention with the file, thus you will be able to make the version with your files and folders. I hope you have understood

Thank you and regards

Hello William,

Hope you are well./ And sorry for the inconvenience. can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Alesandro,

Ok, I shall check the plugin code and also make a test on my testing site. And let you know about the issue. please let me know if you have any other queries

Thank you and regards

Hi Alessandro,

I think it is normal user habitual work. please let me know if you can now work with the Asset Manager feature.

Thank you and regards

Hello Keith,

It is still in our bug lists. I hope soon it will be updated

Thank you and regards