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Search Results
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Topic: Downloads do not download
Hi,
We have two separate issues I need to discuss:
Issue 1:
We have a site configured on two different servers. One of them uses Apache and is delivering the downloaded files perfectly fine.
The other uses IIS and files are not being downloaded correctly through the front end. We only ever see “file-not-found.txt” files, or if there are multiple downloads then a ZIP is created which is empty.
Is there anything I need to be aware of in terms of server configuration? Or do you know why this might be the case?
Issue 2:
We use this plugin to protect our file downloads, they should not be publicly accessible. I can however see that the files that we added are publicly accessible (I will not post the link here).
How can we protect the /wp-content/uploads/download-manager-files folder from direct access?
Thanks!
In reply to: File not Found Error.
Hi,
Please check the Access type of the file. Then Clear your browser cache. Try downloading again.
If it doesn’t works would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank youTopic: File not Found Error.
Hi;
When clicking created links, I see open new windows “file-not-found.txt”. But my file name “notasyon.docx”. What I do this subject. ? Thanks.
installed :
Download manager
wpdm-button-templates
advanced-tinymce-buttonIn reply to: Substitute Ninja Form in Email lock
In reply to: Mouseover Video Play
yes, none of the following youtube shortcodes work whether in a page or a Download Manager link template or page template:
[youtube_thumb_0]
[youtube_thumb_1]
[youtube_thumb_2]
[youtube_thumb_3]
[youtube_player]Topic: wpdm-form-lock
I bought the wpdm-pro package and the wpdm-form-lock to send customers an e-mail with download-link after submission.
I set the form up with contact form 7 and included it as described on the -> downlod-Post-page under -> lock-options. In fact: the form is sent, but without any link to file! How can I get the path to the download into that mail???
eckhardTopic: Download Page link
Hi,
The download link page is showing at the bottom of each page/ post/ news/ events.
This might be the reason my web page is running extremely slow.
Can this be removed?
Thanks
Hi Shaon,
Thank you for the reply.
Yes sorry you are missing what I meant, just go one step further from the /client-dashboard page and click on the package link, and you will see it’s a blank page with only the title of the package – nothing is showing if I remove the shortcode [wpdm_my_downloads login=1] from the packages content?
Also, if I do put back the shortcode inside the packages I can see the files I uploaded via FTP and it’s super important that I keep the folder structure I have from my FTP folder so I have made Link Template ‘3 columns detailed’ but once I click on the folders links or the Browse buttons they are empty, nothing shows. What am I doing wrong?
Please-please assist me to get this working the way it should.
Thank you in advance.
Regards,
JhoreneIn reply to: I tried to download the file and a timeout occurred.
Hi, actually password doesn’t have any relation with the download process, it totally depends on your server and php settings, please give me temporary link and temporary wp-admin login info in a private reply to check.
In reply to: setup
In reply to: Substitute Ninja Form in Email lock
I have the excact same question. Using form-lock and ninja forms there is no valid download link neither on the page nor sent by email.
I didn’t expect the form to replace the link but to appear after clicking on the link like for the password lock. Can this be done somehow?
In reply to: Links 404, Not found..
In reply to: Conflict with Visual Composer Toggle Elements
Hi,
I am using download manger pro with file carts, package lists.
Suddenly the download link is not working properly anymore.
Only the thumb of the file ist shown. I deactivated the add ons, even delted download manger pro and reinstalled it.
But nothing helps.
Do you have any idea what has gone wrong?Thanks for your help.
Simone
My link template on a category page has a formatting issue when the user doesn’t have permission to download the document. It looks like this:
https://www.dropbox.com/s/g5oirm5618fnsjm/Screenshot%202016-10-24%2000.48.46.png?dl=0
How can I fix the height of the red error image so that the “Login required to access this file” is fully visible?
Thanks.
Hello,
I’m at a loss here!I’m using the wpdm-archive-page plugin to generate the advanced search form.
