Courtney Huber

Good morning Tanvir. We have tested Download Limits and seem to still be having the same issue. Please see log of actions taken and the errors that occurred: https://proofs.advisorsexcel.com/2023/weekly-dbr/i/download-limits-10.23.23.png.

We are running Download Manager Pro version 6.4.1 and Download Limits version2.6.7.

Hi Nayeem,

Can you elaborate on how I’d use this? Maybe I’m misunderstanding. We have a lot of files in our Digital Asset Manager that I’m afraid aren’t attached to a package. We are unable to use the setting that removes a file when removed from a package for a few logistical reasons, so I’m looking for another way to do that. To my understanding, going to the location you’ve provided, I’ll just see that same list of all the files we have, not necessarily those that aren’t attached to a package.

Hey there…checking in again. I haven’t heard a response from your team in nearly 5 months despite repeated posts on this thread from me and other users. Any update to report on this issue?

Same issue, Mike. Seems to be after a few downloads and not consistently happening with all users.

Checking in again…we are on version 6.3.6 and still experiencing this issue.

Hi there…checking back in. Haven’t received an update in some time.

That’s what I assumed, but wanted to check. Thank you!

Just checking in again…any update on this issue that seems to still be occurring?

No specific procedure, no. Just that we were getting contacted by users saying they were hitting limits (and the limits were showing as hit). But when we would check the download history of that user, it would show they had downloaded a lot less packages than the download limit that was set. Those two stats don’t seem to match each other.

I know you are assuring me it only counts downloads, but I have clear evidence with a specific user who reached out because the site was saying he hit his limit of 90 downloads, but when we check his download history, there’s only 1 download for the day. He did go to a lot of package pages and previewed them with the PDF viewer embedded on the page though. Any chance these 2 are conflicting? We just are not seeing a clear reason on our end for why people are limiting out because the data doesn’t show that they should be.

I can work around that issue if needed. The bigger problem right now seems to be that the plugin isn’t quite doing what it is supposed to. I’ve got internal employees accessing downloads on our site who should have 30, 50 or 80 available downloads depending on how many user roles are assigned to them, but they are running out of downloads each day even though they haven’t downloaded 30, 50 or 80 things. Reseting the limit allows them to start back at 0, but we are having to manually reset them daily because it is showing they are reaching limits, but when we run a report of that users downloads, they aren’t showing that they have downloaded anything. Is this a known issue?

Thanks all!

Thank you, Nayeem.