Hello,
Hope you are well. You should be able to retrieve your license key by following the below link.
Where is my license key?
Thank You
Hello @iamu,
Hope you are well.
Yes, an attached directory is a WPDM Pro feature only.
You may keep using the license into your dev site for 15 days, however, even if you activate/use the license in your dev site, it is not a problem, you can unlink the dev site from your order details page here and use the license key in your production site when you move your site to the production server.
Please check the following doc to understand how to unlink a license to use it with a new site when you move WPDM PRO there:
License
Thank You
Hello WPDM Team,
I’ve just completed the update 4.9.8 > 6.0.8 for a multisite installation (20+ subsites). Everything went great except that my two custom templates (page and link) now duplicated for each site. So I had two and now there are two for each site (all 40+ templates) appear with unique id’s. While everything works, its not ideal for us if we want to make a global change.
I wanted you to be aware. Perhaps I could delete all the duplicates and then go into each download package and widget and change the template, but that would be more than a day’s work to get that done.
So – the goal would be for it NOT to happen again on the next update!!!
Please look into this.
Thanks
j
Hello,
We have checked and found that your order is active. However, the license is linked to rogergreen.org.uk
.
Please follow the below doc in order to activate your license properly.
License
Thank You
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Hi @dve46,
We found that the errors are generating due to the [image_gallery_400x400x4]
tag.
We suggest you do not use [image_gallery_400x400x4]
except you are attaching only images, you can use file_list_extend
instead.
Hope you understand.
Template tag details can be found in the below link.
Template Tags
Also, you don’t need to uninstall/reinstall the plugin how but if you do so it will not harm your settings.
However, currently changing the thumbnail in the Video Preview Template is not possible.
You can add it as a feature request here.
With Regards
Hello @cleartouch,
please use this template tag, [download_link]
instead of this
<div class="d-button d-inline-block"><a class="wpdm-download-link download-on-click btn btn-primary " rel="nofollow" href="[download_url]" data-downloadurl="[download_url]">download</a></div>
I hope it will fulfill both requirements. The URL for the file and lock option for form lock. please check now, https://staging21.getcleartouch.com/downloads/
Thank you and regards
Hello @cleartouch,
Please check now, The download URL link is coming now for the packages. I have adjusted your link template for href
attribute. please let me know if it is working now for you
Thank you and regards
This reply has been marked as private.
Hello @pixelproduction,
Please check now we have adjusted your issue.
Also, it’ll be adjusted in the next plugin update.
However, in my inspection, I found that you are using the way older version of the WPDM Pro. Please update it to the latest version which is right now 6.0.8
.
You can check the changelog in the below link.
WordPress Download Manager Pro Change Log
Thank You
Hello,
[download_link]
template tag is working fine as well.
Can you please cooperate with us by arranging a TeamViewer session so that our senior dev debug the issue properly?
Thank You
This reply has been marked as private.
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When a purchase is complete, the customer is taken to the purchases page and can click on any order to see the order details.
The file(s) purchased are listed, but when they are clicked, the user is taken to the item description page where there is an add to cart button. There is no way to download any of the purchased files, and no download link.
Can you help?
I have not received a reply yet, but have done more testing.
I am using the Email Lock as well.
This was the URL that was being generated that was not working:
https://www.gateworks.com/?__wpdmlo=4820
So then I went to that specific package, and disabled the email lock.
Everything worked fine with the download_link_extended short code.
The file downloaded fine.
So it seems the issue here is the email lock which may have a bug?
Is it possible to update a file in my downloads without changing the link of the file? If so, how is this done?
Thank you,
Eric
I have narrowed it down to the [download_link] shortcode. If I update that shortcode in my template to [download_link_extended] the form works and downloads correctly, however, I do not want that extended information always showing. I also don’t know how to troubleshoot the [download_link] shortcode.
I tested other templates (yours not custom) and all the ones with [download_link] cause the problem for me.
Hello @ultimatelab,
Hope you are well. please add the following code to your wpdm_change_download_expired_message
function,
I hope it will work fine then
$package['download_url'] = '#';
$package['link_label'] = "your custom message"
Thank you and regards
Thank you, Humayon
I have replicated the waiting download but unfortunately, this only seems to work with files uploaded through the download manager.
I thought I could use the lazy download on my existing WordPress posts and not files uploaded to my site, for example, external links to files.
Hi @blogthetech,
Hope you are well.
You will find elaborate documentation on the below link.
Lazy Download Add-on
Let me know if you still need further assistance regarding this matter.
With Regards
Hello @lucatortuga,
Glad to hear that your issue has been resolved.
You will find the shortcode details in the below link.
[wpdm_all_packages] – List all downloads in tabular format in a page
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Best Regards
Hello,
You can use template tags to link thumbnail.
For that you have to use [page_link]
for package page or [download_url]
for direct download link
To open in a new tab, you have to use code like this
<a target="_blank" href="[page_url]">[title]</a>
details:
Template Tags
I hope the issue will be fixed in the future updates of wpdm elementor. I have forwarded the issue to the developer team.
Thanks
Hi again.
Just a little doubt.
How can I do to link thumbnail or title to document, instead of page?
(like DOWNLOAD button).
And is it possible to open document in a new tab?
thanks!!!!
Hi, is there a way for users to report a download link for example is broken? We have 100’s of downloads on our site & sometimes a link no longer works. At present I check them manually, however if users could report an issue with a download that would be perfect.
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