Hi,
We’ve installed and configured the plugin, added some downloads and it worked fine for some time.
Starting this week the pages that contain downloads only show a hash (5970bba80e98a) for each file.
What could be wrong here? We updated the plugin, but this doesn’t help..
by the way: when will the plugin support a network install in multisite setups?
It is possible to get custom data using Form Lock. But there is no way to use a predefined password with form lock.
If you are trying to get user email and trying to lock package with a password, the best option is allowing downloads only to registered users. You will know then who downloaded which package.
Good Morning,
I have times a few screenshots to the problem created.
See screenshot 0-2.
The widget controls no longer as soon as you go deeper into the downloads.
Because all pictures are displayed again.
Thank you
best regards



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Well, thanks.
I had to find out about this problem when a user emailed me. Yesterday, I updated the plugin through the update plugin feature, and it turns out it deleted the plugin folder.
No downloads for the last 24 hours.
You could have at least sent an email to all your users that this was happening. I’ve spent the last hour or so checking over my system, reinstalling from a backup and re-testing. Now got to contact my client who may well have had emails about it I don’t know about it.
Mistakes/errors happen. But you should at least have sent out an email to your paying customers to warn them.
Not happy, but better now I’ve vented.
Hi,
You can use “Email Download Link” button from Admin Dashboard Downloads All Packages page.
https://www.evernote.com/l/AUflAoheetZEI7c-5tfZqfy6e8PxqTWFA0kB/image.png
Thanks.
I updated WordPress and Download Manager to the latest version available and after the updates, the menu for Download Manager is not visible anymore. All my downloads and settings are gone in backend and frontend, there is no menu anymore for the WPDM!? The plugin just disappeared!
What could be the issue here?
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Well, it looks slightly better but it’s still not fixed.
Did you actually look at all of the pages?
Here is a list of all the errors I’ve found so far:
1. On the home page and the ‘My Profile’ page, the favourite icons are wrong. They are all full stars, even for files that haven’t been marked as a favourite. Only the ‘Downloads’ page has the correct favourite icon next to each file.
2. The homepage only shows 1 favourite even though there are 3 and the ‘My Profile’ page is showing a PHP warning:
Warning: reset() expects parameter 1 to be array, string given in /home/sandison/sbstheme2.sandisonpay.co.uk/wp-content/themes/softbox-intranet/includes/entry.php on line 30
If you solve the PHP error, maybe the other issues relating to favourites will fix themselves? On the profile page, I can only see one favourite but I can see the preview and favourite button for another file underneath…
3. When you search for a file (for example, search for ‘Quality’) and then use the filter (select ‘North America’) the download button goes wrong and the ‘add to filestore’ button completely disappears. You also can’t use the drop-down to see the file description or attributes.
4. This also happens when you use the filter (select ‘Operations’) and then clear the filter (deselect ‘Operations’).
5. The Filestore page looks completely broken — the buttons are all over the place and it looks like all our original CSS has been overwritten or ignored.
All of these things were working before you updated the plugin to 4.6.9, so we’d really appreciate it if you could look at them again.
Thansks.
Thanks Razia, I can see the email functionality is working now — that’s great.
However, a lot of our styling is now broken:
- On the home screen, downloads page and ‘my profile’ pages the download button has changed, and the ‘Add to Filestore’ button has changed (and there seems to be three versions of it on your new test file).
- The file cart area looks completely different.
- In ‘My Profile’ there’s a PHP warning and all of the icons are wrong.
- On the home page when you use the ‘accordion drop-down’ on a file to see the full description, you no longer see the attributes, just the description (although this works on Downloads and My Profile).
- When you use the filter and then clear the filter, the download button goes wrong and the ‘add to filestore’ button completely disappears.
I did warn you to be careful when updating the plugin because it broke the site when we tried updating ourselves previously.
Please can you try and repair the damage?
Thanks again.
Hello, I am using both Download Manager Pro and Formidable Forms Pro. I am also using Formidable Modal Add-On which allows registration form pop-up when link is clicked. This works fine except when I have Download Manager Pro activated. When Download Manager Pro is activated, it breaks the Formidable Modal Add-On.
