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Search Results
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In reply to: Problems with apostrophes
Hello cnmesoamerica,
Hope you are well. Your wp-admin credentials are not working. However, For the apostrophe issue with uploading file, can you please check the settings from
Downloads > Settings > General > Upload Settingsas I image attached,
And for loading the category automatically please add the
init=1parameter to your shortcode, Thus I hope it will resolve the issue. please check and let me know.Thank you and regards
Hi,
trying to integrate the wpdm-form-lock to my downloads. But after i filled the form (liveform 4.74) it gets stuck – i see an ajax error with message: “is_file(): File name is longer than the maximum allowed path length on this platform (4096)”.
Please contact me for support.
ThanksIn reply to: Paid but expired
Hello Rudi Samyn,
Hope you are well. And sorry for the inconvenience. Can you please elaborate on the package appears expired and I can’t update/download issue, are you talking about your site
Downloads > All Packagesissue or your order issue here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases from your account. please check and let me know.Thank you and regards
I’m posting this comment to help those who may encounter the same issues I did using WPDM (free or pro) on an OVH mutualized hosting and WP-Rocket as a caching plugin. If it can save someone from wasting hours like I did…
Problem description: when clicking on the “download” button in WPDM documents page, the file download starts but stops and ends in failure.
Cause: the Gzip rules added by WP-Rocket to the htaccess file are incompatible with those of OVH. In some cases, this doesn’t cause any visible problems, but if you install WPDM, downloads don’t work.
Resolution: install the “WP Rocket | Remove GZIP (mod_deflate) rules” plugin proposed by WP-Rocket on this URL : https://docs.wp-rocket.me/article/1790-erreur-blank-response-from-server-ovh-locotranslate page.
They offer this solution for Locotranslate, but it also covers the WP-ROCKET/OVH problem.
Hope that helps !
In reply to: Download Stats not recording all Downloads
Hi Nayeem,
It is working logging in with the clients user but is not working when the client does it. Even if it is there browser what could be preventing it from being recorded?
How does the stats get recorded? What could stop it?
As there are multiple users that are not being recorded what could cause this?
If it was just user it would be OK but as this looks like it is quite a few members and the stats are important to see trends and also to ensure that downloads aren’t abused, it is really important that this is solved. So it would be good to know what external factors could stop the stats from being recorded and if anything can be done about it.
Thanks
In reply to: PDF indexing for Google search
In reply to: Download Stats not recording all Downloads
Hi Nayeem,
Thank you for checking. All downloads require a membership – so anyone who is downloading will need to have logged in.
While when I checked it seemed to work, there does seem to be a problem (as stated in my clients email)
Could you advise how to troubleshoot this further?
In reply to: Download Stats not recording all Downloads
Hello Anna Nguyen,
Hope you are well. Thanks for writing to us. Download Stats is working properly from our testing site. If possible, please, give your temporary wp-admin login details in a private reply to check the issue. And for updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > pluginspanel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, I hope that it will solve your issue.If the problem persists then you can also manually update the plugin by downloading it from your purchase page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Please check and let me know, if you have any queries.
Thank you and regards
Hi,
I have had a message from my client saying not all downloads are being recorded.
Can you please urgently look at this – we identified it firstly with Matthew Haddon but there are definitely others including Lucy Wilcox who dowload lots of files but the website is showing nothing (in fact I would say that if a member is not showing any downloads then this is in correct; everyone of our members have definitely downloaded something), as without accurate stats data I am unable to see trends or abuse of the files which is really important for us.
Also when I tried to update the plugin I received the following error –
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signatureLooking forward to your response
I have a website that was built on WordPress and we used download manager to manage the downloads of documents on the website. But now we migrated our website to another hosting platform, but after this switch we can see all our packages but the documents in the packages are no longer downloadable. We are getting an error “saying file not found”. How can this be resolved as we need those documents
In reply to: Some archive pages broken
Hello Rudi Samyn,
Sorry for the delay. For your issue of no subcategories menu in the sidebar, please adjust the access option from the edit category as I image attached, and for the no downloads issue, please add
init=1in your shortcode parameter,
Thus, I hope all of your issues will be resolved. BTW, I have also adjusted for this from some of your categories and the outreach page. please check and let me know.
Thank you and regards
In reply to: Download Limit Exceeded!
ok thanks
I’m going to do it manually better since I need to reset hundreds of users every day
There is no way to reset bulk downloads from wp-admin/users.php of only selected users
Hi,
we develop our projects under a temporary development URL (http) before they go online under their final domain name. During the development phase, downloads are created via “Select from media library” and work flawlessly. As soon as the project goes online and the live URL is defined for the WordPress and website address (https), everything works fine… except for all previously defined downloads, whose URL still refers to the previously used development URL. Logically, visitors then receive a security warning. In short: the newly defined URL is not taken into account for the created downloads. Am I missing something? What should I do? In the past, it was sufficient to recreate the downloads manually, but a current website in the development stage already has 450 previously created downloads…
Thank you very much for hints!please check now, the download page can be navigated with this https://www.vielleacustica.it/il-mio-account/my-downloads/. I have adjusted by unsetting the menus from your active theme
functions.phpwith the below code,add_filter('wpdm_user_dashboard_menu','wpdm_custom_dashboard_menus',10,1); // $menu_items is an array containing current menu items function wpdm_custom_dashboard_menus($menu_items){ unset($menu_items['']); unset($menu_items['download-history']); //Adding new menu item using callback function return $menu_items; }please check and let me know, if it works for you.
