Nayeem Riddhi

Your admin email still in the subscriber list, please kindly check, https://myteleste.teleste.com/wp-admin/edit.php?post_type=eden_campaign&page=eden_subscriber

Please check and let me know then.

Thank you and kind regards

Sorry for any inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

I think this may be your site or server or any conflict issue, because my another valid license key also showing invalid. It may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit I can also check this process. Please kindly check and let me know.

Thank you and regards

Hello Jeremiah Castillo,

Hope you are well. You can check taxes option from Downloads > Settings > Premium Package as I mage attached,

Please kindly check and let me know.

Thank you and regards

I just want to check how you have set for your purchasing through credits and doing the redirection. if possible, please, give your temporary wp-admin login details too in a private reply to check the issue.

Thank you and regards

Please kindly share your login URL too.

Thank you and regards

Hello Tomas Dalebjörk,

Hope you are well. Thanks for writing to us. Can you please elaborate more what you are trying to achieve? You can share screenshots, related URLs. Please kindly check and let me know.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and kind regards

Can you please let me know how you are testing, if you permit me can i test with my mail? Please kindly check and let me know.

Thank you and regards

Please kindly check and let us know, if you face any issues.

Thank you and kind regards

I have information for you that, We did some adjustments. It should properly load now. However, if not, either the you need to get a better server or decrease the number of packages per page. Please kindly check and let me know.

Thank you and regards

I think the page you have shared is login protected, https://www.bad-ev.de/download/alle-einrichtungsformen-2024-thueringen-sonderinfos/, So it is redirected to the package details page. Are you sending any custom newsletter to your customers? Please kindly check and let me know.

Thank you and regards

Can you please kindly check General Email Template ( To: Varies) email template from Downloads > templates > Email Template?, if it is or not. Please kindly check and let me know.

Thank you and regards

Can you please let me know what title or subject appears on your mail? Please kindly check and let me know.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Sorry for the missing, Are you still facing any issue, Please kindly check and let us know.

Thank you and kind regards

I can’t able to say, When the update will available, our developer team will process this. However, for mailing issue you can check Downloads > Templates > Email Templates which email is coming and you can adjust it thereby. please kindly check and let me know.

Thank you and regards

I have checked your issues. Dropzone should work fine now. And for now, Allowed User Roles to Create Package From Front-end also have to assign roles from Frontend Access settings as I image attached,

And for Private Message issue, It is maybe display issue. I have alreday forwarded it to our related team authority. Please kindly check and let me know.

Thank you and regards

I have got the message from our team developer that, we will fix the issue in the next update. Thanks for your appreciation.

Thank you and kind regards

I have got the message from our team developer that, we will fix the issue in the next update. Thanks for your appreciation.

Thank you and kind regards

if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Can you please let me know which payment gateways you are using for purchase? Please kindly check and let me know.

Thank you and regards

Hello Henri,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards