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Downloads disappeared

Viewing 14 posts - 1 through 14 (of 14 total)
Oct 21, 2016 at 8:20 am #50218

Jenny Flanagan
Member

Hi,

Please assist. I am using WordPress vs 4.6.1 running Headway theme. Download manager vs 2.9.1. free version
This was working perfectly. Tried to upload a new download this morning and ALL the downloads have disappeared from the Web site. There are over 200. They are still on the server.

Have disabled all the plug-ins, still not working
Have checked the server

Would appreciate any advice as to repair this. I am using this plug in on other Web sites and dont have the same problem.

thank you,
Jenny

Oct 23, 2016 at 7:28 am #50269

Jass
Moderator

Hi
May be its conflicting with other plugins. Please try deactivating other plugins. And try adding new files. If the problem is not solved would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.

Oct 24, 2016 at 6:00 am #50290

Jenny Flanagan
Member
This reply has been marked as private.
Oct 26, 2016 at 9:39 am #50391

Jenny Flanagan
Member

Hi Jass,

Have you managed to have a look for me? I would really appreciate it as I need to sort out the Web site as it is live.

Thanks,
Jenny

Oct 28, 2016 at 5:55 am #50490

Jass
Moderator

hey,
It looks like your database information is been removed in any ways. Sorry for your inconvenience. Looks like you have to add all the products again.
Thank you

Oct 29, 2016 at 12:41 am #50527

Int Marine
Member

To keep this highlighted, I also am having the same circumstance.
Working system
Things working fine
Now, Downloads disappears from Appearance:Menus

I will search for other plugins. Thank you.

Oct 30, 2016 at 1:32 pm #50575

Shahjada
Keymaster

@intmarine, please give me temporary wp-admin login info in a private reply to check your issue

Oct 30, 2016 at 3:41 pm #50582

Int Marine
Member
This reply has been marked as private.
Oct 31, 2016 at 4:24 am #50603

Jenny Flanagan
Member
This reply has been marked as private.
Oct 31, 2016 at 7:21 am #50609

Shahjada
Keymaster

@jenflan, did you update wpdm recently from v2.6 ?


@intmarine, is not it here:

https://www.evernote.com/l/AV00dtMCTpBFzZNfihmCd0sXmkCuQhCmj8oB/image.png

Oct 31, 2016 at 8:40 am #50611

Jenny Flanagan
Member

Hi Shaon,

Yes i did. Is this the problem and how can I solve it?

Oct 31, 2016 at 11:19 am #50619

cm@culchethhigh.org.uk
Member

Sorry to jump on this thread.

I have added to new items today and niether of them are showing, items added last Friday are showing correctly. Im running 4.2.2 but was last friday and nothing has changed to my site with regards to wordpress updates.

If logged in as user they appear on the page correctly, however logged out and viewing as public then links are not showing.

Any suggestions would be much appreciated.

Thank you

Oct 31, 2016 at 7:08 pm #50638

Int Marine
Member

Hi Shaon,

I must have mis-communicated the problem. What has happened at least 2, maybe 3 times is that things are set up perfectly, then the link to Downloads in Appearances: Menus disappears.

Nov 4, 2016 at 9:01 pm #50768

Int Marine
Member

Am I not describing this properly, or do you see the problem and you are off fixing it? I’ve taken the site down to no other plugins and the Download Manager files don’t show up in the Appearance:Menus page.

Should I start a different thread? Perhaps my problem isn’t connected with the original poster.

Thanks.

Viewing 14 posts - 1 through 14 (of 14 total)

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