Humayon

Hi @sqmedia,
I hope you are doing great.
Please follow this screencast I just made for you.
Hope you will be able to show all PDF files from a package to any content page.
The used shortcode is given below.
[file_list]

Thanks.

Hello @pierreg,
Hope you are well.
First of assign child category by following this and then enable this option in the Gutenberg setting.
Then it should appear in the Categories box like this.

Hello @manon,
Glad to hear that your issue has been resolved.
If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Best Regards

Hello @emilio,
You can use humayon@w3eden.com as an email and humayon as a username.
Let me know when it’s done.
Also, don’t forget to share the related page file/package URL as well as admin access in a private reply.
Thanks

Hello @jeffdacaf,
Glad to hear that the issue has been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hello @dissentia,
Glad to hear that. Also, that you too for letting us know about it.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hello @bebold,
You are welcome.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Thanks

Hello,
The issue is happening due to some HTML code mess up in your page source, probably due to incorrect HTML commenting in your theme template. Please check the red section on the following screenshot:
https://share.getcloudapp.com/lluNm8YY
Please enable/disable other plugins for checking in case any other plugin is causing such problems or not.
Thanks.

Hi @dissentia,
Hope you are well.
In our inspection, we found that you are using the older version of WPDM – Archive Page add-on. Please update it to the latest version which is right now 4.1.3 and then let us know if your reported issue has been solved or not.
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking.
However, if still, the problem exists then please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
With Regards

Hello @jorgesotolongo,
Thank you for the credentials.
That above-mentioned page is still showing 403 and 404 error even without the WPDM shortcodes. It could be a server issue.
I have created another Test page and on there a similar shortcode is working fine without any such errors. Please check the below link.
https://suncoasttpa.org/wpdm-test/
Hope you understand.
Thanks.

Hi @bebold,
Well, in that case please use the below code in your active theme’s functions.php file.
add_filter('wpdm_user_profile_info', '__return_false');
Also, if you want to hide hide specific user wise then please use the following code in your active theme’s functions.php file

apply_filter('wpdm_user_profile_info', function($show){
   $user = wp_get_current_user();
   //verify user code...
   if($user->ID === '__ANY__ID__') $show = false;
   return $show;
});

Let us know if you still need further assistance regarding this matter.
With Regards

Hi @jorgesotolongo,
Hope you are well.
There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

If, still the problem exists then please share your temporary admin login info in a private reply so that we can debug and give you a better solution about it?
Thanks.

Hello @bebold,
Hope you are well.
In order to remove the Public Profile Info and Payement Settings please go to wp-contents/plugins/download-manager/admin/tpls/ and then edit edit-store-profile.php file with the <?php code only.
Hopefully, your problem will be solved.
Thanks.

Hello @nativos,
If you like our plugin and support, could you leave your valuable review here?
Your rating keeps us inspired.
Thank you

Hi @jeffdacaf,
The issue occurred due to some sort of JavaScript conflict from any active plugin and server caches or minifications.
Please check now we have resolved your issue and the Download button is now working properly.
You can follow this for future reference and we will adjust it in the next update.
Thanks.

Hi @jeffdacaf,
Sure, please let me know when you will do it. I will gladly help you.
Have a good day.

Hi @jeffdacaf,
I have tried as a user but the issue is not traceable.
Please open a new topic in the forum and provide your admin login credentials there in a private reply.
Thanks.

Hi @jeffdacaf,
Hope you are well.
Have you configured this field properly?
If still, the problem exists then will you please share your WordPress admin login credentials in a private reply so that we can debug and give you a better solution about it?
However, you can roll back to a previous version by using this plugin.
Thanks.

Hi @alexwiebogen,
If you found my support helpful, could you leave your valuable 5* review here?
Your rating keeps us inspired ❤️
Thanks.

Hello @alexwiebogen,
Please follow this method in order to add JS codes.
Let me know if you need further assistance regarding this matter.
Thanks.

Hi alexwiebogen,
Hope you are well and thank you for your question.
Well, for security purpose like XSS attack prevention we have disabled it.
However, you still can add JS codes by following this.
Hope you understand now.
Thanks.

Hello @msamavi,
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Hi @msamavi,
Thank you for your question.
Well, the part “ind=file-index” is used is to download individual file when there are multiple files attached within a package.
Without that query string, your individual file download will not work properly and it will download as a package(.zip) instead.
Also, if only a single file is attached, no need to use ind params, only http://your-site/?wpdmdl=pacakge-id is enough.
I Hope, you understand now.
Thank you.

Hello @@bebold,
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Have a good day.

Hello
Can you please provide us with the recent WordPress generated error log so that we can confirm which plugin/theme is causing such a 500 error?
Error log generating procedure is described here.
Also, valid shortcodes can be found here.