Shahjada

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Viewing 25 posts - 1 through 25 (of 15,605 total)

Shahjada
Keymaster

Thank you for reaching out and for your continued support of WPDM. I completely understand your concerns, and I’m happy to clarify how this works.

First and foremost, no data from WPDM or your site (including domains, license keys, email addresses, or any client information) is ever shared with any third party — including NetCred (netcred.io) — unless you explicitly choose to sign up or connect your account with NetCred.

The NTCR token system is not integrated into the WPDM plugin itself. It’s a separate customer reward initiative developed by our parent company, W3 Eden, Inc., to thank users for their continued loyalty and renewals. When you renew your WPDM license, you’re eligible to claim NTCR tokens, but no information is transmitted or shared automatically.

If you prefer not to participate or receive these rewards, no action is required — you can simply ignore the NetCred invitation. In that case, no connection is made, no API calls are triggered, and no data is shared in any way.

To summarize:
1. No data (domain, license, email, etc.) is sent to NetCred unless you manually register or connect your WPDM account to it.
2. There are no automatic external requests or token hooks within WPDM that share your or your clients’ information.
3. Opt-out: You’re already opted out by default. Unless you sign up on NetCred.io, the system remains inactive.
4. The WPDM plugin itself is fully operational without any dependency on the token system.

We take data privacy and user trust extremely seriously. The reward system is optional and completely separate from core plugin functionality.


Shahjada
Keymaster

You’re very welcome! If you need any further assistance, please don’t hesitate to open a new topic.
If you have a moment, we’d really appreciate it if you could leave us a 5★ review here:
https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post — it truly means a lot and helps us stay motivated.

Thank you once again, and kind regards.


Shahjada
Keymaster
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Shahjada
Keymaster

Okay now, it was actually secondary color.


Shahjada
Keymaster
This reply has been marked as private.

Shahjada
Keymaster

From wpdm ui settings, set the primary color to your theme color.
Doc:

Frontend UI Settings


Shahjada
Keymaster

Yes, let me know if you face any issue after that.


Shahjada
Keymaster

If PayPal webnhook url was not configured properly, it may happen. Please send me temporary wp-admin login info in a private reply to check your issue.


Shahjada
Keymaster

Yes, we have already fixed the issue on our side, and the update will be released on WordPress.org within the next 24 hours.

in reply to: Not able to buy wpattire theme #208494

Shahjada
Keymaster

Please try again, you should be able to pay now.

in reply to: The paid subscription is not active #205962

Shahjada
Keymaster

Hi,
Sorry for your inconvenience. Your order is active now. Thanks for staying with us.

in reply to: X Icon Duplicated #205952

Shahjada
Keymaster

That’s not a temporary fix—it’s a necessary solution. If your theme already includes FontAwesome, you should disable the version bundled with WPDM to enhance page load speed.

in reply to: X Icon Duplicated #205945

Shahjada
Keymaster

Hi,
You can disable Font Awesome in WPDM Pro through the WPDM UI settings.

in reply to: How secure is Download Manager Pro? #205944

Shahjada
Keymaster
This reply has been marked as private.

Shahjada
Keymaster
This reply has been marked as private.

Shahjada
Keymaster
This reply has been marked as private.
in reply to: Conditionals in templates? #204765

Shahjada
Keymaster

You can use php file as link/page template, there you can directly use php logics.
Docs:

Template Files

in reply to: Mollie is not working #204616

Shahjada
Keymaster

Exclude cart page from cache.

in reply to: Mollie is not working #204611

Shahjada
Keymaster

To add additional images, you will need wpdm pro.

in reply to: Mollie is not working #204609

Shahjada
Keymaster

Okay now, please check.

in reply to: Category ordering #204566

Shahjada
Keymaster

For now, please use short-code directly, gb block & elementor extension has not been updated yet.

in reply to: Category ordering #204499

Shahjada
Keymaster

sorting option is available now with wpdm_categories shortcode, please update to 4.6.1.


Shahjada
Keymaster

Nothing to worry about that, those are temporary cache file with encrypted content. That folder doesn’t contain any private or sensitive information.

in reply to: Double payment! #203049

Shahjada
Keymaster

Duplicate charge has been refunded.

Viewing 25 posts - 1 through 25 (of 15,605 total)