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The user doesn’t have access to the File Hosting UI. Please go to the Downloads > Settings > Frontend Access > Allowed User Roles to Create Package From Front-end option and set the user role which will provide File Hosting access to all user in that role.
In reply to: Show message when no document assigned for user
Have you created separate pages with
[wpdm_my_downloads]shortcode for each category?[wpdm_my_downloads]doesn’t show packages from a specific category. It will show all packages shared with the user. But you can have a category filter by setting the username in category settings.https://www.evernote.com/l/AUfu6rmXu1FNKb0FXfjBu1hqhCWE1G7e62c/
In reply to: Implement Templates in to Elementor.
You can link the main download button with the package download URL. To get the download URL use the Generate Download URL button in the all packages admin page. Each package has one under the title. But it is not possible to customize the download button in file list using elementor.
Also, Download Manager provides the button customization option in Downloads > Settings > User Interface.
In reply to: Mailchimp plugin not working properly
Hi,
Please check your users to look into their spam folder. Sometimes that could happen. About the delay in sending emails, it depends on your email server. Although, on my test, I got the emails instantly.
To improve the overall email experience you should use an SMTP plugin. There are lots of free and pro options available in the market.
I have installed the updated version of WPDM. In future if you face any issue with auto-update, logout and then login again from your Downloads > Settings > Updates tab.
Thanks.
In reply to: Invalid licence key
Hi,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.For future updates, To update the plugin from plugins page login to your WPDM account from your Downloads > Settings > Updates tab.
Thanks.In reply to: Card Images are not showing up
Topic: Member buy access to videos
Hi Shahriar,
I would like to sell some packages that give access for members to see videos. They are not downloadable. Some are free (for the Free Plan) and some are paid (for any Plan or guest, but with discount to VIP Plans).
I was thinking to perhaps make “Video Plans” but I’m hoping you have a better idea for me please because it would be a lot of Plans, which I think the Members would find to be confusing. I would like the “video packages” to be visible in the various downloads pages (archive page etc).
Thanks for all your help the site is starting to look great!
Mike
Topic: Default Page template
Hi! i want to use always the same page template for the downloads. But i dont want to specify that in each post. Some way to leave it in all by default? thnks
In reply to: Download manager pro and wpdm-form lock
Hi,
Please enable the “Email Download Link” option when activating the Form Lock. That will send the download link via after form submission.
Install the Download Notification ( https://www.wpdownloadmanager.com/download/download-notifications/ ) add-on to get notified when someone downloads a package.
Thanks.
In reply to: Invald key error
Hi,
Please install the latest version manually for this update. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.Logout, and then login again from your Downloads > Settings > Updates tab. That should enabke the auto update for future versions.
Thanks.
In reply to: Category page options
In reply to: License Invalid
Hi,
Please install the latest version manually for this update. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.Logout, and then login again from your Downloads > Settings > Updates tab. That should enabke the auto update for future versions.
Thanks.
If you are moving to another installation then use the WordPress import/export option. From your old site export all downloads using the Tools > Export option. Then in new site import all downloads from Tools > Import. Then move all your files from old
/uploads/download-manager-files/to new/uploads/download-manager-files/directory.Hello WPDM,
1. Previously, all my packages were visible on my download page, even if not logged on yet. There would be a link next to each package to login. Now the packages are not visible anymore unless I login first. I then tried to extend my call to the shorcode wpdm-all-packages with paramet login=1. The result was an error on the page underneath the login fields: “); $(‘#loginform-submit’).html(llbl); } else { location.href = “/downloads/”; } } }); return false; }); $(‘body’).on(‘click’, ‘form .alert-danger’, function(){ $(this).slideUp(); }); });
2. My site works with Gutenberg blocks. I downloaded your Gutenberg blocks, only to find out that they do not work anymore (until 5.1.1), is an update in process.In reply to: License not working after payment renewal
Hi,
Please install the latest version manually for this update. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.Logout, and then login again from your Downloads > Settings > Updates tab. That should enabke the auto update for future versions.
