Hello,
I originally ran into this issue using the free plugin, but never got a final response in my support ticket . I upgraded to Pro hoping that would solve the issue, but unfortunately it didn’t.
We’re running into an issue with a 900MB file on our WPDM installation. When using the WPDM link to download the file, the file stops at 500MB and appears to have finished, even though the file is actually 900MB.
Just to clarify, this is an issue with downloads, not an upload limit issue
We’ve tried adjusting the Download Speed (currently 20480), Resumable Downloads, and Output Buffering settings but have not been able to resolve the issue. When disabling both the Output Buffering and Resumable Downloads options, the WPDM download link gives us an error:
[18-Aug-2020 19:41:26 UTC] PHP Fatal error: Out of memory (allocated 8388608) (tried to allocate 944402432 bytes) in /xxxx/xxxx/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 125
We have adjusted the server settings to increase the memory limit up to 6GB using both PHP INI settings and wp-config.php directives, but continue to receive the memory allocation error. We were also able to download the file successfully in the browser when placing it in another directory and accessing that URL directly. This leads us to believe there might be something specific to the WPDM plugin that is causing the issue.
Please let us know if there is anything you can do to help.
Thanks,
Morgan
We are using Membership Pro to allow downloads to members who we authorized. These member shall have access to the downloads of course but have no business in the WP backend. Is there a way to disable the WP backend for certain members?
Thanks a lot
Hello,
I’ve been having a lingering issue and have emailed several times to support but I have not gotten a response with the last issue I’m having involving categories showing up that shouldn’t be. I have multiple categories for my Downloads set up and they are all separated as they should be for each package I’ve created. On my main Downloads page, I should only be showing what we call ‘Specification Sheets’ but all categories are showing. I’ve tried using the category ID (id=5 for me) and I’ve tried using the long name for the category (specification-sheet) in the code to present on the page but still all categories are showing up. Can someone help me to get this to work correctly.
If you view my Downloads page, the first 4 items in the right column are categorized in the back end as Installation Instructions, Application Guides or Information Sheets but they’re showing when it should ONLY be Specification Sheets:
https://www.evenlite.com/downloads/
Here’s the 2 different code snippets I’ve tried but it’s still not working:
[wpdm_packages order_by="title" order="asc" items_per_page="200" id="5" template="customevenlitelinktemplate" cols=2 colspad=2 colsphone=1]
ALSO TRIED:
[wpdm_packages order_by="title" order="asc" items_per_page="200" category="specification-sheet" template="customevenlitelinktemplate" cols=2 colspad=2 colsphone=1]
Thank you very much,
Brett
Hi,
I’ve inserted the [wpdm_my_downloads] inside a page to display all the available downloads for a specific user.
The problem is that I need to display who is the author of a single package.
This is not visible nor inside the [wpdm_my_downloads] page neighter inside the package details.
Please help me
We’re using form lock to lock downloads with a Gravity form.
The form loads and you can submit it just fine.
If “email download” is not selected, nothing happens. No download it just sits there.
When we set the form to email the person the file it sends an email with a link which does arrive – the link when clicked on loads the website and causes a PHP error on the site so we just see the “There has been a critical error on your website.” message. Here’s the PHP error from the server logs.
2020/09/16 02:22:45 [error] 41147#41147: *139327 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /www/susaguhlrealestate_654/public/wp-content/plugins/download-manager/libs/class.Apply.php:1294
Stack trace:
#0 /www/susaguhlrealestate_654/public/wp-includes/class-wp-hook.php(287): WPDM\libs\Apply->customDownloadLinkPage(Object(WP))
#1 /www/susaguhlrealestate_654/public/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /www/susaguhlrealestate_654/public/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#3 /www/susaguhlrealestate_654/public/wp-includes/class-wp.php(758): do_action_ref_array(‘wp’, Array)
#4 /www/susaguhlrealestate_654/public/wp-includes/functions.php(1285): WP->main(”)
#5 /www/susaguhlrealestate_654/public/wp-blog-header.php(16): wp()
#6 /www/susaguhlrealestate_654/public/index.php(17): require(‘/www/susaguhlre…’)
#7 {main}
thrown in /www/susaguhlrealestate_654/public/wp-content/plugins/download-manager/libs/class.Apply.php on line 1294″ while reading response header from upstream, client: 203.118.137.168, server: http://www.susaguhl.co.nz, request: “GET /wpdm-download/S1kWGKXM5c4KXC-65CCNNcc4hzZeN7Ap4ngsf3V69u6an7CcMiebnF8fHobVJIXyOnK-42MK834CU9-0hPOEOgBf2cM1D4hVnyLP3p7ymZEHgLWIwLRJ9ZJ-AOq8Fh4Q HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.4-fpm-susaguhlrealestate.sock:”, host: “www.susaguhl.co.nz”
If we leave the email file off then we don’t get to the download at all, we just end up back at the page the download is on??
Help would be much appreciated
Hello,
I’ve been getting an error repeatedly in plugin page in WordPress every time I tried to upgrade DMP in the usual manner. Here is the error message:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
So I went on the forum and found the following instructions:
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Use a good file manager or FTP or asset manager option for uploading the plugin zip
4 ) Extract it in your plugins folder and activate from the plugins dashboard menu panel
The first time, I followed them and they worked great. However, our download page kind of broke. The display format changed dramatically, with the listings forced into three columns. After a lot of looking around, I added a cols=”1″ to the shortcode and that fixed the problem.
However, about a week later, there was another update your plugin (5.2.2 I think). I attempted through the WP plugin page to update to the new version…and same error:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I followed the instructions above and again, they worked fine.
However, now our download page is broken again, but this time it is worse. There are no downloads listed. Instead, all the categories are just laid out in one continuous list and the rest of the page is completely blank. Also it breaks the entire navigation menu at the top of the site (it doesn’t show up at all). Here is the shortcode that I am using:
[wpdm-archive cat_view=”default” button_style=”default” showcount=0 link_template=”5c830ecaed300″ items_per_page=”30″ order_by=”date” order=”desc” login=1]
Please let me know what I am doing wrong and maybe how to fix this seemingly ongoing issue.
Thanks!
Reeb
### wp-core ###
version: 5.5.1
site_language: en_US
user_language: en_US
timezone: America/Los_Angeles
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 243
dotorg_communication: true
### wp-parent-theme ###
name: Betheme (betheme)
version: 21.8.5.1
author: Muffin group
author_website: https://muffingroup.com/
theme_path: /home/zencla/public_html/wp-content/themes/betheme
auto_update: Disabled
### wp-plugins-active (33) ###
Category Order and Taxonomy Terms Order: version: 1.5.7.3, author: Nsp-Code, Auto-updates enabled
Classic Editor: version: 1.6, author: WordPress Contributors, Auto-updates enabled
Contact Form 7: version: 5.2.2, author: Takayuki Miyoshi, Auto-updates enabled
Contact Form CFDB7: version: 1.2.4.11, author: Arshid, Auto-updates enabled
Download Manager: version: 5.2.2, author: W3 Eden, Inc., Auto-updates disabled
Embed Any Document: version: 2.6.1, author: Awsm Innovations, Auto-updates enabled
FileBird Lite: version: 4.0.6, author: Ninja Team, Auto-updates enabled
Google XML Sitemaps: version: 4.1.1, author: Auctollo, Auto-updates enabled
LearnPress: version: 3.2.7.7, author: ThimPress, Auto-updates enabled
PrivateContent: version: 7.24, author: Luca Montanari, Auto-updates disabled
Public Post Preview: version: 2.9.1, author: Dominik Schilling, Auto-updates enabled
reSmush.it Image Optimizer: version: 0.3.10, author: reSmush.it, Auto-updates enabled
Simple Sitemap: version: 3.5, author: David Gwyer, Auto-updates enabled
Slider Revolution: version: 6.2.6, author: ThemePunch, Auto-updates disabled
Smash Balloon Custom Facebook Feed: version: 2.16.1, author: Smash Balloon, Auto-updates enabled
UpdraftPlus – Backup/Restore: version: 1.16.29, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
W3 Total Cache: version: 0.14.4, author: BoldGrid, Auto-updates enabled
WooCommerce: version: 4.5.2, author: Automattic, Auto-updates enabled
WooCommerce Name Your Price: version: 3.1.5, author: Kathy Darling, Auto-updates enabled
WooCommerce One Page Checkout: version: 1.7.8, author: Automattic, Auto-updates enabled
Woocommerce one page checkout and layouts: version: 2.4, author: BluePlugins, Auto-updates enabled
WooCommerce PayPal Checkout Gateway: version: 2.0.3, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 4.5.2, author: WooCommerce, Auto-updates enabled
WooCommerce USPS Shipping: version: 4.4.47, author: WooCommerce, Auto-updates enabled
Wordfence Security: version: 7.4.11, author: Wordfence, Auto-updates enabled
WPBakery Page Builder: version: 6.2.0, author: Michael M – WPBakery.com (latest version: 6.4.0), Auto-updates enabled
WPDM – Archive Page: version: 3.1.1, author: WordPress Download Manager, Auto-updates disabled
WPForms: version: 1.6.2.3, author: WPForms, Auto-updates disabled
WPForms PayPal Standard: version: 1.3.4, author: WPForms, Auto-updates disabled
WPForms Stripe: version: 2.4.2, author: WPForms, Auto-updates disabled
WPForms Zapier: version: 1.2.0, author: WPForms, Auto-updates disabled
WP Mail SMTP Pro: version: 2.3.1, author: WPForms, Auto-updates disabled
Yoast Duplicate Post: version: 3.2.5, author: Enrico Battocchi & Team Yoast, Auto-updates enabled
Hi,
Please correct the documentation in the short codes section
https://www.wpdownloadmanager.com/doc/short-codes/
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_tag-query-all-downloads-from-specified-tags/
If I understand from other forum posts, item_per_page should be items_per_page.
Thank you.