Forum Replies Created
Hello Michael K,
I have checked from your Downloads > Stats > Download History section, and sometimes some Guest role also download the packages. If you have made package protection for certain roles and after registering access for a certain package, it should not work for the Guest role. please let me know
Thank you and regards
Hello Helmut,
Hope you are well. Choosing from the Select From Media Library option. By default, it will do so. You can also choose the other option too. When you attach files from the media library as a URL WPDM simply redirects to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from the server as a server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in the browser, please attach those files using the server file browser instead of the media library file selector. please let me know
Thank you and regards
Hello Michael K,
Sorry for the delay. I have checked your issue. Now after register redirection goes to this page,
https://www.dxf-downloads.de/danke-anmeldung/
please let me know, what issues are still remained.
Thank you and regards
You are welcome.
Regards
Hello BFM Group Inc,
Sorry for the inconvenience. We are checking the issue and again forwarded your issue to the related team. Thanks for your patience.
Thank you again and regards
Hello BFM Group Inc,
Sorry for the inconvenience. We are checking the issue and again forwarded your issue to the related team. Thanks for your patience.
Thank you again and regards
Hello DEV-TOR,
Please share your related URL to hide the file name and extension appearing for the[file_list_extended] related template tag. And for View texts label changing there may require code customizing. I hope you have understood.
Thank you and regards
Hello Michael K,
Has the problem been resolved on your side? We shall check it for you. please let me know
Thank you and regards
Hello Chris Markham,
Hope you are well. You can also try Mask Download Link, You are able to find this setting from Downloads > Settings> Basic Settings. please check and let me know if it works for you.
Thank you and regards
Hello sgarner,
Hope you are well. Can you please let me know or share with us which errors are coming from your end? Hearing back from you.
Thank you and regards
Hello limesolutions,
Please send an order note from the order details page.
Our accounts team will check and provide you with updates accordingly.
Thank you and regards
Hello Marlon Umana,
Hope you are well. Please elaborate on your steps and also provide the necessary files and documents for fulfilling your requirements. if possible, please, give your temporary wp-admin login details in a private reply for adjusting those. please let me know then.
Thank you and regards
Hello Gonzalo Donoso,
Really sorry for the issue. Can you please reactivate your login credentials again for checking the issue? let me know
Thank you and regards
Hello Michael K,
Hope you are well. Can you please elaborate more on your issue? please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello nick,
The same appearance is coming as I image attached above with your latest credentials. please check again with your site cache issue too. if possible, can you please make a screen video for your issue, please? let me know
Thank you and regards
Hello Marius Kleinz,
Please check now. The issue is appearing because your header section has been fixed by CSS. However, I have adjusted from your theme Customizer > Additional CSS with the below code,
.w3eden {
margin-top: 120px;
}and adjusting the other parts, you may explore this directory file
download-manager\src\Package\views\packages-shortcode.php file
and keeping the backup for the file you can check this doc,
please check and let me know
Thank you and regards
Hello Marius Kleinz,
You should make your reply private otherwise others may access it anytime. However, I have just made it a private reply.
Thank you
Hello Marius Kleinz,
I have checked your issue. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for adjusting the issue? please let me know
Thank you and regards
Thank you Carey, Never hesitate to create a ticket here, if you fetch any issues.
Have a nice Day!
Thank you again.
Glad to hear that it’s working.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Have a good day!
Thank you and regards
Hello Carol Carey,
Please use the below code in your theme Customizer > Additional CSS or in your themestyle.css. I hope it will work properly then
UL.jqueryFileTree LI {
white-space: normal !important;
}please check and let me know
Thank you and regards
Hello Marius Kleinz,
Hope you are well. Can you please elaborate more on your requirements, if possible share some screenshots related to your issue. Hearing back from you.
Thank you and regards
Hello CScience,
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our dev team. Thanks for your appreciation.
Thank you and regards