Thanks.
In reply to: A WPDM Review – what do I give it out of 10?
We tried to install pro version over free version. First try failed.
Deleted free version.
Installed Pro paid-for version. Success message.
Entered new license key.
No visible change in functionality.
Packages were preserved from free version.
No History or Stats visible even after testing new downloads.
No other pro features are visible.
How do we make it work?(Site has fully updated PHP, Genesis Platform; Business Pro Child Theme)
PS – is there any way to search this forum?????
In reply to: Tags Issue
I thought you were showing the downloads of specific tags. This shortcode will list all post tags. There is no way to exclude a tag because default tags are used by both normal posts and packages. You have to use a custom taxonomy if you a totally different tag system for packages.
In reply to: Guest Order/Invoicing Problems
Actually, it seems to be not directly related to Downloads > Premium Package > Taxes, that was just highlighting the connection with the countries I had set up.
It’s atually being driven from the raw WPDM code that creates the pull-down lists for countries & states. If there’s no state = potential error.
In reply to: Guest Order/Invoicing Problems
Spoke too soon. Had another issue with a Guest Order Invoice not loading and returning me the:
Warning!. Critical billing info is missing. Please update your billing info to generate invoice properly. [UPDATE BILLING INFO] button.
However this time I double-checked that Settings > Premium Packages > Ask for billing address was checked : and it was.OK, turns out it is ***another*** problem with the Country/State linking. On another matter I’ve asked for Technical Support for Country/State linking over 3 weeks ago, so I’m not holding my breath for a WPDM solution anytime soon. Anyway what I think is happening here is that if a buyer chooses a Country that does NOT HAVE a STATE attached, if they do not put anything in that field the Cart code error checking doesn’t catch this and it writes into the database as an empty string:
a:11:{s:10:”first_name”;s:5:”guest”;s:9:”last_name”;s:4:”user”;s:7:”company”;s:0:””;s:7:”country”;s:2:”AI”;s:5:”state”;s:1:”1″;s:9:”address_1″;s:5:”weqwe”;s:9:”address_2″;s:3:”qwe”;s:4:”city”;s:3:”dwd”;s:8:”postcode”;s:4:”1224″;s:5:”phone”;s:0:””;s:11:”order_email”;s:26:”12345@1234567890123.com.au”;}I tested again with the exact same Billing Details EXCEPT typing ‘somewhere’ the State field and voila: Invoice appears.
a:11:{s:10:”first_name”;s:5:”guest”;s:9:”last_name”;s:4:”user”;s:7:”company”;s:0:””;s:7:”country”;s:2:”AI”;s:5:”state”;s:9:”somewhere”;s:9:”address_1″;s:5:”weqwe”;s:9:”address_2″;s:3:”qwe”;s:4:”city”;s:3:”dwd”;s:8:”postcode”;s:4:”1224″;s:5:”phone”;s:0:””;s:11:”order_email”;s:26:”12345@1234567890123.com.au”;}
So I’m pretty confident it is the empty string causing the invoice error.
I tried manually editing the broken data but simply adding text into the empty “” space it didn’t work until I twigged that the S:# has to match the character count of the next “string”. No idea why they do this, as there are plenty of ways to count string lengths in PHP. but at least you can fix the problem by editing the record directy in the database.
More testing has shown that everything works fine if you choose a Country with States, because even if the User does nothing they always have a default value that gets written.
So that the invoicing error is linked with any Country THAT DOES NOT have any STATES attached to it in Downloads > Premium Package > Taxes.
I tried adding a blank or a text string into the Taxes field, that by default just shows [/ ], but it doesn’t help – so if the user doen’t enter something into the Cart then the code won’t catch it and although the transaction will process you cannot load the Invoice.
What does that all mean?
It means that any purchasers from those countries – guest or logged in – will potentially have problems loading an invoice. To get around this I will simply turn OFF those countries – so they can’t be selected – so I won’t have to deal with the error.
But if you are from one of those Countries, please feel free to try and get WPDM to at least respond to the error 🙂
