But i have no way to replicate it now. On that project i was using an older an free version of your plugin. Right now i´m using your Pro latest version.
As you can see, i have a little mess, this is the first time with your pro version, i hope to solve it soon 🙂
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Hi,
wp_downloads is not a download manager table, download manager packages are custom post type and stores in posts table. Please check from Admin Menu Downloads, if you are seeing all of your downloads there.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Where did it say that the version was 1.1 (and previously that the add-on was not installed)?
If I look at wp-admin->Downloads->Settings->Updates->Free Add-ons, “Download Manager REST API” is listed as version 1.2.0 and with the status “Updated”
I can also find it under wp-admin->Downloads->Add-Ons (also 1.2.0)
We also tried to manually update wpdm. It was 5.0.5 and would not update to 5.0.8 through WordPress. To do so, our main technician said he had to “manually download 5.0.5, rename and deactivate the existing 5.0.5 version, upload 5.0.8 and re-validate the license”.
Considering the conflicting statuses of the version and the fact that we have not been able to update to the newest versions of the REST API nor WPDM through WordPress, could there perhaps be an issue with our installation that causes all these problems?
i recently purchased a license of your pluggin to my site in order to manage downloads for a school, i want to have control for all downloads in order to know if the students are getting all the stuff they need to work from home, but i cant’t figure out how to set up de catalog where they can select the files to download. Do you a tutorial from scratch?
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
As usual other plugins, you can install the WPDM PRO too, please install the plugin from Plugins > Add Newupload plugin then upload the zip plugin and install and activate it. Then you find the name called Downloads option in wp-admin menus. You can also use this as other plugins. let me know if you need further assistance.
I have a digital downloads store setup, I am using Download Manager Pro to handle the file purchasing and downloading.
The PayPal and Stripe payment methods are being used.
I have noticed this issue on guest purchases I have not tried purchases by logged in users.
Scenario 1:
A guest user purchases an item using Stripe, after purchase they are taken to the download page to download their product and receive a receipt email from Stripe and an email from my store which I have setup using the email template options, it contains a link to the download page and the information they need to download their product again if they wish.
Scenario 2:
A guest user purchases an item using PayPal, after purchase they are taken to the download page to download their product and receive a receipt from PayPal, there is no email sent by the store telling them how to download the product again if they wish.
If I use PayPal IPN the receipt email from PayPal contains some product information. If I use the new PayPal API method the email from PayPal contains no product information.
In Scenario 2 I expect the store to send an email in the same way as it does for Scenario 1 so that the customer receives an email from the store telling them how to download the product again if they want to.
I totally fail to understand how this functionality is either not implemented or has remained broken for so long.
The URL you sent is a default archive page, which is controlled by your theme and may not show download buttons if you don’t select an archive page template, instead of showing the default archive page it is better to use a short-code. Yes, give me temporary wp-admin login info in a private reply, I shall create a sample archive page for you using https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
Hi I am just following up on this issue. Please advise as soon as possible.
Please note that this issue is not limited just to my site. Just do the following steps on your demo site:
1) Change download limit to 5 downloads for the user role.
2) Go to a download button for a product and click the same download button 5 times in a row, and then click refresh. You will see that you have used up all of your available downloads.
This is clearly a bug that needs to be fixed. Please advise on the status of the fix.
Have you checked this option Downloads > Settings > Basic > Access setting > When the user is not allowed to download > Hide Everything. it is based on the Allow Access option. please check and let me know.
First, due to long delays in getting help, I to avoid the conflict with WPDM blocking one of my theme utilities, had to recode the page to use another utility (present my data with a different look). This took 2 days. Our site was functionally ‘down’ for two weeks before we decided to take this step and could schedule the work.
Now, FYI, in the UI I was previously disabling fonts and CSS, running Bootstrap 4.
I did not test disabling Bootstrap JS because I did not see your message until I finished my recode. I looked immediately before beginning, so it crossed after I was comitted to another strategy.
I’m really disappointed that the #1 plugin of this type is giving such poor service. We’ve invested many days deploying downloads with your plugin so we are captive now.
We’ve had MORE trouble with your plugin than all others combined. Starting with the security hole that let our site get hacked. I understand that sort of thing happens. But we do not believe you should advertise support as a feature of your pro version– it takes too long.
Did anyone ever log in to the site with the credentials I supplied? We use 2FA (everyone does now– you should really supply an email address) and I unlocked it for your support. Seeking support only added weeks to our be offline.
i’d prefer to mark this as “ABANDONED” rather than “RESOLVED”. Nothing was fixed.
Thanks
This reply was modified 5 years, 10 months ago by Isa Alsup.