Hi,
I installed the Download Notifications add-on because I’d like to receive an email notification whenever someone downloads a file from our website.
We use Email Lock for all our downloads, so users must enter their name and email before accessing a file. The user confirmation email (“Thank you for downloading…”) is sent correctly — so our SMTP setup is working.
However, I (as the admin) do not receive any notification emails for new downloads, even though the “Download Notification (To: Admin)” template is active in the plugin settings.
Is there any limitation on which email addresses can be used as sender or recipient (e.g., do they need to be from the same domain)?
Or could this be a known issue where admin notifications don’t trigger for downloads that use Email Lock?
Any guidance or troubleshooting steps would be greatly appreciated.
Thank you,
Barbara
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
We’ve reviewed the issue, and it doesn’t appear to be related to the Download Manager. It seems to be a caching issue. Kindly try clearing the cache on the server, as the URL is not updating due to cached data(which is why the /all-resource is appearing instead of /all-downloads).
Regards
This reply has been marked as private.
Hello,
I hope this message finds you well and thanks for reaching out.
Are you trying to display a specific category (using the wpdm_category shortcode), or would you like to show a fixed number of downloads from all categories, for example, 5 downloads from Category A and 5 from Category B?
Please let me know.
Regards
Please kindly elaborate on , are you talking about attached files or Downloads > All Files section that individual file you want the previous version prior to update. Please kindly check.
Thank you
Hello jason brown,
Hope you are well. Are you using WPDM free version and are you talking about attached files or Downloads > All Files? Please kindly check and let me know.
Thank you and regards
Yes, id should need match with the existings packages ids, which are on your site Downloads > All Packages. Please kindly check.
Thank you
Does the issue page not found happening for all downloads? Can you please try saving permalink settings again, thus it may flush the settings. Please kindly check.
Thank you
I previously imported download data via Downloads → Import & Export (CSV import).
However, some files were not uploaded to the server at that time.
However, in the admin panel (Downloads → All Packages), the thumbnail images are not showing.
I noticed that if I open each package edit page and manually set the thumbnail image, the image appears in the list — but since there are about 3,000 files, I’d like to avoid doing this manually.
Could you please let me know how I can make the thumbnails appear automatically in the admin list?
Your forum won’t let me upload an image.
Essentially when I try to upload a file to the Amazon S3 (Downloads>Amazon S3), it allows me to select a file. Then the file says “completed successfully. Refreshing…” Then nothing appears in the Amazon S3. I also cannot do it from Downloads>Add New Package.
There should be a 4th tag option under Tags on the left. We added an additional tag, and it is on 2 products but cannot get it to show as a search option. https://www.poweredgeproducts.com/downloads/
We have turned off all plugins to find the issue with no luck. We also tried a default theme which also had no effect.
Here is the shortcode we are using: [wpdm_archive_filter items_per_page=”6″ template=”link-template-tabcard” cols=2 colspad=1 colsphone=1 orderby=”title” order=”asc”]
Any help would be greatly appreciated.
It was shortcode issue, not individual downloads. Yes you have to give login=0, if you want to give access to all visitors. Please kindly check and let me know if you have any more queries.
Thank you and regards
Hello friends,
I’d like to know how can I list the latest files from each or selected categories, say the latest 2 files from x and y categories?
I’ve tried looking into these shortcodes for instance, but they only have the option to list the files chronologically in total, not per category.
[wpdm_category] – Query All Downloads From One or More Categories
or
[wpdm_all_packages] – List all downloads in tabular format in a page
or
any other shortcode you suggest.
Thanks a lot
Renato
Unfortunately, it’s not currently possible to delete data from a specific year or retain only selected years. However, you can export all your statistics data as a CSV file by navigating to Stats > Downloads History.
Sorry, I explained poorly. I want a new customer to be able to purchase a set of “credits” that allow them 100 downloads (in this case, images). And I *don’t* want those download credits to reset.
In the “Download Limits” add-on, there is a default reset field in addition to role-based reset options. If I leave the default reset field blank…what happens?
I’m trying to offer a role that has credits that last 1 year, and *don’t* reset. But the credits/limits can be used for any “package” / image download.
Hello Andi,
Hope you are well. Yes possible. You can restrict downloads packages from your package edit section Package Settings > Allow Access option. Also please check option from Downloads > Settings > General > Access Settings > When user is not allowed to download:. Please kindly check and let me know.
Thank you and kind regards
Hello, Georg
I hope you are doing well and thanks for reaching out.
You can use the wpdm_packages or wpdm_category shortcode, which comes with a filterable downloads table.
Please check and let me know.
Regards
I’ve been running the plugin for several years now, and originally i could select a ‘hidden’ folder, i.e. one above the root http directory for the wordpress site. I can no longer do this as the File Browser Root seems fixed at the root directory of the wordpress site the plugin is installed in.
Existing downloads i already set up are shown as being in the original folder but i can’t add a new file from the same folder using ‘add from server’ now.
Is setting the file browser root to what i had it before now impossible or is there another setting/method besides the unchageable directory shown in basis settings ?
Or is the built-in htaccess function sufficient safeguard against unauthorised browsing and download of files from a new folder i could create below the wordpress site http root level ?
Matthew Skill
You can show selective downloads using all_packages shortcode. Details here
This may not be feasible; however, I am eager to understand how to establish download limits per-packet, with these limits resetting annually. For example, I wish to restrict a specific packet to a maximum of three downloads per year per user, while other packets on the site can be downloaded unlimited times. I have purchased the Download Limit add-on; however, for my particular use case, I would like to selectively control which packets are subject to limits and which are not.
Please inform me if this functionality is achievable or if you require any additional information to clarify my request.
Hello,
I hope this message finds you well and thanks for reaching out.
– Could you please share a screenshot of the error you’re seeing related to add-update.php? Additionally, it would be helpful to know how the error is triggered, is it appearing during a specific action on the site, or are you only seeing it in the error log?
– You can try clearing the stats data to reduce memory usage. To do this, go to:
Downloads > Settings > Privacy > Cache & Stats.
– If you have a good amount of users, and hooked into WPDM for download tracking, it can further memory usage and overhead.
Looking forward to your update!!
Regards