Advisors Excel

If you go to any of the pages noted in my next private reply, you’ll see that the downloads work fine from the button, but the PDF Viewer preview is showing “File not found” or it is just blank. Additionally, the audio files no longer play when you click the play buttons. This is not an issue of access/permissions, but an issue with the actual previews of these documents. Please advise!

Hi there, this is not the case. Please try heading to the link of the Download itself, and see that the Preview is not working, despite the Download button working.

Note: Please send updates to hannah.kintigh@advisorsexcel.com.

Role has been updated to admin.

Files are not moved or deleted…they work when you click “Download.” They just aren’t previewing correctly. They were working fine before the Version 3.0.0 update to the PDF Viewer plugin.

I provided admin login details as part of my initial request in a private reply.

Hello! Been a few days…just checking in to see if you’ve been able to make any progress with this issue?

This is an ongoing issue from a previous one…figured some history might be helpful. It is kind of frustrating customer service to take a day to let me know I should open a new thread rather than help, especially when the issue is pretty urgent and affecting my customers’ experience. I’ll open a new thread, thanks.

Hey, so there are new issues that have developed from this original issue. I used to be able to preview .docx and .pptx files, but they are now displaying as “File not found” when I use either the Single Column with Doc Preview template or using the [doc_preview] tag. These did work previously, so I’m not sure what has changed. I’ve made sure my plugin is up to date.

Additionally, all audio players are not working either. I tested all of these things extensively without issue weeks ago and now they all don’t work. Don’t know if something occurred in a recent update to break them?

We just released our brand new site to our clients last week and so many things are not viewing correctly. We really need this fixed ASAP because it is a very bad first experience on something that we knew was fine prior to its release.

Wonderful, thank you! Is there a way I can turn off/on capabilities within that? I see now that the Stats page is visible, but I don’t necessarily want authors or editors to be able to access capabilities like the add-ons, asset manager, import/export, etc. that are now also visible.

Thank you!

Do you have any kind of estimate on when I could expect to see that addition in the next update? Just trying to have any kind of expectation to tell my team.

Hi Nayeem. Just checking to see if you’ve been able to make any progress on this issue? My site is launching to our clients in a week and I’m hoping to have this resolved by then.

Here’s a page where there are multiple PDFs that ARE working: https://resources.advisorsexcel.com/resource/appointment-card-dl-io/

Multiple Doc files not working: https://resources.advisorsexcel.com/resource/sales-edge-with-mike-brooks-may-10-building-a-sales-team-with-ae-coach/

Multiple PPTs that aren’t working: https://resources.advisorsexcel.com/resource/3-ways-to-help-take-back-control-of-your-financial-future-seminar-slides-dl-io/

So I have discovered the issue is in the file name…the extension must be “.ppx” not “.ppt” and “.docx” not “.doc” in order to correctly preview. Putting that out here in case anybody else is running across this problem! Thanks for the help!

I’m also experiencing the bulk import telling me it identified and successfully imported all of my files via the CSV, but when I look at my downloads, any file title that has an apostrophe, em dash or en dash. These characters worked previously.

• This reply was modified 4 years, 3 months ago by Advisors Excel.

I’m having the same issue. Is there any way we can revert to the 6.1.4 version until the update is completed?

I have tried switching to that page template and it still doesn’t load my PPT file: https://dbr2.flywheelsites.com/resource/legacy-optimizer-seminar-slides-aefs/

So, I initially gave a lot of potential options that I am looking for that would solve my issue. Can you speak specifically to which of these options this combination of add-ons would accomplish? I’m not seeing anything in my reading about them that gives me assurance that they would either:

1. Create sorting functionality by expiration in the list view of all packages
2. Notify a specific administrator that a file is approaching expiration
3. Automatically turn the download into a draft following expiration

I need to know with certainty that I can receive a report or sort my downloads to know which ones are expired or about to expire and these add-ons are not making that clear. They also don’t say that I can get a refund if they don’t accomplish what I’m looking for, so I need to know going in how specifically the add-ons will accomplish my needs.

Before I purchase additional add-ons, do you have documentation or screenshots that can provide a visual to show how these add-ons will mitigate my particular issue? Just in reading about them, I’m having a little trouble seeing that they will accomplish what I’m looking for, so I’m just looking for extra confirmation in how that will work since I don’t want to buy something I cannot get a refund on if it doesn’t fulfill the purposes needed.