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Hi,
I posted this issue previously on the Free forum. We have since upgraded to Pro, but still having this issue. I have since found out the potential problem.Our downloads are accessible only to clients, who must log in to the website to download files. Therefore, emails and names are known. However, in the Stats, they are only showing as Guest.
I noticed one package where this was not the case, because it was incorrectly configured.
Correct configuration: “Page links to” -> Custom URL (our client area). This keeps user on the same page while the file downloads via another tab. But the user is recorded as “Guest”.
Incorrect configuration: “page links to” -> normal WordPress URL. The file downloads, but the page tries and fails to reload properly, so the user needs to navigate back to the package page. But the user’s email is recorded.Is it possible to speak to a developer to look at this configuration and why this happens?
In reply to: Prevent users downloading PDFs
Hi,
Looking at the demo link, I can still see a print option in the top right of the frame, which will allow users to download it.
Do you have a BLOB or canvas method that you could incorporate?
Since the purpose of this plugin is to restrict access to PDFs, it would strike me as an obvious feature that should be included as standard to prevent users downloading the PDF once they have access…?
Many thanks.
In reply to: Refund Request
Hello,
We will be updating the default value for the watermark add-on.
Currently, the file size is being displayed for each individual file within a package. You can see an example of this link.For refund related issues please send an order note from this page, here is a screenshot for your help
Please check and let me know.
Regards
I have a page template to display the details of a download, and I configured Elementor to work with the download posts from WPDM. I also use Polylang to link the posts for each language version of any given post. In this context, there is a functionality that allows configuring specific content to show or not based on the post’s language. This works for other post types but not with the WPDM post. Is there any way to make this work? Thank you.
In reply to: Loading speed of PDFs in overview very slow
Below the headline of the categories, we have one section in an accordion for all categories we have for the documents.
Within every category we have the following shortcode:
[wpdm_all_packages login=0 thumb=0 items_per_page="10" categories="legal-updates-thailand" jstable=1 order_by="publish_date" order="DESC" cols="title,excerpt|publish_date|download_link" colheads="Name::60%|::10%Document::15%|"]In reply to: WDM and AI
Hello Sitcom Software,
Hope you are well. Thanks for writing this. We have introduced AI for WPDM for the latest version. You shall find it from
Downloads > Settings > AI Settings. After setting credentials properly you are able to create templates with AI fromDownloads > Templates > Create Page Template/ Link templatesection. Please kindly check and let me know.Thank you and kind regards
The download was not working properly, because of you enabling flat download link, it may not work properly for different servers settings. And can you let me know how you are generating this download link, https://midsouthdiagnostics.com/wpdm-download/CH7JR5GnFFAMB-AXpGyEE65NBqf2fhFsR2i3BG816cTcgYCnYeHFoyhlbXqmMOKhzNKBS8O027F9kwYLtazXd7VY94ZF8ARMqr4Y61N1fG0WiIrgdCil_DMNOyP9UJSX, please kindly check and let me know.
Thank you and kind regards
We are unable to access the link as the error is occurring on that page. Could you please temporarily disable the Download Manager from your end and let us know once it’s done, so we can access the page?
Regards
After the last update, I am no longer able to use the “download page” links when creating a Generate Temporary Download Link on a package.The page now renders a blank blue page instead of the correct info. Please see link below.
Can you please let me know what is causing this to happen? Thank you so much for you help.In reply to: Migrating a large number of files to AWS
Thanks Nayeem,
I have a couple of questions if you don’t mind.
1. In the documentation, you say I can sync the hosted files to AWS. But will they still be linked to the same packages I have them linked to currently? Or do I have to manually link them to the packages after pushing files to the bucket?
2. Is there no option to offer “Download All” files as a zip when using Amazon? Is there no workaround for that?
3. Is it the same Asset Manager that is used to browse hosted files? Can you limit access to specified buckets and not show all?
In reply to: Migrating a large number of files to AWS
Hello Irek,
Hope you are well. Thanks for writing to us.
We have these and extended features for Amazon S3 add-on, some I have listed from add-on page,✅ Explore Amazon S3 files
✅ Create New Bucket
✅ Upload File to Amazon S3
✅ Create a Temporary Download Link with an expiration period
✅ Auto-sync old package files to S3
✅ Direct upload files to amazon s3
✅ Arrange files to package-specific folders ( package ID )For more details, You can check the details about amazon s3 add-on here, https://www.wpdownloadmanager.com/download/wordpress-amazon-s3-storage-plugin/
Please kindly check and let me know.
Thank you and kind regards
In reply to: Product shortcodes
In reply to: Product shortcodes
Yes, just the numbers and information. No links for the following:
1. view count
2. download count
3. file size
4. package size
5. create date4
6. modify dateIn reply to: Product shortcodes
Hello,
I hope this message finds you well and thanks for reaching out.
Could you kindly confirm if you’re asking to display only the download count and file size of a package, without showing the download link? Please let me know if that’s correct.
Regards
BTY, I somehow managed to show the repeater links but after clicking the link, it goes to the package’s url instead of downloading file. Can you please tell how to use the download_link there?
Thanks.In reply to: S3 Auto-Sync not working for existing packages
In reply to: How to get direct link to file
Thank you for your quick response.
I tried that and it links to the file but it doesn’t prevent unauthorized access to the file.
If you click on this link, you will be able to download it even though you’re not logged in to my site,
https://cellmicrosystems.boldfocus.com/download/test-file-downloads?wpdmdl=38922&masterkey=_91JQl1dA3_H_GstrCUT3NkbPcHFfc6YSXx2LyZmXraqaQaU_r6AUlx_dawCmK_IXTQZBMvi9qyKj5W_HnTEHDvLAxND5nYfRp8y438d_o4In reply to: i have some questions
We have set up the AWS S3 cloud storage plugin on our website.
The primary use is to offload PDF attachments used in Learndash courses. We use the wpml_direct_link shortcode to display and protect documents so they can be accessed directly in LearnDash courses by eligible students.
For new packages everything appears to be working as expected. New files we add to Download Manager are saved to S3, and they work as expected when linked to the course with wpml_direct_link.
We have then set up auto-sync to offload our existing download packages to the same S3 bucket. When the cron job is active, this works and it begins to offload the files with the oldest first.
However, when we try to access the offloaded existing documents we get an XML ‘Access Denied’ message in the browser window.What extra steps are needed to allow existing packages to be used with the wpml_direct_link shortcode?
Thank you for providing this documentation, but these do not seem to work in a link-template which I’ve put in our themes folder.
(e.g. wp-content/{our-theme}/download-manager/link-templates/link-template-custom.php )
Are we only allowed to use the predefined shortcodes or can php functions be used?
I have been using Download Manager Pro since November 2022, it has always worked very well but the last few months users are notifying me that when they go to download some material and enter the email to send them the download link, this link does not reach them.
I have checked and indeed, it does not work and no email arrives.
I would like to know how to solve it, thank you.
