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Tahasin

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Viewing 25 posts - 851 through 875 (of 2,948 total)
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Apr 26, 2025 at 4:01 pm in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205722

Tahasin
Moderator
This reply has been marked as private.
Apr 26, 2025 at 9:57 am in reply to: Cancelling Order #205718

Tahasin
Moderator

Hello,

I hope this message finds you well and thanks for reaching out.

Kindly share the related URL and temporary login credentials in a private reply so we can thoroughly investigate the issue.
Additionally, please let us know which version of Download Manager you are currently using.

Regards

Apr 26, 2025 at 8:59 am in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205716

Tahasin
Moderator

Are you still there? I just wanted to ask if you had a chance to review my previous reply.

Apr 26, 2025 at 8:57 am in reply to: 6.7.4 breaks file attachments – roll back to 6.7.3? #205715

Tahasin
Moderator

We will be releasing a new update later today. I appreciate your patience.

Apr 26, 2025 at 7:24 am in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205713

Tahasin
Moderator

Please share the screen record

Apr 26, 2025 at 6:17 am in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205709

Tahasin
Moderator

Hello, @carlos

Please open a new ticket describing the issue, we will assist you there.

Thanks for your understanding.

Regards

Apr 26, 2025 at 6:16 am in reply to: File not attached to package after drag & drop upload in edit mode #205708

Tahasin
Moderator

You will receive an update here

Apr 25, 2025 at 4:36 pm in reply to: Order renewed successfully but listed as expired #205695

Tahasin
Moderator

The license is active now, please check.

Apr 25, 2025 at 4:21 pm in reply to: File not attached to package after drag & drop upload in edit mode #205694

Tahasin
Moderator
This reply has been marked as private.
Apr 25, 2025 at 4:06 pm in reply to: 6.7.4 breaks file attachments – roll back to 6.7.3? #205693

Tahasin
Moderator

Hello,

I hope this message finds you well and sorry for the inconvenience.

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file. This should fix the issue.
Please check and let me know.

Regards

Apr 25, 2025 at 4:01 pm in reply to: Export dati in csv #205692

Tahasin
Moderator
This reply has been marked as private.
Apr 25, 2025 at 3:48 pm in reply to: File not attached to package after drag & drop upload in edit mode #205689

Tahasin
Moderator

If it is really related to the new update issue then it will be fixed using this code add_filter("wpdm_is_valid_mime_type", '__return_true'); in function.php file.

If the code is not working for you then we have to check it from your end.

Thanks for your understanding.

Apr 25, 2025 at 3:45 pm in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205688

Tahasin
Moderator

Kindly give it another try—renewal should be working now.

Apr 25, 2025 at 3:01 pm in reply to: Export dati in csv #205683

Tahasin
Moderator

Currently, this feature is not available. However, you can easily export user data using any user export plugin.

Apr 25, 2025 at 2:31 pm in reply to: Export dati in csv #205677

Tahasin
Moderator

Are you referring to export the users information(registered information)? Like username, email,phone , zip code etc…

Apr 25, 2025 at 2:26 pm in reply to: Export dati in csv #205675

Tahasin
Moderator

Hello,

Yes, you can download the data of Download History as a csv. You can also filter it for individual users and download the filtered data as well.

Please check the screenshot.

Regards

Apr 25, 2025 at 1:39 pm in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205673

Tahasin
Moderator
This reply has been marked as private.
Apr 25, 2025 at 1:34 pm in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205672

Tahasin
Moderator

I’ve already forwarded the issue to the appropriate team. I’ll keep you informed here as soon as there are any updates.

Thanks for staying tuned.

Apr 25, 2025 at 12:51 pm in reply to: File not attached to package after drag & drop upload in edit mode #205670

Tahasin
Moderator

When you upload a file using ‘Drop Files Here / Insert URL‘ and then click the Update button, the files disappear — is that correct?

Kindly share the wp-login credentials in a private reply to check the issue thoroughly.

Regards

Apr 25, 2025 at 12:44 pm in reply to: Enable Password Lock #205669

Tahasin
Moderator
This reply has been marked as private.
Apr 25, 2025 at 12:40 pm in reply to: Issue with Auto-Renewal via 2Checkout – Urgent Action Needed #205668

Tahasin
Moderator

Hello,

I hope this message finds you well. I’m truly sorry for the inconvenience this may have caused.

Please rest assured that we’re actively looking into the issue and working to resolve it as quickly as possible. I’ll keep you updated here.
Thank you so much for your patience and understanding.

Regards

Apr 25, 2025 at 7:53 am in reply to: File not attached to package after drag & drop upload in edit mode #205652

Tahasin
Moderator
This reply has been marked as private.
Apr 25, 2025 at 7:51 am in reply to: Order renewed successfully but listed as expired #205651

Tahasin
Moderator

Hello @Rudi,

We are truly sorry for the inconvenience and frustration this issue has caused you. Please accept our sincerest apologies.

I’ve already forwarded the matter to the appropriate team, and they are working on resolving it as quickly as possible.

Thank you so much for your patience and understanding.

Regards

Apr 24, 2025 at 4:13 pm in reply to: Enable Password Lock #205639

Tahasin
Moderator

Hello,

Thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Regards

Apr 24, 2025 at 4:12 pm in reply to: Immagine dopo il login #205638

Tahasin
Moderator

For now, the shortcode is the best option available.

Viewing 25 posts - 851 through 875 (of 2,948 total)
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