Hi @hunterbevan,
Most of your downloads are coming from unknown IP and Guest users, you can protect your downloads by keeping the allow access
role for certain packages, you may also can Block certain IPS, Emails from Downloads > Settings > Basic > Verification Settings
. I hope those may help you
thanks
Hi,
For Invalid File Type updating ( 3.1.17 or 5.3.7 ),
Here is the reason and solution:
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached

thus it may resolve the issue
thanks
Hi @sophist,
Sorry for the inconvenience. Hide Everything option
and Advanced Access Control add-on is working fine from my side. And for the shortcode, instead of [wpdm_category]
, can you please use this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/, you can use login=1
parameter in your shortcode parameter. I hope it may help you. and please let me know, everthing is working fine from your side or not
thanks
The Downloads export does not work to generate a list of links so we can block IPs from bots… get the below message.
https://snipboard.io/FvAC0i.jpg
How can we get a list of all of the downloads links??
I have the same problem:
https://www.twsalaska.org/test/
I do not have the single-column-with-doc-preview template.
I use a custom template: template-view-download.
<div class=”link-template-default card mb-2″>
<div class=”card-body”>
<div class=”media”>
<div class=”mr-3 img-48″>[icon]</div>
<div class=”media-body”>
<h3 class=”package-title”>[title]</h3>
<div class=”text-muted text-small”><i class=”fas fa-copy”></i> [file_count] [txt=file(s)] <i class=”fas fa-hdd ml-3″></i> [file_size]</div>
</div>
<div class=”ml-3″>
[file_list]
</div>
</div>
</div>
</div>
So it seems the [file_list] shows the 2 buttons
View opens in the pdf viewer
Download opens the pdf file in the same tab, instead of downloads it.
Hello @evince
Sorry for your inconvenience. I have seen that you are using this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/, as per the documentation, the shortcode doesn’t have a parameter called template
. for customizing [wpdm_all_packages]
shortcode you may customize this file here download-manager/tpls/wpdm-all-downloads.php
file. For making backup the file you may check this doc, https://www.wpdownloadmanager.com/doc/template-files/. otherwise, you may use this shortcode feature too,
https://demo.wpdownloadmanager.com/wpdmpro/gutenberg-table-builder/,it will give you a better appearance. for getting this you may use this Gutenberg block add-on, https://www.wpdownloadmanager.com/download/gutenberg-blocks/
thanks
Hello,
We can now delete downloads – thank you very much for looking at that.
The Form Lock still doesn’t work even after switching themes to the basic ‘Twenty Twenty-One’ and deactivating all other plugins (except Contact Form 7 which we use for forms).
The same error message still shows. The Form Lock worked perfectly, possibly before the WordPress 5.7.2 update.
Thanks,
Phil

Hi I think you have logged into main domain.
Please login into https://www.smartzworld.com/downloads/wp-admin/ its a subdomain https://www.smartzworld.com/downloads/
In this site all the plugins are live.
Hello,
Sorry for the inconvenience. For deleting downloads for the attached files within the packages, you may delete them from the attached files, and then please update the package. it should work fine then. and for the WPDM form lock code appears issue instead of the Download button, I have checked that, there are many plugins installed on your side, can you please enable/disable other plugins for checking, you may also switch theme to another for checking the issue, please let me know then
thanks
Hi @hunterbevan,
Most of your downloads are coming from unknown IP and Guest users, you can protect your downloads by keeping allow access
role for certain packages, you may also can Block certain IPS, Emails from Downloads > Settings > Basic > Verification Settings
And for delete stats data, you can check this option as I image attached from Downloads > Privacy
,

Thanks
The stats count definitely includes bots – we’ve had the same challenge on our website.
If you have access to your WordPress database, the following SQL command will give you a count of the user agents and should help you spot bot downloads:
https://gist.github.com/jamesgreenblue/8fd92826c6fee790271141a7491541ec
Hope that helps! We’ve had good success using Cloudflare to limit bot downloading.
-
This reply was modified 3 years, 11 months ago by
RWF.
Hello,
I was confused to see that 5.4.1 was been offered as an upgrade directly in WordPress when it doesn’t appear in the changelog or the main downloads area on this website.
I clicked update and WordPress told me that the update was successful – but now I’ve lost the WPDM Default Values ( wpdm-default-values.zip ) menu item in the admin area Settings and I can’t re-install it using the Updates screen (it says ‘success’ but doesn’t come back).
What was in the 5.4.1. update and can you explain why it had the impact above?
Thanks!
Hi @bpw1133,
If you select the user for Allowed User Roles to Create Package From Front-end
which is located under Dashboard>Downloads>Settings>Frontend Access
then only the user will be able to create and manage their own packages, they will not see other packages.
Have a look at this.
However, selected roles for the option Front-end Administrator Roles
will be able to create the package and manage all packages from the front-end
Hope you understand.
Thanks.
Can you please check now, I have adjusted the settings from, Downloads > Settings > Upload Settings > Allowed file types to upload for all types,
I have just removed file types from the settings. If you keep the option ( Allowed file types to upload
) empty, it will use WordPress defaults, however, if you are uploading some uncommon file types or the files, which are not allowed by WordPress by default, you need to mention all file extensions separated by commas for the option like this:

And, you may also use ext wildcard *
instead of using specific extensions if you want to allow all file types to upload and download.
let me know if you have other queries.
thanks
-
This reply was modified 3 years, 11 months ago by
Shahjada.
Hi @Munission,
Not sure if you are talking about tag sorting for [wpdm_all_packages]
shortcode. It is not supported till now.
It supports title and date sorting. Also you can use it category-based.
For tag sorting you can use another short code which query all downloads from specified tags. doc here.
There is another shortcode for tree view.
You can see the [wpdm_tree]
shortcode doc here,
you can sort it like
[wpdm_tree cat_orderby= "name" cat_order="asc"]
You can also set orderby( title, date, modified ) and order( asc, desc) parameter for packages inside a category folder.
Thanks
Hello,
1. You can see visitor’s ip and username as “guest” who is not logged in like this
2. Glad that you are checking. You can also use this shortcode to view download count on based on categories.
Thanks
Hello,
I hope you are doing great today.
1. You are not able to collect user info/email/ip before downloading. But if anyone downloads then you can check the download history and able to export username/ip/email/time etc.
2. You can use this shortcode to track and count download in free version.
Thanks
Tanvir
Hello,
Please use this shortcode instead of the mentioned to get package details.
[wpdm_all_packages categories="DACC Forms" items_per_page="20" jstable=1 order_by="field_name" order="ASC/DESC" cols="page_link,package_size,download_count|download_link" colheads="Title|Download"]
You can get more parameters here.
I have changed the title into page_link, clicking which will fetch the package details too.
Let me know if it solves your issue.
Thanks
Are you looking for such like this add-on, https://www.wpdownloadmanager.com/download/wordpress-newsletters-autoresponder-plugin/,
WordPress Newsletters and AutoResponder Plugin will help you to notify all subscribers about new posts, downloads, and updates. It will also capture subscribers with appealing signup widgets, Import & Export Subscribers
thanks
This reply has been marked as private.
This reply has been marked as private.
Just purchased your all access pass, the first thing I downloaded was the Membership plugin, but it says FILE NOT FOUND.
Also, where can I find the chat support.
I have found the issue, I hope our developer should look into this. In the meanwhile, you may continue with this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
thanks