Hello,
Some internal functions create __ prefix in urls, which may cause issue.
For example, the wpdm plugin uses certain functions.
Check out this topic to see how the function is causing issues with different functionality.
Unfortunately, almost all of our addons are using __ prefix like this.
Thanks
Hello,
Please update your WPDM – Advanced Access Control add-on to the latest version which is right now 3.2.3 or you can download it from here which should resolve your issue.
However, in order to fix the PDF Viewer issue please follow this setting.
If still, the problem exists then please share the PDF viewer related page/package URL.
Thanks.
Hi there,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well.
Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello @supportagiledigest-com,
Greetings for the day!
Hope you are well. And sorry for the inconvenience.
We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello,
Hope you are well. And sorry for the inconvenience.
We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello @keneastwood,
Hope you are well. And sorry for the inconvenience.
First of all please make sure that the WPDM and WPDM Directory Add-on both are in the latest version.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello ,
Sorry to hear about the issue.
You can change wpdm styles from Downloads > Settings > User Interface option.
You can also test our free addon wpdm page template. Using that you will be able to select page templates from theme for wpdm packages.
If you think the issue still persists, please share the related page/file/package URL with us with more details.
please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hi Nayeem,
Thanks for your response.
I tried this, but that didn’t work. Maybe I need to do something else? Otherwise I have to make a CSV by hand and it would still be faster to just click on the featured image in WordPress. This is what I did:
1. I downloaded the current packages (each image = 1 file) as CSV file.
2. I added a column named preview and copied the URL to the image in this cell for every image
3. Uploaded the CSV back to WPDM, but nothing changed.
Is there a fast way to do this? Without hours of work for either creating a CSV row for each and every image?
Kind regards,
Joep
Hello @m-corsi,
Greetings for the day!
According to the latest update 6.0.9 of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Regards
Hi,
I have checked from General settings that your WordPress address (URL) Site address (URL) are not same, so sometimes causing page redirecting issue. can you please check it and if possible make them same
Thank you and regards
Hello @diadoraz10,
Sorry to hear about the issue.
Please also update all related addons of WPDM if you are using.
If the problem still occurs, Could you please share the related page/file/package URL with us?
Please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello @agisinc,
Greetings for the.
We have released the latest version 6.0.9 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with test user login credentials as well in a private reply for checking.
Also, please share the related page/file/package URL with us where the issue exists.
However, please keep empty the Allow Acess section if you use the Select Members section.
Regards
Hello @twomuch,
Sorry for this inconvenience.
Initially it sounds like the URL found via WPPM stripe Webhook Endpoints you’ve added to Stripe via https://dashboard.stripe.com/account/webhooks may possibly not match this screen from your Stripe settings exactly.
Also Deleting and re-adding the webhook secret key may work.
So in this case, I would suggest you to recheck and re-adding the settings for both stripe and WPPM to fix the issue.
Thanks
Hi,
Download URLs like .../?wpdmdl=3221 are not usually crawlable and noindex, nofollow is only set for download contents. For now, no settings option is available for that. However, we shall add an option to control this feature in the next update.
Hello @kylie-messierstemconnector-com,
Greetings for the day!
According to the latest update of WPDM PRO, you also need to update the other add-ons specially WPDM - Form Lock as well. Please update WPDM - Form Lock, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Regards
Hello @noomia,
Hope you are well. If you have already created a package. Then you will also be able to upload/attach files for that package. If you have kept just the file name you should keep the files in wp-content/uploads/download-manager-files dir too. And for local files, you will not be able to attach files from the local PC drive directly.
