When I insert an external URL using Attach File -> Insert URL the pasted link gets changed (Double Encoding?) and does not work.
All pre-existing lExternal Links still work.
The problem seemed to start around version 3.2.50 or just after.
Details:
I paste in the URL part of which is:
dir=%2FTest%20MDownload%2F2022&files=Test%202022%2005%20File.pdf
but when click on the resulting Download Button I get an error (document not found). I copied the Download Button link, and found that the same part of the URL has changed to:
dir=%252FTest%2520Download%252F2022&files=Test%25202022%252005%2520File.pdf
I looked it up on the web and several sites stated that the added 25 after the % is due to the URL being double encoded.
I created a new wordpress page with just a button with the same URL and it works correctly – it just does not work with Download Manager.
Version 3.2.53 stated Changelog stated that a problem with inserting an external link was fixed – so I just updated to it and got the same error.
Hello,
Got the issue. I have tested it in Android Phone.
You are using google drive link to upload the files.
so the case in mobile is that, if google drive app is installed in phone, then the link is directly opening the drive app and file is being shown there. If google drive is not installed, it is being downloaded through browser.
To avoid this situation, Please upload the files directly in download package through “Allega file” option on right side.
Hope you get it.
Thanks
Yes you remove the latest and just install the any older version by downloading from the link I provided in previous reply
Just to clarify, it did work when the file was in a sub-folder of the download-manager-files folder. In fact the Bulk Import documentation says this:
files: Absolute file path from your server, if you keep the files in download-manager-files dir, use just file name…
This suggests that you can indeed use a different folder so long as you specify the path – right? And just to re-iterate, I did manage to sometimes link a file this way but not consistently.
It is very difficult to dump thousands of files in one folder and then find them via the web bulk upload — it is much better/easier to have them in a hierarchical structure.
It would also be better to be able to have a ‘category tree’ in the bulk uploader (like on the Add new package page) rather than search for it by name – can this be implemented?
Please can you provide some relevant answers/support on this and not just link to articles.
It is a good plugin but has some unfortunate quirks which make more difficult to use than it has to be.
Thanks
Hello,
The filter option of first link is coming from a shortcode from the below addon:
WPDM Directory Add-on
You can check other related shortcodes there too for sidebar or header filter.
However, In the second link you used the shortcode mentioned here.
Hope you understand.
Thanks
Hello Brad Galusha,
You can use or clone any templates from Downloads > Templates > Link Templates. And for your requirement #1, you can use the below code in your theme Customizer > Additional CSS or in your theme style.css
.wpdmap-filter-sidebar .wpdmap-card-filter:nth-child(2)
{ display:none; }
please check and let me know
Thank you and regards
Hi, I have the same problem. I load link from Google Drive or from server and when updating the download the link is deleted.
”No file package is attached”
WPDM – Google Drive – Versión 1.5.1
Download Manager – Versión 3.2.53
Wordpress – version 6.0.1
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Hi, I have the same problem. I load link from Google Drive or from server and when updating the download the link is deleted.
”No file package is attached”
WPDM – Google Drive – Versión 1.5.1
Download Manager – Versión 3.2.53
Wordpress – version 6.0.1
I have no idea why this is suddenly a problem, but the download links on my pages are now white on white and invisible to users. I have manually edited these download-manager files, but the problem persists. I have even deleted these files and no better (saved a local copy)
assets/bootstrap/css/bootstrap.css
assets/bootstrap/css/bootstrap.min.css
firefox inspector tells me these are the right files, and the rules I need to change are for .wpdm-download-link
Please help. Thanks.
Thank you for your help Nayeem!
I was able to purchase the add-on and create a page with the sidebar filters: https://clearweld.com/dev/documents-test/
Here are a few changes that we would like to make:
1. On the left side filter area, can we remove the Filter Date Range?
2. Is it possible to display the results list (the main part of the screen on the right side)in a table instead of the default list? For example, the view that we tend to like more is the way they are displayed as a list here where is displays the categories and tags too: https://clearweld.com/dev/documentation-and-white-papers/
3. Can the Download button open the link in a new tab instead of on the same page?
Again, thank you so much for your help!
