Forum Replies Created
Hello Steve Extranoski,
Hope you are well. Thanks for writing to us. Please let us know if you are facing any issues with the Elementor and WPDM Elementor add-on latest version. We shall update for that accordingly. please check and let us know
Thank you and regards
Glad to hear that, your problem has been resolved. Yes, removing the download button from certain packages is possible. You can customize certain templates from the Downloads > Templates > Link/Page Template section. please check and let me know
Thank you and regards
Glad to hear that, it works for you. We haven’t added the patch code yet. However, our dev team will check that. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here? It will inspire us a lot.
Thank you again and regards
Hello carin otten,
Hope you are well. Are you searching for such an add-on, please check the details and demos here,
please check and let me know
Thank you and regards
Hello wenjay tew,
Hope you are well. Can you please let me know for which shortcode or page the No downloads found! message you want to change? please check and let me know
Thank you and regards
Hello jintana imruksa,
Hope you are well. You can check our this add-on,
Form Lock – Ask users to fill a form to get access to download
please check and let me know
Thank you and regards
Hello Cathexis Technologies,
While trying to log in, the credentials are not working. please check and let me know
Thank you and regards
Hello Halo Infusions,
Hope you are well. Yes, you can see the preview from the Downloads > Templates > Link/Page Templates > Template Preview section as I image attached,
Yes, page templates show the single download page layout. For changing the page template/link template for the related package you can change it from the Package edit > Package settings section as I image attached,
please check and let me know
Thank you and regards
Sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Is the issue caused in the front end too like any feature using or any function is not working? please check and let me know
Thank you and regards
Hello Omar Saber,
Hope you are well. And sorry for the inconvenience. Please let me know if you are using the WPDM plugins and add-ons latest version. please check and let me know
Thank you and regards
I think it is not related to WPDM. It can be an issue with your theme/Tab CSS too. Please check and let me know.
Thank you and regards
Hello Ali Merchant,
Hope you are well. By disabling auto-renew you will not be able to get updates on plugins and PRO support. However, for disabling auto-renew, please share your order id details, so that I can forward your issues.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thanks for your appreciation and regards
Please check now. I have adjusted your page template from your child-theme directory. please check and let me know
Thank you and regards
Hello Jeremiah Castillo,
Hope you are well. Are you searching for these add-ons? please check the details here,
please check and let me know
Thank you and regards
We have fixed the issue. Please download the WPDM plugin again from the WPDM user dashboard area here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, and update the plugin manually. We hope it will work properly then. please check and let us know
Thank you and regards
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team authority. thanks for your appreciation.
Thank you again and regards
Hello KOHPMINISTRIES,
Hope you are well. And sorry for the inconvenience. Can you please let me know which WPDM version you are using now? if you are using an older version, please update your plugin version to the latest. please check and let me know.
Thank you and regards
It should work as expected, please configure and set your Cron properly. I hope it will work then. please check and let me know
Thank you and regards
please check now. I have created a page template called page-template-author in this wp-content\plugins\download-manager\src\Package\views\page-templates directory. Now for the author name with 'floopy', 'wpdm-support' will not show the uploaded by field. For Keeping a backup of the file for the next update, you can check this doc, https://www.wpdownloadmanager.com/doc/template-files. The page template name is Author. please check and let me know if it works for you.
Thank you and regards
If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Anh Tuyet Ha,
Hope you are well. For collecting the cron URL you can navigate here, Downloads > Settings > Privacy > Cache & Stats > Cron URL as I image attached,
And for setup cron URL you can check this doc, https://www.wpdownloadmanager.com/mastering-cron-jobs-a-comprehensive-guide-to-creating-cron-jobs-with-cpanel-and-plesk-parallel/
Please check and let me know
Thank you and regards