Hi,
Looks like the issue occurs only when the user is downloading as a guest. I have tested several downloads after logging in. All download attempts were successful.
But I encountered issues with some files when tried to download as a guest. And this can be related to the WPENgine caching. Please contact the WP Engine support an ask them to exclude URLs like the following one to exclude from the cache. That should fix the issue for non-logged-in users.
https://podular.co.nz/download/the-stack/?wpdmdl=198&_wpdmkey=5dd83d013a7f1
Thanks.
Hi,
Please install the latest version to fix the issue. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
Logout and then login again from your Downloads > Settings > Updates tab to fix any issue related to quick update. After that you can update the plugin your plugins page.
Thanks.
1 ) I have removed the limit. Now all lists are available for selection in the dropdown.
2 ) The add-on doesn’t send the quick form to MailChimp. You can access and export those data from Downloads > Subscribers page.
3 ) Mailchimp add-on automatically extracts first and lat name from the input and insert them in corresponding MailChimp user field.
You can use a custom template for Advanced Access Control “All Downloads Table” to change the default sorting.
The Advanced Acces Control downloads table is using /wpdm-custom-access-level/wpdm-my-downloads.php template. To customize this template, make a copy and place it in /active-theme/download-manager/wpdm-my-downloads.php location. Then add your customization in this new template. Now, this new template will override the default one. As the file is outside the plugin directory, your customizations won’t be lost during the plugin update.
I have made the template file for you. You can download it here https://www.dropbox.com/s/af8zyrfn323ba66/wpdm-my-downloads.php?dl=1 Just put it in /active-theme/download-manager/wpdm-my-downloads.php location. This version of table sorts downloads by date.
hi
If you are moving to another installation then use the WordPress import/export option. From your old site export all downloads using the Tools > Export option. Then in the new site import all downloads from Tools > Import. Then move all your files from old /uploads/download-manager-files/ to new /uploads/download-manager-files/ directory.
Hi guys,
sorry to push that very old thread up again.
@Shahjada you said, that the networkwide shortcode integration would be a feature added soon.
That was in 2015.
Did that already happened? 🙂 Because this would be a really good feature.
Or is there another easy thing to share downloads cross-site (in the same multisite network)? For now I’ll do that with iframes.
But that’s very static and not what I really want.
Would love to hear some good news 🙂
Cheers,
Christoph
my question is how to apply the “default template w / icon” template to all downloads previously uploaded to the site. thanks
License Key has now validated however still getting issues with new download page.
102.22 MB File Size
20 File Count
19th November 2019 Create Date
19th November 2019 Last Updated
You are not allowed to download.
How do I allow users to access the downloads? Is there a step I have missed on resetting the DM plugin?
I’ve just found a similar issue from the 18th Nov.
I’ll try the following and let you know if this works:
Hi,
Please install the latest version to fix the issue. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
Logout and then login again from your Downloads > Settings > Updates tab to fix any issue related to quick update. After that you can update the plugin your plugins page.
Thanks.
Hi, we have been using DM for a number of years now and having checked my products all look to be fine in DM purchase section, however on WordPress there is an alert stating Invalid License Key.
The issues we have now is that we cannot upload documents for download on to our site and the message reads Access Denied on the downloads page.
Also in the WordPress Plugins page there is the message; Please activate Download Manager license for automatic update. Validate license key.
Order 1 Support & Update Access: Active Mar 17, 2018 6:34 pm Auto Renew: 2nd cycle
Order 2 Support & Update Access: Active Mar 17, 2018 3:43 pm Auto Renew: 2nd cycle
Can someone advise please?
Thanks in advance
Hi,
Please install the latest version to fix the issue. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
Logout and then login again from your Downloads > Settings > Updates tab to fix any issue related to quick update. After that you can update the plugin your plugins page.
Thanks.
Hi Shahriar,
Still not sure what you mean by hook but I hope its something we can enable as a setting in Downloads > Settings or something we can add to the CSV. Basically something that will survive each time the WPDM version is updated.
We will hold off developing our own code to use this feature until we see how you have implemented in a future release. If you remember to it would be great if you updated this thread once it was released.
Cheers,
mike
Hi Shahriar,
That seems to have fixed the resolution issue. Thank you very much.
The thumbnails still aren’t updating.
All caching plugins are still off. And the server doesn’t have any caching set up. Different browsers, devices and networks – still no updating.
If you click on the Test Imagick 4 thumbnail on the test page, you will see the PDF looks totally different.
**UPDATE**
I found a new forum entry where you provided this information:
You have to clear the cache from Downloads > Settings > Privacy Tab. And that delete all cached thumbs.
That appears to have fixed the issue. Thanks.
hi,
When you upgrade to a Pro version, you get many more futures that are not free
[wpdm_packages] Use this shortcode you can query all downloads/packages
[wpdm_category]Use this shortcode you can query all downloads/packages from one or more categories.
Hi,
Looks like the issue occurs only when the user is downloading as a guest. I have tested several downloads after logging in. All download attempts were successful http://prntscr.com/pxigno
But I encountered issues with some files when tried to download as a guest. And this can be related to the WPENgine caching. Please contact the WP Engine support an ask them to exclude URLs like the following one to exclude from the cache. That should fix the issue for non-logged-in users.
https://thebrieflab.com/?wpdmdl=23630&_wpdmkey=5dceed37aeaea
Thanks.
When I go into downloads and settings in word press it only gives me;
– basic
– user interface
-frontend access
– social settings
-updates
-licence
-privacy
So I am missing the options for:
-cloud storage
-quick forms
-convertkit
-form lock
– invoice for PFD
-mail chimp
-PDF stamper
-premium package
How do I get these to appear? I want to add custom fields to the download form
Thanks
Hello,
We use the short code below to create a table of downloadable files on a page that are private. One has to be signed into our website to view the page and the downloads. When the table lists the Title, it also shows the word “Private:” next to each download title. We would like to remove that text in both the TITLE and the PAGE LINK listed in the table. Please advise where we can manage and change this output of text. Thanks!
Example
Title of actual Download “Co-Extruder – English”
Title shown in the table “Private: Co-Extruder – English”
Shortcode
[wpdm_all_packages items_per_page="30" categories="English" jstable=0 order_by="field_name" order="ASC/DESC" cols="title,download_count|categories|update_date|page_link" colheads="Title|Language|Update Date|File link::355px"]
This reply has been marked as private.
Your URLs were being stripped by an SQL escaping function. I have adjusted the code to fix it. I also deleted old files and imported the CSV again. Please check now. All downloads look okay. You can import rest of files.
This reply has been marked as private.
This reply has been marked as private.
1 ) No, deleting a package doesn’t delete the thumbnail. You have to clear the cache from Downloads > Settings > Privacy Tab. And that delete all cached thumbs.
2 & 3 ) Sorry, no better option at the moment. Either you can delete individual thumb manually Or you can just clear the cache.
Hi,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update for future versions, logout and then login again from your Downloads > Settings > Updates tab.
Thanks.
To fix the auto-update issue, logout and then login again from your Downloads > Settings > Updates tab. If that doesn’t work please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
I am using the plugin to list downloads belonging to certain categories using short codes, but the plugin stopped working a few weeks ago. All I get now is lots of horizontal lines with no text.
To try and fix it, I’ve updated to latest version of plugin, and was asked to re-enter licence, and log in. But the problem remains.
I set up the short codes several years ago on an earlier version of the plugin. They allow me to display a list of files according to category. I have tried to check whether these codes need re-creating but I can’t find how to do this.
WPDM support team – please help. Thanks.