Hello Paiboon Limstit,
Hope you are well. For Login link or Login Required message adjusting, you can check the option from Downloads > Settings > Basic > Messages section as I image attached,

please check and let me know
Thank you and regards
“advance custom field” is a separate add-on
you can install it from the following link :
Advanced Custom Fields
I bought this pro version. I am NOT a coder. This is what I need:
1) Paypal (tried searching for it- don’t see it and I dont understand this site so once I do, then what do I do with a download?
2) Need more payment options – same Q as above
3) Need to be able to sell items on my site ( I did connect your plugin on my wordpress), and I need them available for instant downloads AND to control when link expires/only 1 download per email, etc)
HELP- I need step by step instructions as I do NOT understand any of this!
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Hi again,
3. I tested set for members. Found a problem, should not go to Back-end link of my website. Which is not safe, outsiders will know.
https://shop.chiistudio.com/download/psd-test0003/
Is there any way to get to the registration page I want.
https://shop.chiistudio.com/my-account/
Hello Jennyfer Moreno Shek,
Have you shared any links for watching the issues? The link is not appearing on the frontend. However, We have also additional add-ons for building your site,
Elementor Addons
Gutenberg Blocks
please check and let me know
Thank you and regards
For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Hope you have understood.
And for issue #2, Can you please share the related URL for checking the issue?
Thank you and regards
Howdy.
We are using wpdm pro plus advanced access control. We are using this shortcode to sho a list of all existing downloads.
[wpdm_all_packages login=1 thumb=1 items_per_page="20" categories=treiber,updates" jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
Now we want to hide all the not accessable downloads for each user, so there would only the accessable downloads show up in the list.
Is that possible?
THX and all the best
Hello Jennyfer Moreno Shek,
Your logo issue has been adjusted. It has been adjusted from the default editor. And for your refund with any account, you can check the link here,
https://www.wpdownloadmanager.com/terms-and-conditions/ and the Refund Policy too. And for the addons page- menu issue, I have already forwarded it to our related authority. Thanks for your appreciation.
Thank you and regards
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So adding <?php _e('Company Name','wpdmpro'); ?> in place of “Company Name” did fix my issue.
I am looking for help on the wpdm_update_profile_filed_html Pro Action function. The link seems to be missing….
https://www.wpdownloadmanager.com/doc/action-reference/wpdm_update_profile_filed_html/
Looks like problem has to do with using wpdm_register_form…….
In looking at the example….
<?php
add_action('wpdm_register_form','my_register_field');
function my_register_field() {
?>
<p class="form-group">
<label class="control-label" for="fb_id"><?php _e('Facebook Profile Link','wpdmpro'); ?></label>
<input class="form-control" required="required" type="text" tabindex="102" size="20" class="required" id="fb_id" value="" name="fb_id">
</p>
<?php
}
?>
I see this new code….
<?php _e('Facebook Profile Link','wpdmpro'); ?>
Is this something that was added???
We just have the Label string it self?
function tps_register_field() {
//Add to WP download manager Registration Form
?>
<div class="form-group form-text"><p>Additional Contact Required Fields</p></div><hr>
<div class="row">
<div class="form-group col-sm-12 col-md-6">
<div class="input-group-tps input-group-md">
<label class="control-label" for="cn_tps">Company Name</label>
<input class="form-control" required="required" type="text" tabindex="102" size="20" class="required" placeholder="Company Name" id="cn_tps" value="" name="cn_tps">
</div>
</div>
<label class="control-label" for="cn_tps">Company Name</label>
Is this now required using this now?
<?php _e('Company Name','wpdmpro'); ?>
Since updating the plugin yesterday (07/28/2022) when I upload a new PDF file to download won’t download and instead, I am met with “No file is attached with this package!”. However, all of the older uploaded PDF files still work fine. It’s just new PDF files since the update doesn’t work. The direct download link will not work either.