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Hello,
Yes, I am afraid it cannot be replicated. I cannot replicate it now. But, we have an order that the customer paid, and it never synced with the site.
How about PayPal debugging? Is there any option to enable this? We need to see if the customers return after purchase, or that PayPal sends back the order information. We had successful orders in January, but no orders, except the one failed order, in February (and the customer paid, but it never updated in your software).
If not, then yes, I will create a dev site. As well, we are discussing removing Guest purchases…as maybe forcing a sign up will allow us to control that order further (as once you get a guest order, you cannot do anything with it, like send the link for download, etc)…
I also found where to see my previous discussions. Thank you.
For now…is there a way to do some PayPal debugging in your software?
Hello,
I remember there was a related issue. We fixed that. Now it seems that issue is fixed. That is the reason I asked for screen record as I failed to reproduce. or you can tell me the process to bypass that. We will work on that.
You can see your old topics from your profile link. Link here: https://www.wpdownloadmanager.com/support/users/dnet-dev/
there you will see topics and your replies too.
For further assistance, don’t hesitate to let me know.
Regards
Tanvir
@Nazanin Mohammadpour,
If you want to embed email lock form on page, please use [download_link_extended] instead of [download_link] tag with the link/page template.
Docs:
Templates
Hello S J,
Hope you are well. For showing featured images and additional preview images you can use these template tags in your link/page template [thumb_WxH]
[thumb_gallery_WxH]. For more template tags, you can check this doc too,
Template Tags
please check and let me know
Thank you and regards
Hi there,
I have set up an email lock to the download and created a package and I also need to fetch the download data (user first/last name and email address and download link) upon download from the pop up and seems the data from the iframe cannot be fetched in the browser by JS, can you please advise, thanks.
(about this topic: “Archive Page Slug” > all-downloads )
Hello. I want to show the link with “all-downloads” as the website homepage.
When I enter the main page https://pnghit.com, the “all-downloads” page above should be displayed.
but provided that the home page link remains unchanged. So it will remain as https://pnghit.com, the page displayed is https://pnghit.com/all-downloads
https://pnghit.com/all-downloads I want it to appear as home page. I would be glad if you help.
When you file files though wpdm or attach file using server file browser, download links are always protected.
Hello Karina,
Have you checked the template feature of wpdm?
We have two types of templates. Page template and link template.
You can check more details here
Let me know for further assistance.
Regards
Tanvir
Hi Shahjada,
I tried the changes to the shortcode you suggested, and it does improve the look of the link area. However, the toolbar still looks the same, and I need to look like the one in the first image above.
There is a second issue. I’m seeing the message “Upgrade to PRO”–but I’m certain we have a PRO license. This is a screenshot of the Download History page:
Download History
Any help you can provide would be greatly appreciated.
Regards,
Mark
Hello Karina,
You can not change font separately. Currently the feature is unavailable also not possible to change that using css.
For styling button you can use the below free addon.
You can use custom button using below free addon. You can use this button shortcode in anywhere including page, post, page template and link template.
WPDM Button Templates
For any feature request you can add request here
Regards
Tanvir
Hi all.
when a user logged try to download a file he/she gets this message:
Error in call to API function “files/get_temporary_link”: Invalid authorization value in HTTP header “Authorization”: “Bearer”. Expecting “Bearer “.
We use dropbox for file storage. In plugin settings > cloud storage tab, I’ve tried to click on “connect with dropbox” button, but it gives this error:
Error (400)
It seems the app you were using submitted a bad request. If you would like to report this error to the app’s developer, include the information below.
More details for developers
Invalid redirect_uri: “https://www.disp.it/area-vendita/dropbox-redirect”: It must exactly match one of the redirect URIs you’ve pre-configured for your app (including the path).
Until now it works fine, but recently we upgraded php to 8.0.27 and we use WP 6.1.1
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Hi, I am using a page editor like in this photo. https://prnt.sc/NXkREoWWPaLv
I can get the data by adding the shortcodes I get from plugins such as woocommerce to this section.
In the same way, using your shortcodes in this photo, https://prnt.sc/7HbXnbdmTcQp
how can I design the page below or similarly by editing this page? – https://prnt.sc/H4Luvf-4Gqox
sample page link – https://3dsmeta.space/download/er-4/
I have setup access to a certain membership level but it doesn’t seem to work, I test dummy account with no permission (copy and paste the link) and it can open the download just fine.
Same problem here. Any sugestions?
Hello S J ( @seb22 ),
When you attach file as URL. WPDM simply redirect to that URL when someone click on download link, there is no way to hide the URL. But, if you want to keep the item protected you may follow any of the following steps:
- Upload the file through WPDM
- Attach file using server file browser
- Using any of the could storage add-on Amazon S3, Dropbox Explorer
Hello,
Thank you for writing to us.
Please ensure you have selected the Mask Download Link option in the WPDM settings.
Here’s the reference screenshot: https://prnt.sc/tmG4opkpZ6Xo
Let us know about it.
Regards
Hi,
When i insert an URl instead of using the drop the files box, the download end up to NOT be mapped so anyone can see the source link of the downloaded file.
Any idea how to fix it?
Hi,
You can use the following add-on to link with zapier:
WPDM Web Hooks
Docs:
WPDM WebHook
Hi,
We’ve been using an old version of Download Manager (4.9.8) but we’re now compelled to update to the latest version (6.2.9) in order to be fully compatible with PHP 8.x. In the process of updating our staging server in for this, I installed the new version and saw that the appearance was vastly different from the production page. Here are the two:
Production:
Staging:
Can you see what might be causing this difference? Unfortunately I can’t link to the pages as they are password protected.
Thanks!
Mark Pemburn
Web Application Administrator
Clark University
I’ve tested on the archive page, install download with gravity form and form lock is working fine.
But when selecting option “Email download link”, wpdm add-on calling email function properly, but your server is not sending that email. Please check the email settings with your server, to find out why server is not sending the email.
I have thousands of text links to download files. I would like to convert them to buttons on an image such as the image below:
https://www.101familytrees.com/wp-content/uploads/2023/02/button.png
What is the quickest way to do this assuming my site already has thousands of such links (currently text links that I want to convert to buttons) and it still uses the classic editor.
Thanks!
Hello Jordan Stambaugh,
I think for the download package mail is not sending a download link, This may be an issue with your SMTP settings issue, for not sending emails issue, can you please follow this article,
https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
please check and let me know
Thank you and regards
When I try [doc_preview] in link-/page-template, the google document viewer renders the PDF.
My Client has a page with a lot of PDFs of lot of pages…, so while rendering all the documents pages, the PERFORMANCE suffers.
Clients don’t want to scroll the PDF in these iframes. They want the FIRST PAGE of the PDF as PREVIEW and then read after download.
I tried [pdf_thumb] and [pdf_thumb_HxW], but all I can see ist a dark grey Placeholder Image. PHP Module Imagick is installed.
Any idea?
Mit freundlichen Grüßen / Best regards
Eckhard
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