Forum Replies Created
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Please kindly share your order id details in the private reply.
Thank you
Hello mirko chiavari,
Hope you are well. Sometimes for server or technical issue auto-renew may not work properly. For getting update compatible with latest technology services you need to use this renews feature. However, if you want to cancel auto-renew, you can check this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription/. Please kindly check.
Thank you.
Hello Erik Conley,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URL for checking the issue.
Thank you and regards
Hello MAT Course,
Order #: WPDM6912252862632 has been refunded now
Order #: WPDM60A8838317FA4 is active and you can continue with the update
Please kindly check and let me know if you have any queries more.
Thank you
Hello MAT Course,
Hope you are well. And really sorry for the inconvenience. I have again forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have already again forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Sorry for the inconvenience. I have forwarded your issue to our related team authority again. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
If everything is working properly from your check, it is working. So, i don’t need to check further more. However, If any issue you have found please let me know, thus I can check. Also share the login URL for checking. Please kindly check.
Thank you
Please kindly check if you are using the latest version of WPDM Pro. However, glad to hear that, your issues have been resolved. Please kindly let me know if any issue remained thus i can check that after login.
Thank you
Hello Thomas Gerber,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.
Thank you and kind regards
Can you please try now. I have adjusted some settings. Please kinldy check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Am I able to check enabling/disabling plugins or switching theme for checking if there any conflicts remained? Please kindly check and let me know.
Thank you and regards
I can’t able to see how you have set for getting First Name and Last Name in your mailchimp account. Does the issue appearing from Email Lock too? If Email lock doing the same issue, there maybe issue in Mailchimp Configuration issue from your Mailchimp Account. Please kindly check.
Thank you and regards
Hello Terry Coates,
Hope you are well. Can you please just remove or make empty Package Settings > Package Size for the related packages and try to make an update again. it will re-calculate the total size again. please kindly check and let me know
Thank you and regards
Hello Daniel Jay,
Hope you are well. Our plugin is translate ready. You can follow these articles for making translation of your site,
Please kindly check and let me know if it works for you.
Thank you and regards
Hello outkastm,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Are you searching this add-on, https://www.wpdownloadmanager.com/download/download-limit/. Please kindly check and let me know if it helps you.
Thank you and regards
Hello Samuel Low,
Hope you are well. For cancelling auto-renew please kindly check the doc here, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription/. Please kindly check and let me know if you have any more queries.
Thank you and regards
Hello,
I have missed your topic. Has the problem been resolved on your side? Please kindly response. If possible, please kindly, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Ok, If I get you properly you are charging for same product twice. Please kindly elaborate on it, I shall try to forward it to our team authority. Please kindly check.
Thank you