Here is a link to my website link https://www.geosway.com/test/
Click the “Register” text on the page and you will see the form pop-up then disappear. Again, this only breaks when Download Manager Pro is activated. If I deactivated Download Manager Pro, then the form pops up and works as required. Can you look at site and see why Download Manager Pro is causing this conflict?
here is link to the formidable add on I am using – https://formidableforms.com/downloads/bootstrap-modal/
When viewing a package-page or the static package-category page (/downloads/category), package-category and explicit package-access declarations are merged correctly per documentation: the union of package-category grants and explicit access grants can view the details of the package.
The content of the [wpdm_category] shortcode does not conform to this documentation, however. In this case, package-category permissions are ignored, and a package in the category will be listed by the shortcode ONLY if the user’s role is explicitly listed in the “allow access” field of the package. Furthermore, when a user has two roles, “custom-role” and “administrator,” granting explicit access to “custom-role” is not enough: the package will be listed only if the “administrator” role is explicitly granted.
After copying wpdm-all-downloads.php
to your theme dir.
To remove the link from title, replace <a class="package-title" href='<?php echo the_permalink(); ?>'><?php the_title(); ?></a>
with <?php the_title(); ?>
.
And you need to add more columns for show additional values, as they are not part of core wpdm, no wpdm special functions are required there, if you are using our advanced custom fields addon to add custom data, you can use associated php function or template tag to show the relevant data or if you are using WordPress custom field, you need to use get_post_meta
function to retrieve and the print the data. WPDM also has a function to retrieve specific package data, that is get_package_data
. Doc: https://www.wpdownloadmanager.com/doc/function-reference/get_package_data/ , seems like, this is what you exactly need. However, please let me know if anything is not clear.
For that, you need to edit wpdm-all-downloads.php
, please follow the step #3 from https://www.wpdownloadmanager.com/doc/template-files/
You have closed my earlier topic without answering my question. My original description of the issue was: I have WPDM Pro installed on my site v4.6.8 and upgraded through the plugin to the latest version (v4.6.9). However as soon as the update is complete, the “Downloads” menu item disappears and all functionality is gone. Fortunately I have been able to restore it by adding the plugin again, but it has happened several times now and is concerning because my clients can’t access their documents without it.
WPDM seems to work normally when I leave it at v4.6.8.
Your advice was to delete and reinstall the latest version of WPDM v4.6.9 via the plugins page and then you suggested to try doing it via FTP. The issue I have (as I stated several times in my replies) is that I don’t have access to a downloadable version of v4.6.9. I purchased the Special Pack and the downloads are for that only includes v4.6.8.
The only way I can access the v4.6.9 is via the settings/updates tab within WPDM on the WP dashboard.
1 ) You can upload new images from Dashboard Downloads Add New page. You can attach one or more images to each package. [ Related Doc ]
2 ) When creating a new package set the price from package settings meta box. This prices is applied when someone buys current product without any membership. [ Related Doc ]
3 ) In add new package page there is a Require Membership meta box. Select all membership plans that have access to current package.
4 ) I have created a sample membership plan. You can create more from Dashboard Membership Plans page. All membership plans are shown in this page https://oni-online.com.au/wp-admin/post.php?post=636&action=edit
5 ) You have to setup your membership payment gateways from Dashboard Membership Settings Payment Gateways
Please check Membership docs here if you need more detailed info https://www.wpdownloadmanager.com/docsfor/wp-pro-membership/
Let me know if you have any more question.
Best Regards.
Hello,
I emailed sales to arrange to get my plugin installed and configured and I would like to proceed with this (I saw somewhere that you can set up for $75).
I am hoping to get this done as soon as possible so if you could let me know a timeframe please. I have included the email I sent, for your information. Once I hear from you I will give you more information (and ask for more information) about what you need from me to get things moving.
thanks,
Fiona
Email contents:
_______________________________________________________________________________________________
I am considering getting set up done of my purchase of the eCommerce solution pack and Membership Pro.
I want to use the plugin to enable me to sell two things
1) stock photos on my website
2) a membership option for maintenance plans for website (monthly payments)
3) a monthly membership option for a access to a library of templates.
I would like to be able to upload the photos myself for the shop, but would like my website configured so all I have to do is upload the images for sale.
Can you please get back to me about doing this. ?
I want it to be accessible from a page (or pages) within my website and with the same design, so the plugin is being used to enable electronic downloads, membership and payment options.