On my search page I have this:
[wpdm_search_page cols="1" items_per_page="15" category=category-slug position="top"]And my default link template for the archive page is “link-template-calltoaction3.php”
<blockquote class="well c2a4"> <div class="media text-center"> <div class="text-center"> [icon] </div> <div class="media-body"> <h3 class="media-heading" style="padding: 0;margin: 10px 0;font-size:14pt;"><a style="font-weight: 700" href="[page_url]">[title]</a></h3> <p>[excerpt_80]</p> <div class="text-info" style="font-weight:300;font-size: 10pt;margin-bottom: 15px"><strong>File Size:</strong> [file_size] </div> </div> <div class="text-center"> <a class="btn btn-primary" href="[download_url]"><i class="fa fa-download"></i> Download</a> <a class="btn btn-warning" href="[page_url]"><i class="fa fa-eye"></i> Preview</a> </div> </div> </blockquote>Everything is great with this but some of my Downloads are just links to a Youtube so I don’t want a ‘Download’ link for these items.
How can I add a condition in this template file so that if the [file_size] is 0.00 then I don’t show the download link.
I tried using the
<?php echo 'The size is this:'.do_shortcode("[file_size]"); ?>
but it is not recognized.Any ideas?
Thanks.In reply to: Links 404, Not found..
Topic: Links 404, Not found..
I’m using the Form Lock add-on; I integrated it with Ninja Forms, and I’m using it for multiple files. However, when a user hits the submit button on the form to get the file download, the page reloads and anchors to the top of the page. The form is closed, so the user doesn’t know if they have successfully submitted the form unless they scroll down and click on the download link again.
Any ideas on how I can get the page to stay anchored to the same spot on the page where the link is located after they hit the submit button? I’ll send the URL in a private reply so you can test firsthand.
Topic: Social Sharing Links
Hi,
I’m using the Mobilz theme from themeforest and the Blog settings has the option to ‘Share posts on social platforms’ and now I’m seeing these links also on the Download Manager pages. So it’s probably something to do with the fact that it’s using the post.php file.
How can I have the Download manager pages not have the social links on it? The information is private and confidential for each client so it cannot be shared.Thank you for your help.
Regards,
JhoreneHello,
We are having an issue with Package Links going to a certain page. We have a Request for Service Page. Packages that start with Request in the title, the link does not go to the package template but to the page instead. The download link however works.
We’ve tried switching to default link and package templates to rule out any other issues.
Any ideas?
In reply to: Archive search issues again
Hi,
We didn’t update the plugin recently. Which past version you have that works? Please mail a copy of it (zipped) to support@wpdownloadmanager.com and a link to this topic.
Thanks.
Hello,
I have tried adding the directory to my package which I uploaded inside /wp-content/clients/[name-of-client] and then also created the user via the WordPress admin panel and assigned access to only this user.
i have also added this shortcode below my dashboard page so only the specific user can see it’s sepcific package – [wpdm_my_downloads login=1]
It shows the user and it shows the directory but when I login on the front-end as the user, it doesn’t show me the directory name and it’s folders/sub-folders. What am I missing here? Should I create a category first, is that necessary if you link a directory?
Thank you in advance.
Regards,
JhoreneTopic: Archive search issues again
Hi! We have upgrade the WPDM and also the Directory Add-on but we have again the same search issue we discuss in this past post:
If we ‘rescue’ the past wpdm-archive-page plugin, it works, but it is not upgraded. Can you please check what happens? Refer to the link above to remember the scenario.
Thanks in advance,
In reply to: Email lock config
1) Looks like language file has not been updated, although those texts are translation ready. We will update language file in next release. You can edit those texts from
/download-manager/libs/class.PackageLocks.phpfor now.2) Enable AJAX load for lock options from WPDM Settings Frontend page. Or Try answer ( 3 ) [ Assuming you set up captcha correctly ]
3 ) Create a custom Link Template and use
[download_link_extended]template tag in link template instead of[download_link]4 ) What was the issue with page template?
