Forum Replies Created
Hi Tahasin,
We did it before our previous reply but the same version 2.0.1 is installed. Same error showing. What else should we do?
Please, spend some time helping us to isolate why is now running in our test site and not in the live environment.
We are aware of the tutorial. We followed it step by step.
Hi again Tahasin,
We are using the exact credentials and folder. This have been tested several times. This is the same problem why we opened this thread.
Can you provide instructions to update to the latest version of WPDM OneDrive add-on?
From the plugin, it displays we already have installed version 2.0.1
You have applied a modification that we need to replicate in our live site.
Hi there!
Please be more specific. It should be something else. We tried to replicate it in our Live env by updating the plugin to the latest version an it is still displaying “OneDrive is not connected.” error.
Can you provide instructions to update to the latest version of WPDM OneDrive add-on?
From the plugin, it displays we already have installed version 2.0.1
Regards
Hi there Tahasin,
How are you?
Apologies for the delay. We have been able to test in the demo site. After disabling all plugins.
What have you specifically modified? we have to replicate it in the production environment. And check if that still works after re-enabling all disabled plugins.
What version of the plugin should we use? You have published new releases after this conversation.
Regards.
Hi there!
We granted you with admin privileges. Please, go ahead and try whatever necessary to find the bug. It will be quicker and reduce the back and forth I think.
Please, help us here. This is urgent.
Hi there!
May you please provide a link in order to check it?
What should be the issue? after disabling all the plugins, it should work but it does not. Please, help! We need to make it work.
We are not using any special hosting provider. This host in a VPS like any other site we operate.
Hi there!
Download works only if you are logged with the same user that uploads the file.
If you log with a different one (what’s intended) it does not work. It always shows the “OneDrive not connected” error.
We still need assistance. We do not understand the reason of the issue. Everything follows the official integration guide.
Hi there!
Yes, they are! Indeed, I reconnected everything. Please check again.
https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/post.php?post=1271&action=edit
Or connect another OneDrive account and try yourself with a dummy file.
Regards,
We did. It does not work. Even connected, when we try to download we get “OneDrive is not connected” error.
This is what we are trying to explain since the very beginning.
We would need your assistance to review why this happens and solve it.
Hi there!
Again, it appears as connected for us. See the screenshot attached:
What else can we do?
Thanks.
Exact same error again: “OneDrive is not connected”, when it is, indeed.
Have you applied any modifications?
Please help!
When I visit that URL. It says it is connected. I guess, that is the cause of the issue.
The reason why we contacted you. Somehow it is not saving the onedrive connection to the folder for everyone.
We see the exact same error.
We are testing with this one: https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/post.php?post=1271&action=edit