Nayeem Riddhi

Hello Mavan,

Please reactivate the site credentials again for checking the issue

Thank you and regards

Hello Carter,

I have checked your issue. And also checked by making echo the shortcode from my testing site. It is working fine here. I think there may have been a plugin/theme conflict , can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thank you and regards

Hello Tara,

For now, We have this hierarchy,

Template Files – WordPress Download Manager (wpdownloadmanager.com) 

for making changes and keeping backup for your files. please check

Thank you and regards

Hello Andrew,

I have checked that, you are using a very old version of the Private message plugin. please update your version to the latest. I hope it will resolve your issue. please let me know then

Thank you and regards

Hello Cimino,

With the latest version of our plugin, the folder structure has been changed. Can you please share here naming which files you have backed up and from which folder? I hope I can help you regarding the issue.

Thank you and regards

Hello Saugata,

Hope you are well. And sorry for your inconvenience. Can you please contact support@wpdownloadmanager.com or in our live chat for getting the help ASAP? I hope you should get the help

Thank you and regards

Hello Rolf,

Hope you are well. For getting your activation/license key, you can check this doc,

License – WordPress Download Manager (wpdownloadmanager.com)

Please check and let me know

Thank you and regards

Hello Andrew,

Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello acason,

Glad to hear this, your problem has been resolved.

Thank you and regards

Hello Dave,

Sorry for some late. I have checked that, your password lock is working fine from my side. Can you please check this doc too, if you have any confusion about lock options, Lock file downloads using various social networking actions (wpdownloadmanager.com), and getting knowledge about the password? Yes, you have to know previously which password is used for that file/package for unlocking the file/package. I hope you have understood now

Thank you and regards

Hello Aleira / Kathecitas,

Your site loading performance is very low, I have checked it in gtmetrix.com too, however, can you please share your site login URL too,

UNO Productions Inc – Television & Music Productions. Talent. Live Events. Radio. Marketing. Promotions.

Please let me know then

Thank you and regards

Hello Fiddla,

Hope you are well. The issue is working fine from my side. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Mavan,

While saving settings for Premium Packages add-on, there showing an error in the browser console, the save settings issue is working fine from my testing site. I think there may have a conflict between your plugins/theme. Can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thank you and regards

Hello acason,

We have just fixed and updated the Form Lock add-on. Please update your copy from your user-dashboard account page.

Thank you and regards

Hello Alberto,

For predefined/Bulk apply to options metabox, Can you please check this add-on.

WPDM Default Values – WordPress Download Manager (wpdownloadmanager.com)

please let me know if it helps you

Thank you and regards

Hello Cimino,

Hope you are well. Have you backup the scripts/files in your theme or in your local PC drive or anywhere else? For files, you should back somewhere the files. I hope you have understood now.

Thank you and regards

Hello Malcolm,

Can you please elaborate on which membership plugin you are using for sign-up and with your login credentials, downloading is working fine from my side. And For uploading screenshots you can use this site, ImgBB — Upload Image — Free Image Hosting

please let me know

Thank you and regards

Hello Natalie,

For now, can you please follow these steps,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate.

I hope it will work fine then after updating and also for license key,

Thank you and regards

Hello Alberto,

Can please more clear/elaborate on this issue way to block by default all files uploaded to registered users , I hope I can help you regarding it

Thank you and regards

Hello Menno,

For temporary wp-admin login, you can create a user for a certain period with credentials, then you can remove that. I hope you have understood.

Thank you and regards

Hello Tara,

Hope you are well. It needs to edit the core PHP file. please browse, \wp-content\plugins\download-manager\src\Package\FileList.php   directory, And please find for Callback function for [file_list]  tag. And for your second query, It will show automatically with the [file_list] tag. please check

Thank you and regards

Hello Alberto,

Hope you are well. Can you please check Downloads > Settings > Basic > Verification Settings options, please let me know if those help you

Thank you and regards

• This reply was modified 4 years, 4 months ago by Nayeem Riddhi.

Hello cosmin,

Glad to hear that, your problem has been resolved

Thank you and regards

Hello Graham,

Hope you are well. Has the problem been resolved on your side? please let me know

Thank you and regards

Hello Natalie,

I have checked that, you are using a very old version of WPDM. Can you please upgrade your version to the latest? I hope it will work fine then. Please let me know then.

Thank you and regards