I didnt understand 100% what do you mean, I changed the file name and uploaded it again and I tried to put the file in under another download name, its not working
this is the file link
https://mefma.org/wp-content/uploads/2024/06/TAASEESY-Material-EN.pdf
when I open it, it opens normally, but whenever I put it under any download package it gives that error
This reply has been marked as private.
You can also share the error logs file download link here in the private reply. However, have you checked these options too as I image attached from Downloads > Settings > Privacy
section ,

please kindly check and let me know.
Thank you and regards
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
Hi there
I have a client website with a downloads section I am trying to get working from the old site (see login information in private reply below..) , which I want to transfer to the new site https://www.familyservicens.ca/downloads/ (does not require login)
I did an export and import using wordpress tools for this, it created the XML file, which I imported but the links do not work.
The XML file is so small, I don’t think it properly downloaded any of the files because when I check the master link, it produces an error… sorry file not found.
Can you please help me figure out how to get things working correctly. Happy to continue this chat via email.. contact@highlandmultimedia.com
can you provide a demo of ACF for Download Manager and what all fields can be added and how to add these fields in the link template
Hi
Thanks for working on this.
However the login page has 3 forms on it: https://staging.heskins.com/login
Also, the Downloads page (https://staging.heskins.com/all-downloads/) is still linking the logins to wp-login.php and they are still not working.
Hi
That’s what’s confusing. The link you posted works but if you go to: https://staging.heskins.com/all-downloads/ and click on that Login link while not logged in. It doesn’t do anything but if you right click on open in a new tab it works and opens https://staging.heskins.com/wp-login.php?redirect_to=https://staging.heskins.com/download/h3512-surface-primer-no-toluene/
However, we would want this to work and to link to the DownloadManager login link not the WordPress link. Which I assume would be:
https://staging.heskins.com/my-downloads?redirect_to=https://staging.heskins.com/download/h3512-surface-primer-no-toluene/
Hi
That’s now been changed but it’s still not working. Also the links are still pointing to wp-login.php instead of your systems /my-downloads/ page?
We did build this page: https://staging.heskins.com/my-downloads/ but the links on the downloads link to the wrong page. If we can have the downloads link to this page: https://staging.heskins.com/my-downloads/ it will probably fix the issue.
How you are trying to edit the link? Can you please give example , do you want open download in a new tab or flat URL link? please check and let me know.
Thank you and kind regards
When the system tells someone to click the login link to download, the link isn’t working? It works when yuou right click and open in new window though?
Here’s the page: https://staging.heskins.com/all-downloads/
I created this template
<table style=”width: 100%; margin-left: auto; margin-right: auto;”>
<tbody>
<tr>
<td style=”width: 30%;”>
<p class=”package-title”>[title]</p>
</td><td style=”width: 30%;”>[description]</td><td style=”width: 30%;”>[excerpt_50]</td>
<td style=”width: 20%;”>[download_link]</td>
</tr>
</tbody>
</table>
But instead of excerpt, it is showing description
Circular dm
https://www.dropbox.com/scl/fi/tvafdjjsrlkeqowi3ikl0/Screenshot-from-2024-06-10-16-28-28.png?rlkey=juwlqg94xt5bd2y4jghsli9fp&st=e9pnpiik&dl=0
Good morning,
I need to integrate what the shortcode
[wpdm_direct_link id="Package ID" target="_blank" label="Download Me!" class="css class names" eid="element-id"]
Does within an email sent by Contact Form 7.
Currently, when I use the shortcode, the email is sent, but it doesn’t interpret the shortcode. I simply see the shortcode written out.
How can I make this work?
Sorry for my late reply.
Basically, the Python script I created correctly uploads the files using your API. However, when I click on “Generate download URL”, this is the address that comes out:
https://mywebsite/?wpdmdl=7053&masterkey
As you can see, the masterkey is missing.
Then I have to go into the download, click update, and magically the masterkey is generated, and it correctly generates the link:
https://mywebsite/?wpdmdl=7053&masterkey=fL1HPluIpPl-ym9zVcmGZhkRswTEcdstsShcujn00WeWdSvIeSyFpxvkcCfwfsJxdQfSiEUI85oGTAK5NjG3C-CfKsxYdSylELJiG5BgF18
I need the masterkey to be generated immediately when I upload the file via the API.
Hi,
View count triggers when someone views the page, however, view count may skip due to browser or page cache or someone access download link directly.
Please check now, I have adjusted code with target="_blank"
for page_link
and backup the code file from your active-theme/download-manager/all-packages-shortcode.php
file. Please check here, https://www.actuarialsociety.org.za/ts/?page_id=24740, if it is working properly. Please check and let me know.
Thank you and regards
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
If you want to hide any section of download packages, you can edit the package related link/page templates. please check and let me know.
Thank you and regards
I am not able to under stand this.
I created a directory download-manager under the theme (do I need to make in child theme or main)
Created two sub-folders: page-template & link-template under defult-theme/download-manager
Uploaded my link template (which I had made) into the above folder (under link-template.
Am I correct.
After this , what needs to be done
Kindly follow these steps:
1. Copy page-templates or link-templates directory from /plugins/download-manager/src/package/views
directory to your active theme directory.
2. Make a new directory as download-manager on your active theme directory.
3. Now remove all files from {active-theme}/download-manager/page-templates or link-templates
except the template files you need to update.
4. Update/copy template file(s) in {active-theme}/download-manager/page-templates or link-template
directory as per your need.