Thank you and regards
This page, https://www.vielleacustica.it/il-mio-account/, I think you are using this shortcode,
[wpdm_user_profile]. Here in downloads section lists all packages downloads which are created by the user. Are you facing with this issue? Please check and let me knowThank you and regards
Topic: Automation-ready WPDM
Hello there.
Business need:
A user in our website fills an evaluation (like a personality test for example) and we produce a PDF with his results. We would like to add the PDF to our website’s downloads and customize access (Custom Access Control) so that only that specific user can access it. This will show the PDF report in this person’s download list (which we call his Locker).
We already create the PDF and send it via email to the user. We can also add it as a website download manually, but now we have tons of users and we need to find a way to upload the PDF and configure the access via some automation. For that we need webhooks or something similar.
Is there a way to do this with current WPDM and/or add-ons?
We use WPFusion in case this can help. They now offer WPDM integration: https://wpfusion.com/documentation/other/download-manager/
Here is the discussion in WPFusion on using WPDM versus other download managers for this feature: https://wpfusion.com/feature-requests/integration-with-wp-download-manager-or-similar/
We also have Uncanny Automator but it only has triggers for WPDM (when someone downloads a file), no actions (add file to user): https://automatorplugin.com/integration/wp-download-manager/
Hello there.
My business scenario is this (I think it is quite common):
A user in our website fills an evaluation (like a personality test for example) and we produce a PDF with his results. We would like to add the PDF to our website’s downloads and customize access (Custom Access Control) so that only that specific user can access it. This will show the PDF report in this person’s download list (which we call his Locker).
We already create the PDF and send it via email to the user. We can also add it as a website download manually, but now we have tons of users and we need to find a way to upload the PDF and configure the access via some automation. For that we need webhooks or something similar.
Is there a way to do this with current WPDM and/or add-ons?
We use WPFusion in case this can help. They now offer WPDM integration: https://wpfusion.com/documentation/other/download-manager/
Here is the discussion in WPFusion on using WPDM versus other download managers for this feature: https://wpfusion.com/feature-requests/integration-with-wp-download-manager-or-similar/
We also have Uncanny Automator but it only has triggers for WPDM (when someone downloads a file), no actions (add file to user): https://automatorplugin.com/integration/wp-download-manager/
This shortcode
[wpdm_user_profile]downloads section lists all packages downloads which are created by the user. It means lists all packages by an author. And if you are trying to get a page dedicated to the user with the list of all the downloads that have been assigned to him, you can do with Advanced Access Control addon and this shortcodehttps://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_dashboard-user-dashboard-short-code/
Thus you will get this section from User Dashboard, https://try.wpdownloadmanager.com/user-dashboard/?udb_page=my-downloads
please check and let me know
Thank you and regards
On the single download page it works but on the general page my account doesn’t check “No downloads found!”, what I’m trying to get is a page dedicated to the user with the list of all the downloads that have been assigned to him and consequently the possibility of downloading them.
Hi,
In the user dashboard there is a “Download History” section, but no “Upload History” or “My Uploads” section. Please could you add this to the plugin? A user should have a way to see all the files he has added/uploaded to the site.
Greetings, I cannot find any setting where I can designate my custom templates to be the “default” used whenever I upload a new downloadable asset.
I have several users who frequently upload new things my site visitors can download, but getting them to remember to go into that asset and scroll all the way to the bottom to choose our custom Page and Link templates is frustrating, it should be simple to create a setting that uses our custom templates as the default, and then we can scroll and choose a different template IF the asset needs it (they don’t, we prefer our custom templates for ALL downloads).
Please consider adding a Setting to select the default templates in an upcoming (soon hopefully!) update, thank you.
Topic: Some archive pages broken
I have 5 archive pages displaying downloadpackages from one particular category. All pages have similar code which hasn’t been changed:
[wpdm_archive category = "wetenschap" button_style="primary" template = "5c9d1f2a22515" order_by="title" order="ASC" items_per_page=12 cols=3 colspad=2 colsphone=1]After recent updates, some pages are still looking OK, others don’t. One page shows no subcategories menu and no downloads (although the downloads and subcategories still exist). Another page does show the subcategories menu but only a few subcategories are displayed.
I have tested the pages also with the ‘link-template-default-ext’-template, but the results are the same.
Hope to hear from you.
You may try the Duplicate option from the
Downloads > All Packagessection as I image attached,
please check and let me know, if it helps you.
Thank you and regards
WEll no that’s a bad thing, as that means in the main Downloads page that is for everyone to view Newsletters, those assigned to Health ad Safety are only viewable buy one person.
But I think I may know the answer.
Packages – when you upload multiple files to Packages, does the user see that Package as a list of downloads to view?If yes, in theory that can be called Wallmart – Deliveries.
Am I right?