I have a few other questions but I will wait to here back from you.
Your response:
________________________________________________________________________________________________________________
Hi,
Thanks for purchasing.
Yes, those can be done easily, may you please post here https://www.wpdownloadmanager.com/support/forum/download-manager-pro/ so that our support team can help you with the setup.
Hello Fiona,
When you download the e-commerce pack, it actually downloads all attached plugins and themes in a single zip, either you need to unzip it and then install the items separately or please use individual download button to download items separately:
https://www.evernote.com/l/AV29deuos8lM5ZReFrOmNeKkkPLN-dfFLCMB/image.png
Hi i need the download to open in a new page which shows some details about the downloads and then the download starts automatically
1) User clicks on the Download Button
2) It takes them to an other page which shows ( The download should start shortly.)
3) After a few seconds the download automatically Begins
Or can we give a lazy load in the product page itself instead of the user redirecting to another page, im even ok with this
Can this be achieved if yes, please guide me
Thanks and Regards
Anand RK
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Hi I need assistance with this urgently. All downloads on my site are now showing file-not-found
Hello Razia, thank you so much.
I’m thinking to use another way, but I don’t know how to identify that it’s a download page (from wpdm).
The idea is simple. I want to see if it’s a download page, if so, I’ll change the breadcrumb. If not, it remains the same.
My single.php has it inside:
<div class="pagetitle">
<?php
$breadcrumbs=get_post_meta(get_the_ID(),'vibe_breadcrumbs',true);
if(!isset($breadcrumbs) || !$breadcrumbs || vibe_validate($breadcrumbs)){
vibe_breadcrumbs();
}
?>
<h1><?php the_title(); ?></h1>
<?php the_sub_title(); ?>
</div>
So, if I have a way to identify that this one is a page with downloads, from wpdm, may I change the code to fit my needs. If it is a different category, I have the way to use something like this:
if(!isset($breadcrumbs) || !$breadcrumbs || vibe_validate($breadcrumbs)) && ( !is_category( 'download' ) ){
vibe_breadcrumbs();
For example, if I want to change the thumbnail for a featured image, I may use something like this:
if( has_post_thumbnail() ) {
the_post_thumbnail();
// Default image for Technology category
} elseif ( is_category( 'technology' ) ) {
echo '<img src="' . get_bloginfo('template_directory') . '/images/default_technology_post_thumb.jpg" />';
// Default image for Gadgets category
} elseif ( is_category( 'gadgets' ) ) {
echo '<img src="' . get_bloginfo('template_directory') . '/images/default_gadgets_post_thumb.jpg" />';
// Default image for all others
} else {
echo '<img src="' . get_bloginfo('template_directory') . '/images/default_post_thumb.jpg" />';
}
In any case, how to identify that it’s a wpdm page to create a code to solve my problem?
Thank you so much.
Hello guys. Even with the free version and now with the pro version, I can’t find a way to translate my wpdm to my language. Every other plugin is ready and translated, the “downloads” session of my site is the last one I’m working on, to start with the site, but I can’t translate wpdm in any way.
I’m trying to use this file name (when using the free version it was download-manager-pt_BR.po/mo):
wpdmpro-pt_BR.po/mo
And I sent it inside the folders:
/public_html/wp-content/plugins/download-manager/languages/
/public_html/wp-content/languages/
/public_html/wp-content/languages/plugins/
No one worked.
So I installed the loco translator to see what does it say, and it shows my 100% translated file there (it’s syncronized already), as wpdmpro-pt_BR.po (it also shows German, Italian and Spanish – that are inside wp-content/plugins/download-manager/languages/ ):
Portuguese (Brazil)
Edit | Copy | Delete | Info
100% 0 wpdmpro-pt_BR.po 3 de setembro de 2017 14:23 Author
The Download session, frontend and backend are in english, I don’t know what to do to make it my translated file.
Can you please:
1) Confirm if for pro version, the name is wpdmpro-xx_XX.po/mo?
2) Confirm the correct directory to put the files?
If I’m right with the names and directory – I think so, because Loco read it – so why it continues in english?
Thank you so much.
I have set up package settings Allow Access to subscribers.
However, non-logged in users are able to download files
Checkout
https://goo.gl/8Z3auo
Select Grade as Overall and Resource as Training Toolkits
and you can see them