Nayeem Riddhi

Hello Sumit,

Please try now and let me know

Thank you

Hello Sean,

Is possible only the download button there, or do you want a link-template and the output there for related packages? please let me know, if it possible

Thgank you and regards

Hello Natalie,

please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Carter,

Can you please let me know, where does the store-header.php file is residing? please let me know

Thank you and regards

Hello

Hope you are well. For the license key, can you please collect your key from your account dashboard again? For more information, you can check this doc,

License – WordPress Download Manager (wpdownloadmanager.com)

Even then, it does not work for you, please mail support@wpdownloadmanager.com regarding your issue. I hope you should get the help

Thank you and regards

Hello David,

Sorry for some late. I can’t able to download the file as CSV. Can you please elaborate on it? And have you followed the sample CSV file structure here,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

please let me know

Thank you and regards

Hello kathecitas,

Hope you are well. Can you please open a separate ticket for your issue, please? We shall check the issue for you

Thank you and regards

Hello cosmin,

Gutenberg Editor is working properly from your side now. It was due to WPDM – Rest API conflict. I have disabled the plugin temporarily for now. I shall inform about the issue to our developers.

Thank you and regards

Hello Brane,

Glad to hear this your problem has been resolved.

Thank you and regards

Hello Scott,

Hope you are well. Can you please share the related URL? if possible, Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello cosmin,

Hope you are well. Enable Gutenberg editor for WordPress Download Manager settings is working fine from my side with the same version of WPDM you are running. Can you please check from your theme settings that may be conflicting or plugin settings or it can be also for a code snippet that is conflicting. you can check it by enabling/disabling your plugins/themes. please let me know then.

Thank you and regards

Hello Albert,

It is session related issue if you also want to stay on download text for a particular user while logged in.  It needs a customized request. I hope you have understood.

Thank you and regards

Hello Carter,

I have checked your issue. Now, I think it is working properly. I have disabled  Disable bootstrap.js from Private Message settings and also adjusted some code and put it in your Customizer >Additinal CSS . please check now, if it is working properly or not, and please let me know

Thank you and regards

Hello Maize,

Glad to hear this

Thank you and regards

Hello Vuinovic,

Yes definitely. This is a nice idea. This is working fine from my side too.

Thank you and regards

Hello Mark,

Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Phoa,

Hope you are well. Can you please elaborate more on your issue? which issue you are facing, or make the adjustments trouble for you. However, I have seen that the topic has been marked as resolved. Has the problem been resolved on your side? please let me know

Thank you and regards

Hello Maize,

For crawling by the Search Engine. You can Unmask Download Link , If you unmask the download link, bots will be able the find any public download link easily. You are able to find this setting from Downloads > Settings> Basic Settings . please check.

Thank you and regards

Hello Michael,

Sorry for that, for WPDM, the settings for packages will be captcha will ask in the first time, then it will redirect for lazy download settings, thus it will be downloaded. I hope you have understood.

Thank you and regards

Hello Michael,

Hope you are well. You can enable Captcha Lock and Lazy Download simultaneously at the same time.  Firstly it will ask for captcha verification, then it will process as lazy download has been set. please let me know if you have more query

Thank you and regards

Hello Arun,

Can you please disable the WPDM login for a certain time, for checking the issue from the backend? please let me know

Thank you and regards

Hello Aleira,

Hope you are well. And sorry for the inconvenience. if possible, Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Albert,

If you press the use credit option and the download option appears, it will stay a certain time. But if you refresh the page the session will end and an option with new use credit will appear. please let me know if it is related to the page refresh issue.

Thank you and regards

Hello Vuinovic,

It can also be done through PHP if there you have permanent pages. If it is possible and done, you need to change the page ID only next time through the PHP file. please let me know if I try something like this for you

Thank you and regards

Hello Eric,

Hope you are well. Please use the link templates instead of page templates in this shortcode, I hope it will work fine then. Please check

Thank you and regards