Hello Polofin Srl,
Hope you are well. I apologize for the inconvenience. If the site were on a live server, it would be easy to investigate the issue. However, can you please share some close screenshots so I can get a hint as to what is happening? Please kindly check.
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Can you please kindly open a ticket/topic thus we can check the issue in detail. Please kindly check and let us know.
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I have back with information from our team authority that, please kindly create a new order for the business license, and we are able to disable the Pro license, which is set for automatic renewal on Sep 6, 2025. Please kindly check.
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Hello Sean Derrig,
Hope you are well. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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Glad to hear that, you have found the issue. Please kindly check and let me know if you have any queries more.
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Have you updated anything that maybe replaced the setting you have adjusted? Please kindly check and let me know.
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[doc_preview] is not a shortcode, it is a template tag, it will work within page template or link template. Please kindly check.
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Can you please kindly elaborate how you are making templates with elementor also modifying the WPDM pages? Please kindly check and let me know.
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Hello Volker Klärchen,
Really sorry for your inconvenience. I have already forwarded your issue to our team. Please kindly let me know if you have any queries more.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Really sorry for the inconvenience. Does the issue still persist? Please let me know.
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Please kindly check now, https://aetechron.com/download/wpdm-test/, you can use </br> for line breaking. Please kindly check.
Thank you
I think you have customized page template with Elementor, so it is creating issue, after deactivating elementor plugins, it is working as expected, please kindly check here, https://dev.pmto.fr/download/wpdm-test-2/.
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I have tested here, https://aetechron.com/download/wpdm-test/. It is working properly as expected here. Can you please kindly check again.
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Can I check the the process again? Please kindly let me know.
Thank you
Sorry for the inconvenience. Please follow my above instructions. I hope your issue may be resolved then. Please kindly check.
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I have not access to this mail. You can provide the credentials here in private reply. Please kindly check.
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If plugin conflict you can check those plugins settings, if adjusting those resolve the issue. Also you can contact their plugin support for the issue. Please kindly check.
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I have back with information from our team that, It has been fixed with v3.9.6. Please kindly check now.
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I have back information from our team that, update is available now. Please kindly check now.
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Which email you are sending the access, you can paste the link here too in the private reply. Please kindly check.
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Sorry for the inconveneince. I have again forwarded your concern. Please kindly check .
Thank you
Can you please kindly elaborate more on your issue. If possible please kindly share the related URL.
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Hello chuckbergman,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards