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Hello Nayeem Riddhi,
Thanks for the quick reply 🙂For #1, yes. As you can see in your screenshot there are these fields: name, user, title, email, about me. What if i need to have “company name” and “telephone”? How could i add it?
For #2 yes. There’s your download manager icon/logo. How could i change it or at least remove it?
For #3, ok I checked settings (as suggested by you) but the mail doesn’t arrive. I’ve to check site settings and configuration I think. It’s strange because registration mail arrives.
For #4, in all the “my downloads section”, on drop zone (no files here yet, or),
For #5, A typical customer isn’t able to insert a photo link; they need the possibility to upload an image file from their computer. I recommend this feature. In the meantime, I’ve had to hide this feature. What about the bug on cancelling uploads by customers?
Best regards
Good morning,
I purchased the Pro plugin and, despite searching your documentation, the forum, and Google, I haven’t found an answer to some of my needs. I’d like to know if there’s a solution somewhere (and I can’t find it) or if customization is needed:1. I need additional fields in the dashboard (company name and phone number). Even though I added them to the WordPress registration—I see your plugin relies on that—they don’t appear in the dashboard, so a customer can’t see or edit them.
2. There’s a loader with your logo that I’d like to customize or delete.
3. I used the dropzone feature, so customers can upload their files. But site administrators don’t receive emails that indicate material has been uploaded. So how do they know and control it?
4. As I saw in the forum, I used the loco plugin for translation, but some parts are completely untranslatable (e.g., the my downloads section).
5. I believe these are bugs: when editing your profile, it doesn’t allow you to upload your profile picture (you click it, but nothing happens), so it’s unclear how to insert it. For files uploaded by the user, clicking the trash can icon, whether you click yes or no, doesn’t do anything; you have to refresh to see the result.
Is there any progress on the issue?
So far i’ve found:
DOM Evidence:
Multiple __boot_popup objects created upon close click (dev console shows this as well)
Each close click adds new <div class=”modal fade show”> to DOM
Running jQuery(‘.modal’).modal(‘hide’) in console doesn’t close modalTested:
Cleared all caches
Issue occurs in both admin and frontend
No other JavaScript errorsThis makes downloads unusable as users can’t close the modal. Started after recent WPDM updates.
Hello
I am writing to report a bug I have encountered with the “Packages” block in the Gutenberg editor.
I am using the “Packages” block to display a selection of downloads on a page. I need to filter the displayed packages using the “Tags” field in the block’s settings.The problem is that the filter works perfectly when I enter a single tag. However, as soon as I try to filter by multiple tags (e.g., “tag1, tag2”), the block stops showing any results.
Steps to reproduce the issue:
Go to the WordPress editor (Gutenberg).
Add the “Packages” block.
In the block settings in the right sidebar, find the “TAGS” input field.
Enter a single tag assigned to some of your packages. You will see that the packages are displayed correctly.
Now, modify the field to include two or more tags separated by a comma (as shown in my screenshot, for example: skp, rvt).
You will observe that the block no longer displays any packages.Expected behavior:
The block should display all packages that have any of the specified tags.Actual behavior:
The block shows no packages when more than one tag is used in the filter.
This feature is very important for organizing my content, so I would greatly appreciate it if you could look into this issue.
Thank you for your time and assistance.
Best regards.Please install and activate the add-on as normal plugin. And navigate
Downloads > Settings > Default Values > Allow Accessand with your desired role pressUpdate All. Please kindly check and let me know if it works for you.Thank you and kind regards
Hi Nayeem,
Thank you for the response. I already did. However, I do not see right now how this will help in my specific use case.
If I understand it correctly, the “Default Values” feature you referenced only affects new downloads that are created after setting the defaults.
My problem is different:
I already have 84 existing downloads that need to be assigned to new membership levels as I add new partners to my system.Scenario:
Today: 84 downloads are assigned to Partner-1 membership level
Tomorrow: New partner signs up, I create “Partner-2” membership level
Problem: I need to assign all 84 existing downloads to Partner-2 levelAs I see it, the Default Values won’t help because these 84 downloads already exist. I need a way to bulk-edit the access restrictions of existing downloads.
Question: Does WP Download Manager Pro have any feature to:
Select multiple existing downloads
Add/modify their membership level restrictions in bulk
Without editing each download individuallyIf this functionality doesn’t exist, please confirm so I can explore alternative solutions.
Best regards,
WernerPlugin Versions:
WP Download Manager Pro (latest version)
Simple Membership pluginIssue:
I run a white-label business where each new partner gets their own membership level (e.g., “Partner-1”, “Partner-2”, etc.) in Simple Membership. Currently, I have 84 downloads that need to be assigned to each new partner level.The manual process requires me to:
– Create a new membership level in Simple Membership
– Edit each of the 84 downloads individually
– Check the new membership level in the “Simple WP Membership” section
– Save each downloadQuestion: Does WP Download Manager Pro have a bulk-editing feature that allows me to:
– Select all existing downloads at once
– Add a new membership level to their access restrictions
– Save the changes in bulkI’ve tried using the standard WordPress bulk actions, but they don’t include membership/access control options. The “Default Values” settings only apply to new downloads, not existing ones.
What I’ve already tried:
– WordPress bulk actions (only shows “Edit” and “Delete”)
– Custom PHP code to modify post meta fields (partial success but doesn’t sync with Simple Membership properly)
– Manual assignment (works but not scalable)Expected solution:
A way to assign all 84 downloads to a new membership level in one operation, similar to how other bulk operations work in WordPress admin.
Is this functionality available in the Pro version? If not, is there a recommended workaround or planned feature for this use case?Thanks for your assistance.
In reply to: Reset To Original Settings
Thanks Nayeem, that’s perfect. I have configured the download limit plugin and it works great. I love the plugin so far!
I have some other questions…
1) Archive Page Table Header
I can see the screenshot here: https://ibb.co/nsVMnjqZIncase you can’t see it I will explain the issue:
On the download Archive page, I’m using this shortcode:
[wpdm_archive_compact template=”default” order_by=”post_title” order=”ASC” items_per_page=”12″ cols=2]
This creates a table with the header items “Search Box” | “Categories” | “Order By” | “Order”
Is it possible to change or remove the header items/columns, as I don’t want to have “Order By” | “Order” ?
—–
2) Remove Link To Download Pages
Currently all downloads/packages listed on the website (either embedded via shortcode or listed in the Archive page) have clickable titles which take the user to the download page, for example website.com/download/{download-name}
Is it possible to remove the clickable title link, so that the title is just regular text and not a hyperlink ?
I’d like to hide the actual download pages so that they are not accessible to users or search engines.
—–
3) PDF Preview Add On & Settings
I’m struggling to find the PDF preview add on in my download list.
The files will only be available to specific wordpress users, and I’d like to show a preview with a stamp or watermark on top.
If the user downloads the file, the stamp of watermark is then removed.
I see that my options are either [pdf_thumb] or [doc_preview], which one is suitable for what I want to achieve here?
Is it possible to trigger the PDF preview from a button, for example each download would have 2 buttons “preview” or “download”.
—–
Many thanks,
HaydenTopic: Reset To Original Settings
Hi there,
I have just installed the “Premium Packages – Sell Digital Products Securely”, but I don’t want to use any of the ecommerce/payment functionality.
How can I remove all of this stuff from the Plugin?
When I go to the downloads list, the download title is truncated onto many lines, see the screenshot here: https://ibb.co/W4V5WRp7 -I’d like to remove the payment related columns in red shown.
How can I do that?
I think I should have bought this product: https://www.wpdownloadmanager.com/download/all-add-ons/ – instead of the full access pass: https://www.wpdownloadmanager.com/download/full-access-pack/
Please advise.
Thanks.
In reply to: download limit
In reply to: Make Subfolders for downloads
In reply to: Category description is not showing
In reply to: Category description is not showing
If I go to “Downloads” -> “Settings” -> “General”, I find the “Upload Settings” section, and in there “Allowed file types to upload”. That setting is a list with comma separated extensions. So far it was “pdf,exe,txt,zip”, and all these file extensions were accepted.
Now I have to upload .msi files to the website, for the users, because my new installation package generator generates now msi instead of exe. However, adding simply “,msi” to the above setting does not do the trick!
Asking “Dr. Google”, I found some recommendations to allow also the MIME type, which does not always seem to be “application/x-msi”, but could also be “application/msword” – obviously a decision from the infinite wisdom of the masters of the universe in Redmond. But now the problem is that I cannot find a setting where I could enter such a thing at all.
Any helpful hint?
In reply to: IP to domain, the download link became open and free
In reply to: Error Updating WPDM Pro
Hello,
I hope you are doing well and thanks for reaching out.
Please follow these steps below for updating the Plugin for now,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Let me know, if this works for you.
Regards
In reply to: gutenberg table builder doesnt show downloads
Call to Action 4 is not the ID of the link-template , please visit
Downloads > Templates > Link Templatesfor that. And for filter you can check other shortcode if those meet your requirement. Please kindly check.Thank you
In reply to: gutenberg table builder doesnt show downloads
For category filter you can use other shortcodes, https://www.wpdownloadmanager.com/doc/short-codes/,
Also explore these shortcode, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/
For download tiles you can use
Call to Action 4link template fromDownloads > Templates > Link Templates.Please kindly check
In reply to: download limit
On the following page, I would like to display about 20 keywords that have been searched the most so far, in order of search frequency.
When a keyword is clicked, it should either perform a search for that keyword or insert it into the search field.Ideally, it would also be possible to specify a time range, such as “the past month.”
(This should be based on the number of times the keyword was searched, not the number of downloads or views.)Separately, is it possible to track search keyword statistics, similar to the download history?
Or is there a way to save the data and view statistics?In reply to: gutenberg table builder doesnt show downloads
You have to use this shortcode,
And for display layout you can use
Call to Action 4link template fromDownloads > Templates > Link Templates. Please kindly check.Thank you
Hello,
There is a conflict with Download Manager Pro v6.7.8 and Tutor LMS Pro v3.7.1, notably the sign up page for new students. Each time someone tried to register, they would fill out the form and encounter the message at the top of the form : “Your email address is blocked!” Our web management company went through every single plugin and it only occurs when Download Manager is active. None is selected by default for WPDM login/register from Downloads > Settings > Frontend Access. The issue still happens. We’ve also checked the options from Downloads > Settings > General > Verification Settings but nothing has been adjusted. Again, all settings in Download Manager Pro are set to default.
Tutor LMS said, “What you’re experiencing is a plugin conflict between Tutor LMS and Download Manager Pro. Unfortunately, we do not provide support for conflicts caused by third-party plugins or themes. We recommend reaching out to Download Manager’s support team for clarification on compatibility or possible solutions.”
Please help resolve this.
The time has come where you need to build our site, new look, and new functionality on a new build. We are using a staging site and I need to export my data from the current production site and import it to the staging site but I dont think my license allows for it to be used on a staging site? Same base domain just has a sub domain attached to it. How can I prepare my staging site for a fresh launch and import my downloads for prepping for launch of new site?
In reply to: Zapier and downloads Manager
Thanks thats not what I mean, I’m looking to using zapier to pull the download fields like name, email to a shared excel file to share will my team automatically as soon as someone downloads a package.
Topic: Zapier and downloads Manager
