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Shahriar

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Viewing 25 posts - 2,401 through 2,425 (of 12,513 total)
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May 28, 2019 at 5:36 pm in reply to: download error #97380

Shahriar
Moderator

Please check the “Allow Access” option in package settings. Maybe it is empty or current user doesn’t have access to the package.

May 28, 2019 at 5:34 pm in reply to: Image file generated icons being set to 3×64 pixels #97379

Shahriar
Moderator

You can set the sizes at line 270 in /download-manager/libs/class.FileList.php file.

https://www.evernote.com/l/AUch4ePAroBFLJ7vWTu95X7Oy0hNcdI_yXMB/image.png

Which browser are you using there? Or is it a desktop email client?

May 28, 2019 at 5:27 pm in reply to: Category page retricted access #97378

Shahriar
Moderator

You have to utilize the wpdm_user_has_access function in taxonomy-wpdmcategory.php template hide restricted packages. Add the following code inside the loop. Make sure to get the package id first.

if ( ! wpdm_user_has_access( $package_id ) ) continue;
May 28, 2019 at 4:53 pm in reply to: WPDM Accordion not working on mobile #97377

Shahriar
Moderator

Sorry for the delayed reply. I couldn’t find which script is deactivating the clicks. Maybe theme support could have a better answer about this.

May 28, 2019 at 4:50 pm in reply to: pdf thumb shows 404 placeholder #97376

Shahriar
Moderator

Provided user doesn’t have the plugin editor access, so couldn’t debug the 404 issue on the code level. But the discolor issue is the limitation of the PHP Imagick library. We are considering some other options for this feature. So, for now, it is better to use the featured image instead of generating PDF thumbs.

May 26, 2019 at 12:17 pm in reply to: Problems when update archive page #97344

Shahriar
Moderator

Now all zip files will be stored in cache dir which you can clear periodically from Downloads Settings Privacy tab. If you don’t want to store zip file it is better to disable the package download button and use only single file download links. Because creating a zip file takes a fair amount of server resource and as you are not storing those created zip the process has to be done again the next time someone else downloads the file.

So, either deactivate whole package download link or keep those zipped files to get optimized performance.

May 26, 2019 at 11:43 am in reply to: WPDM Directory Add-on #97343

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

May 26, 2019 at 11:42 am in reply to: jQuery is not defined #97342

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. There is no such error on my setup.

May 26, 2019 at 11:35 am in reply to: Domain license key change #97341

Shahriar
Moderator

Hi Tarkan, Unlocked your key too.

May 26, 2019 at 11:31 am in reply to: Image file generated icons being set to 3×64 pixels #97340

Shahriar
Moderator

I have added a patch to fix the thumb size. We will add on our side too for the next update. So, updating plugin won’t bring back the issue.

The login issue may be coming from our side. The current login API is striping some characters from the password. We will fix this issue soon.

For now, Please try using a password with alphanumeric characters only, like IsQSMn7r45x1mn7rV for your WPDM account.

Or you can just download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

May 25, 2019 at 7:34 pm in reply to: WPDM Pro Frontend & Spacious Theme CSS(?) Issue #97331

Shahriar
Moderator

The download button refresh issue most probably coming from a redirect issue applied by another plugin. Can I deactivate other plugins to debug the issue? Or do you have a staging site where I can run the test?

May 24, 2019 at 6:55 pm in reply to: Upload Not Completing – FIle Type Restrictions? #97321

Shahriar
Moderator

Do you have an online setup where I can check this issue? Please send temporary wp-admin login info in private reply in that case.

May 24, 2019 at 6:38 pm in reply to: Colour scheme #97319

Shahriar
Moderator

Maybe your theme CSS in interfering here. Please send temporary wp-admin login info in private reply to check the issue.

May 24, 2019 at 6:37 pm in reply to: WPDM – Form Lock – #locked after email #97318

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. As a Pro user, you can post in our Pro forum here https://www.wpdownloadmanager.com/support/forum/download-manager-pro/ for faster response.

May 24, 2019 at 6:36 pm in reply to: Upload field disappeared #97317

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. You can also try deactivating other plugins to find out if this is related to any plugin conflict.

May 24, 2019 at 6:34 pm in reply to: Download HTML file #97316

Shahriar
Moderator

Just checked your download page https://asime.es/recursos/calendario-laboral/ Works fine now.

May 24, 2019 at 6:31 pm in reply to: Thank You Page #97315

Shahriar
Moderator

Yes, it is possible using the Lazy DOwnload add-on https://www.wpdownloadmanager.com/download/lazy-download-add-on/

May 24, 2019 at 6:29 pm in reply to: No Download Info/stats showing #97314

Shahriar
Moderator

You can view the download stats in Downloads History page. In pro version the stats are more details and accessible from Downloads Stats page.

May 24, 2019 at 6:27 pm in reply to: Restrict ALL downloads to logged in users #97313

Shahriar
Moderator

You can use the Default Values add-on to set default permission for all files. If you use this add-on you don’t have to set permission per pacakge. Please check addon details here https://www.wpdownloadmanager.com/download/wpdm-default-values/

May 24, 2019 at 6:25 pm in reply to: Able to download some files #97312

Shahriar
Moderator

Pro version supports multiple files per package. And if a user wants she can download the whole package as a zip file. The compression process is automatic. You don’t have to compress all files manually.

May 24, 2019 at 6:08 pm in reply to: tree view [icon and font] #97310

Shahriar
Moderator

It is possible to increase the font size using CSS. Add the following code in your Customize Additional CSS option.

UL.jqueryFileTree{
font-size: 15px;
}
.jqueryFileTree LI.directory{
height: 30px;
}
May 24, 2019 at 6:01 pm in reply to: Short Code #97307

Shahriar
Moderator

Maybe there are too many columns on the page. That’s why the shortcode is hidden. You can hide some columns. Or just use the TinyMCE button add-on ( https://www.wpdownloadmanager.com/download/advanced-tinymce-button/ ). Using this addon you can insert shortcode easily.

May 24, 2019 at 5:42 pm in reply to: Redirect Not Working #97306

Shahriar
Moderator

Hi,

The dashboard shortcode doesn’t have a redirect option. It is available in the login shortcode https://www.wpdownloadmanager.com/doc/short-codes/wpdm_login_form-user-login-form-short-code/

Thanks.

May 24, 2019 at 5:38 pm in reply to: WPDM Directory Add-on #97304

Shahriar
Moderator

There are multiple instances of Bootstrap CSS on your site. Try deactivating WPDM Bootstrap CSS from Settings User Interface tab. That should solve the issue. The download works fine for me. Please let me know if there is any other issue.

May 24, 2019 at 5:34 pm in reply to: Domain license key change #97303

Shahriar
Moderator

Hi,

Unlocked your key from localhost.

Thanks.

Viewing 25 posts - 2,401 through 2,425 (of 12,513 total)
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