midihead7

Could I please get an answer to my last post? Thank you.

Version 4.7.6 appears to have corrected the Updates tab login issue however I do see another minor issue. I was notified yesterday that the version 2.7.2 update was available for Advanced TinyMCE Button. I clicked the Check for Updates button however this does not refresh the version number that is currently the latest version. I had to manually update the plugin via FTP which is now reflected in the dashboard but the latest version still shows as version 2.7.1. I already tried logging out and back in again and clicking the Check for Updates button after that but it still doesn’t show the correct latest version. See attached screenshot. Thanks.

I see that someone logged in to my site to check the issue about 11 hours ago. Do you have an update on the Updates tab login issue?

I have tested with all other plugins disabled and with a default WordPress theme active yet the issue is still there. I have also tried deactivating, deleting the plugin and reinstalling (both through the WordPress dashboard and manually) with no change.

Thanks.

By the way, I’m running Download Manager Pro 4.7.4 and WordPress 4.9.6.

And now I’ve appeared to have been logged out of the plugin’s account under Downloads > Settings > Update. I have re-entered my username and password and a message displays briefly in the upper right saying “Login successful. Refreshing…” and then it just shows the username and password fields again and I can’t see any of my purchased and free items.

Thanks. Hopefully it will be included in the next update since this issue affects other people who also use the Themify Ultra theme along with WP Download Manager.

Excellent. Thank you so much!

Will this fix be included in the next WPDM update so that I don’t lose this change and have to enter it again on every update?

I deleted the staging site and reset it. Please try logging in again now and it will work. I just logged into it. Credentials are the same.

Also, if you make any changes that fix the issue, I will need to know what changes you made so that I can also fix it on my live site. Thank you.

Why do you want me to delete Download Manager? I haven’t seen anyone log in to determine if DM is the issue itself.

Your response and support would be greatly appreciated. This ticket was opened two days ago. Thanks.

No, I’m on LiquidWeb hosting on a good VPS. What does the hosting have to do with my conflict issue? I provided login details for someone to login to check the issue. No one has done so yet and I need to have this resolved as soon as possible. Thank you very much.

Thank you very much. You may close this ticket now.

Clearing the cache does not resolve the issue. I see a syntax error in my Chrome Console that appears to be directly related to this modal button. See the attached screenshot for the errors. I have verified that this issue exists on both my live and staging sites. I have tested with all other plugins disabled and a default WordPress theme and the issue still remains.

When I click the link on the syntax error, Chrome highlights this code on the Sources tab as having the issue:

<button type="button" class="btn btn-default" onclick="__showDownloadLink(13059, 5a68f9f320c7c)"><i class="fa fa-link"></i></button>

Steps to reproduce the syntax error:

1. Open any package under All Packages.
2. Click the modal button on a file in the list (nothing happens). Be sure to do this first before inspecting the page.
3. THEN right-click and Inspect the page in Chrome.
4. Click the link on the syntax error which will open the Console and highlight the line with the error (in my case, it’s line 2508).

I’ll give you access to my site in a private message so that you can investigate the issue. Thank you.

Thank you. You may close this ticket now.

See my post above. Issue is resolved. You may close this ticket.

Please disregard this ticket. The problem was also affecting saving normal pages and posts and seems to have been caused by a temporary conflict with the WP-Optimizer plugin. I deactivated and reactivated it and now saving no longer reloads the frontend of the site. Thank you.

Thank you for clarifying that behavior with the accordion. I will advise our users that they need to be sure to log out after downloading files. Understood on Amazon S3 not having resumable downloads in Download Manager.

That’s really odd. I tried doing that twice and it wouldn’t refresh for me. Thanks for your help with these issues. You may close this ticket.