Advisors Excel

Correct! An example page is https://dbrbu71626.wpenginepowered.com/resource/the-journey-nashville-scale-track-asset-spreadsheet/

Thank you!

Hi Nayeem!

My team is now reporting to me that while PowerPoints and Word Documents are previewing properly, Excel documents are not.

If you could take a look at this as well, I would greatly appreciate it!

Thank you!

Hi Nayeem!

I can confirm that the error is resolved on my side of things as well.

Thank you so much for the help on this and please share my thanks with the team as well!

I hope you have a great rest of your day!!

Hi Nayeem!

I was wondering if you happened to have any updates regarding this issue?

Thank you!

Apologies for that Nayeem!

You should be able to view plugins now with the provided credentials.

I believe we are using a custom version of the plugin, but am not 100% sure. I know another member of my team has reached out in the past regarding updates to Download Manager Pro.

If you have any additional questions for me, please let me know!

Thank you

Sounds good, thank you!

Thanks, Tahasin. I did put in a customization request and was provided a price. Knowing the MIME type suggestion you just gave, do you think this is something I should be working with our DAM on or do you feel confident there is something that can be done on WPDM’s side to accommodate these links through customization. I just want to make sure I pursue the correct avenue.

Any update on this? Possibilities through customization even?

Thank you.

Thanks, Tahasin. Is there any way around this? Our video team is going to begin adding all videos to our DAM starting April 6 and we are trying to avoid them uploading to Vimeo and to the DAM. If there could be a way for us to insert link via URL from the DAM, that would be ideal for our processes.

Thanks so much. I’ll go take a look at that. Sounds like I’m good to update WPDM on our live site then knowing that. I’ll just have to keep an eye out for changes within your structure that may affect our CSS.

I’ll wait to hear from you on when PDF Viewer is updated. Appreciate your help!

12 instances this year. It isn’t a lot in comparison to total downloads, we just want to understand. Thank you.

Not frequently, but we’ve started to see a bit of an uptick. I’m just trying to understand the cause of that because we shouldn’t be seeing any.

Okay, I just don’t understand what this has to do with this issue. The example provided has the same package access and categories and yet it is displaying a guest download and registered downloads. I’m not understanding how this explanation helps with this.

We do not have guest users so guest should not be a thing we are seeing.

Hi Tahasin,

Just wanted to check in again on this. We are still running version 7.2.1 on our live site with the patch deployed by your team.

I have updated the WPDM plugin on our Staging site to 7.3.1 and am still seeing the Excel file error, so I want to make sure I don’t update our live site until that patch deployed as a quick fix on our site is included so we don’t lose that change. I saw on the forum that there were some big errors with the major release of 7.3.0, and I am still seeing some of those with 7.3.1 as well, such as template variables no longer pulling in [download_count], [file_count], [file_size], [create_date], [update_date]