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Search Results
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Topic: Form Lock Not Working
We purchased this plugin to be integrated to ourt website:
zookdisk.comWhen I am trying it to assign to a package it downloads an error txt file. I have created a user account for you to investigate the lock system:
https://zookdisk.com/resource-category/downloadable-step-files/We are using wpforms for formlock that is also installed and the name of the form is : FORM LOCK
We have created a user account for you and sent you via email:
support@wpdownloadmanager.comIn reply to: Favorite button
In reply to: Favorite button
Did exactly what you said, except the activation. We have a 1 site licence and this is our development server. If we copy everything over to our live production we can activate this single licence there.
But still no change. The favorite button doesn’t work.
With WPEngine we tested with all plugins off, basic themes, nothing made the favorite button work.
So kind of stuck here. It is the main feature of the plugin.
What we can see is that if we go to the my downloads page, some of the images we set to favorite are there. But not all of them.. So it is saving the favorites in a way. but doesn’t update the number favorites, after favoriting the package. And not all the favorites are being saved.
In reply to: Search with different variables other than file name
Hi,
Can you please check it, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/ and what type of variable you want to give for the different package.
Thanks.
In reply to: How to show Packages as grid
Hi,
You can check this doc, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/, here one parameter called
colsyou can check this as your given value. also, you can check this doc too, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/Thanks.
In reply to: Shortcode not working
In reply to: https://i.hizliresim.com/6TTzRZ.png
hello, thanks for your interest.
But there are those who are stuck in my head. Now I want to learn the logic of what exactly happens when we value roles.
Also, how can we do this if we want to give unlimited downloads to all roles?In reply to: Template Preview not working
Topic: Category Page Not Working
Hi,
I am facing the issue on the category page, all the categories pages working fine but one following page is fetching 500 error.
Checked all basic things like URL, menu link etc.
https://texturehub.co.uk/downloads/vegetation-textures/You can go through main site to check,
Thanks,
In reply to: Site moved to subdomain. Cannot activate License Key
Hi,
Please try to logout/login again, it may help you. also, you may try these steps,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from
Downloads > Settings > UpdatestabThanks.
In reply to: Cant update plugin Download Manager Pro???
Hi,
Please follow these steps for upgrading the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from
Downloads > Settings > Updatestab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
Maybe I am not asking this correctly.
Let me try to better explain what we have.
Under Settings I go to ‘Quick Forms’
Once there I have a field called DPSI Customer # with the following attributes:
– Field Label: DPSI Customer Number
– Field Name: acf_Registration_cust_no
– Field Type: Text
– Required Attribute: Not RequiredOnce the user registers on our site we capture the information. We can then go to the Users/All Users section of the wordpress site. There we can view the customer and we see the DPSI Customer # that they entered on the registration form.
The customer then logs into our site and downloads a file that is password protected. They are prompted with a message saying that an email will be sent to them with the password to unlock the file.
An email is then sent to our support team (via Download Notifications) stating the a user has downloaded a file and requires a password to unlock the file after download. Our support teams then needs to verify that this is a active customer of ours and is permitted to unlock the software that they downloaded.
Here is the problem: The email that support receives contains the users email address but we cannot show the DPSI Customer # that was entered during registration.
We need to show the DPSI Customer # on this email that we send to our Customer Support team.
How can we do this?
Thanks,
SteveIn reply to: WDPM Archive Sidebar not showing up
Hi and thanks for your quick reply. I finally found it here: Downloads > Settings > User Interface : the Bootstrap-Version had not been chosen yet. I set it to version 4 and it finally worked like a charm.
Best wishes from Germany and stay healthy and happy
In reply to: Automatically close form popup after download
In reply to: can’t add additional preview images at frontend
Oh really sorry, I have missed your topic. It may be a CSS or Jquery issue. Because, when you click the additional preview images “plus” image it takes you to the top of the page. Please try adjusting from
Downloads > Settings > User Interfaceenabling/disabling styles/scripts. It may help you. Please let me know.Thanks.
In reply to: Automatically close form popup after download
Hi,
If somebody clicks the download button, then it needs to stay on the same page for some time. Like when you press the button it downloads the file from the generated link. By default, the feature is, it has to be closed the popup manually.
Thanks.
In reply to: Unable to update Download Manager
Hi,
Please follow these steps for upgrading the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from
Downloads > Settings > Updatestab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
In reply to: File not found
Hi,
Please follow these steps for upgrading the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Please let me know if it helps you.
Thanks.
In reply to: Update Download Manager
Hi,
Please follow these steps for upgrading the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
In reply to: Dynamic Currency Conversion
Please install the Premium Package ( https://www.wpdownloadmanager.com/download/premium-package-wordpress-digital-store-solution/ ) to customize the currency option.
If you have already installed it then go to
Downloads > Settings > Premium Package > Payment > CurrencyConfiguration to change the currency.In reply to: Can’t update
Hi,
Please follow these steps for upgrading the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
In reply to: Issues updating WPDM from 4.9.6 to 5.0.7
Hi Nayeem,
Regarding the InvalidAccess, I think this is because the link is generated with a token for our account so this is why you cannot see it but that link just downloads the S3 downloadmanager add on.
The data that is important from that log is what is after the link:“Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Return to Plugin Installer
Installed Successfully”
So the error seems to be: “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
What do you recommend going further?
Best Regards,
RalucaTopic: Email Lock Not Working
I’ve activated the email lock on https://virtualworksuccess.com, and initially it was working which is why i have about 20 registered downloads, but now is is not. I tested this on a clean browser with same negative result.
I read the other post here on the same issue and download_link_extended did not solve the issue. Perhaps you can take a look.
In reply to: Problem with upgrade
Hi,
Please follow these steps for upgrading the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
