Forum Replies Created
Hello STEVE ALEXIS,
Are you using the email-lock feature in this package? please share the related package URL. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello EGUARDIAN INDIA,
Sorry for some delay. The delay was because of searching for a test pay account through Instamojo and office off time. Can you please enable Instamojo and the necessary settings for checking the issue, again? please let me know
Thank you and regards
Hello auser,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello STEVE ALEXIS,
For package names, you can use the email lock feature. However, there is also a Special Step for Gravity Form Only for the package information, Add a hidden field and use this tag [wpdm_package_id] as a default value, the tag will be replaced by package ID automatically when rendering a form. I hope you have understood.
Thank you and regards
Hello Bill Karas,
We have checked that most of the packages are working properly now. Can you please let us know which packages are not working now? please let us know.
Thank you and regards
Hello Mariano Silva,
You can change your site language from WP_ADMIN > Settings > General > Site Language. please check.
Thank you and regards
Hello Michelle Visagie,
The feature is working fine from our testing site. It can’t be told obviously if someone downloads a file from a package that contains an email lock and it doesn’t show from the subscriber panel. Can you please let us know in the future if this issue again raises, that doesn’t reflect in the (email) capture for a certain email? please let me know then.
Thank you and regards
You are welcome.
If you need help with anything else, don’t hesitate to open a new ticket.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Have a good day.
With Regards
Hello Livingseed Europe,
We are checking the issue and already forwarded the issue to our developers and related authority.
Thank you and regards
Hello LarryG,
I think it doesn’t need to remove WPDM settings/data. One thing I have seen is that the download-manager-files folder doesn’t contain any file that while uploading any file to any package it should do that. I think the issue is appearing somewhere in conflicts.
Thank you and regards
Hello JLB Works,
We have fixed the issue and updated the Download Limit add-on. please update your copy from your user dashboard account.
Thank you and regards
Hello LarryG,
Am I able to enable/disable other plugins for checking the issue from your site? please let me know
Thank you and regards
Hello EGUARDIAN INDIA,
I have checked your issue. The Testpay is working fine from your side. However, I have also checked, you have used the Instamojo payment method two times. And It is working properly for one-time purchases. Does there any issue happening for the second time for the Instamojo payment process? please let me know
Thank you and regards
Hello LarryG,
I have checked your issue. The feature is working fine from my testing site. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.
Thank you and regards
Hello Michelle Visagie,
I think when the download button appears, triggering on download button twice, the download happens twice from the same IP as I image attached,
And I think it will not create an issue for counting stats for the email-locked packages, because, Downloads > Subscriber > Email Lock is giving you the correct statistics. I hope you have understood. please let me know
Thank you and regards
Hello EUCOP,
If the problem persists on your side too related to dropbox, can you please open a separate ticket for your issue? and if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Sarah Willoughby,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello LarryG,
Hope you are well. And sorry for the inconvenience. Can you please share the package/related URL? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Irinel Porcariu,
Hope you are well. And sorry for the inconvenience. Can you please tell us which block you are talking about? if possible, please share a screenshot too. please let me know then.
Thank you and regards
Hello EGUARDIAN INDIA,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Simon Harvey,
We have fixed the issue and the updated version has already been released. please update your copy.
Thank you and regards
Hello Neil Singer,
I have checked your issue. The Elementor and WPDM Elementor are working fine with the Download Manager plugin’s latest version from my testing site. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking.
Thank you and regards
Hello Jahanur Miah,
WPDM generally doesn’t hamper the page loading effect. However, you can also check the options from the WPDM settings, from the Downloads > Settings > Privacy section. please check.
Thank you and regards
If you are using categories for those packages, For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,
because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = AuthorMore details can be found in the below link,
please check and let me know
Thank you and regards
You are welcome.
If you need help with anything else, don’t hesitate to open a new ticket.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Have a good day.
With Regards