After applying the previous codes, The JSON response looks like the following example:
{
"id": 6488,
"title": "The Alchemist",
"slug": "the-alchemist",
"description": "The Alchemist follows the journey of an Andalusian shepherd boy named Santiago.",
"excerpt": "The Alchemist is a novel by Brazilian author Paulo Coelho.",
"author": 1,
"status": "publish",
"parent": 0,
"tags": [
"novel",
"paulo-coelho"
],
"categories": [
16
],
"thumbnail": "https://example.com/wp-content/uploads/2019/01/the-alchemist.jpg",
"additional_previews": [
"https://example.com/wp-content/uploads/2019/03/the-alchemist-cover.jpg",
"https://example.com/wp-content/uploads/2019/03/the-alchemist-map.jpg"
],
"version": "3.0.0",
"link_label": "Download",
"quota": 0,
"download_limit_per_user": "100",
"view_count": 80,
"download_count": 14,
"package_size": "811.84 KB",
"access": [
"guest",
"subscriber",
"administrator"
],
"user_access": [
"admin"
],
"individual_file_download": "1",
"cache_zip": "-1",
"template": "link-template-calltoaction1",
"page_template": "page-template-1col-flat",
"files": {
"1": "The Alchemist.pdf"
},
"fileinfo": {
"1": {
"title": "The Alchemist",
"password": "",
"license_price": {
"statdard": "",
"extended": "",
"unlimited": ""
},
"price": ""
}
},
"package_dir": "",
"publish_date": "2019-04-01 12:00 am",
"expire_date": "2019-08-31 12:00 am",
"terms_lock": "1",
"terms_title": "Agree to terms",
"terms_conditions": "You can't redistribute without prior authorization.",
"terms_check_label": "Checkbox Label",
"password_lock": "1",
"password": "[123][456]",
"password_usage_limit": "2",
"linkedin_lock": "1",
"linkedin_message": "LinkedIn Share Lock message",
"linkedin_url": "https://www.wpdownloadmanager.com/",
"tweet_lock": "1",
"tweet_message": "Custom tweet message",
"twitterfollow_lock": "1",
"twitter_handle": "Shahriar",
"facebooklike_lock": "1",
"facebook_like": "",
"email_lock": "1",
"email_lock_title": "Subscribe To Download",
"email_lock_msg": "",
"email_lock_idl": "0",
"icon": "https://example.com/wp-content/plugins/download-manager/assets/file-type-icons/arrow.png",
"base_price": "12.00",
"sales_price": "10.00",
"sales_price_expire": "2019-08-31 12:00 am",
"pay_as_you_want": "0",
"license": {
"statdard": {
"active": "1"
},
"extended": {
"price": "22",
"active": "1"
},
"unlimited": {
"price": "32",
"active": "1"
}
},
"discount": {
"subscriber": "10",
"contributor": "20",
"author": "30",
"editor": "40",
"administrator": "50"
},
"enable_license": "1",
"enable_license_key": "1",
"free_downloads": [
"/Applications/XAMPP/wpdm/wp-content/uploads/2019/04/The-Alchemist-free-sample.pdf"
],
"meta_input":{
"meta_key" : "Hello"
}
}
Thank you and regards
Hi @alistairgd,
Good day to you.
Please remove the sidebar from Appearance> Widgets or you can change the page template layout by using the below add-on.
You can follow this as a reference.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Looking forward to hearing from you!
Hi @sterling,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.9 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello,
Thank you for contacting the support forum.
Are you using the WPDM Directory add-on and [wpdm_archive_filter items_per_page="10" template="default" cols=1] shortocde?
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Regards
Hello,
Would you be willing to look into a conflict between your plugin and Ultimate Member plugin ?
when both are installed on the same wp, the ‘forgotten password’ > ‘password reset’ link doesn’t work.
It is because of the ‘key’ param in the url.
The problem is fixed by renaming the parameter in two files \plugins\download-manager\src\User\Login.php Line 226 from
$reseturl = add_query_arg(array('action' ► 'rp', 'key' ► $key, 'login' ► $user_login), wpdm_login_url());
To
$reseturl = add_query_arg(array('action' ► 'rp', 'wpdm-key' ► $key, 'login' ► $user_login), wpdm_login_url());
and the file download-manager\src\User\views\reset-password-form.php Line 15 from
$user = check_password_reset_key(__::query_var('key'), $login);
To
$user = check_password_reset_key(__::query_var('wpdm-key'), $login);
I know it’s not really a bug on your side, but it would be really kind if you could add this small change 🙏
Thanks
Regards