Shahriar

Forum Replies Created

Viewing 25 posts - 1,226 through 1,250 (of 12,513 total)

Shahriar
Moderator

Hi,

Advanced Access Control add-on is required to set member-based advanced. Please check add-on details here https://www.wpdownloadmanager.com/download/advanced-access-control/

I need the full error log to provide you more info on why 500 errors are happening.

Thanks.

in reply to: probelem with custom taxonomy #112762

Shahriar
Moderator

Taxonomies have already been implemented. You have to implement the template tags to show this taxonomy info in the download page.

To add new custom template tag you have to use wdm_before_fetch_template filter. Please keep in mind this kind of customization required coding knowledge. Check the related documentation here https://www.wpdownloadmanager.com/doc/filter-reference/wdm_before_fetch_template/


Shahriar
Moderator

The updated version will be released within this week.

in reply to: Guest Checkout Keeps asking for Name & Email #112759

Shahriar
Moderator

Looks like the issue is coming from your theme. Why are you using a widget area to show page content? This seems like a rather unusual way to handle page content.

As the cart page already had the [wpdmpp_cart] shortcode and another [wpdmpp_cart] is coming from the widget area “Cart” there was 2 instances of Cart. That’s what created the issue reported issue.

I have removed the cart shortcode from page content as it looks like the page only displays the content from widget area. This removed one cart instance and fixed the issue.

in reply to: Dropbox Explorer Button not showing #112756

Shahriar
Moderator

App Secret & Access Token are missing in your “Dropbox API Credentials” option. Please save these options to fix the issue.

in reply to: 404 Error #112694

Shahriar
Moderator

Please send temporary wp-admin login info in private reply if still having an issue.

in reply to: Download Button will not resize. #112693

Shahriar
Moderator

Hi,
We are adding a patch in next release to fix the issue.
For now, you can remove the following CSS from /download-manager/assets/css/front.css file. You will find it at the bottom of the file.

.w3eden .link-template-default.thumbnail .wpdm-download-link.btn{
    padding: 0 20px !important;
    line-height: 48px !important;
    font-size: 12pt;
    margin: 0;
}

Best regards.

in reply to: Trash Icon hidden #112692

Shahriar
Moderator

Please try deactivating your other plugins one by one to find out which one is creating the issue. This could also come from your theme. So, try switching theme temporarily.

If you want me to check the issue, send temporary wp-admin login info in private reply.

Thanks.

in reply to: Login Hangs #112691

Shahriar
Moderator

Hi Barry & Tobias,

Please send temporary wp-admin login info in private reply to check the issue. If anyone else facing this issue please create a separate ticket or just keep an eye on this ticket.

Thanks.

in reply to: Login hanging #112690

Shahriar
Moderator

I was able to login successfully using the credentials provided above. Do you have any specific user credentials that encounter this issue repeatedly?

in reply to: Alphabetically sorting #112689

Shahriar
Moderator

Hi CM,

Mike is right. Please try the following shortcode. You have to use order="asc" to sort A -> Z

[wpdm_category id="policies," cols="1" item_per_page=30 template="5d8370ae042b1" order_by="title" order="asc"]

Mike, Thanks for your input 🙂

Best regards.

in reply to: Dropbox Explorer Button not showing #112688

Shahriar
Moderator

Maybe the user you are trying with doesn’t have the required capabilities. Dropbox add-on requires manage_options capability (administrator role ). Please send temporary wp-admin login info in private reply if that’s not the issue on your case.

in reply to: 500mb files download very slowly #112687

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

in reply to: Product Registration #112686

Shahriar
Moderator

Please send temporary wp-admin login info and your license key in private reply to check the issue.


Shahriar
Moderator

Hi, Internal hyperlinks are flattened during stamping. It is the limitation of the fpdf library. For now, there is no other solution for this. But if something better available we will update the add-on. -Thanks.

in reply to: Expand the amount of character for description field #112683

Shahriar
Moderator

Clone the link template you are using there. The find the [excerpt_80] tag in the new template and use a greater number instead of 80. For the number in this tag defines the number of character should be displayed by the tag.

After saving the custom template use it in your shortcode to shows full description.


Shahriar
Moderator

Hi,

Please use the /download-manager/languages/download-manager-it_IT.po file to create Italian translation. You use PoEdit ( https://poedit.net/ ) to create the translation.

If you want you can create a brand new translation file from /download-manager/languages/download-manager.pot. Let me know if you need further assistance.

Thanks.

in reply to: WDPM – OneDrive #112681

Shahriar
Moderator

Please follow the instructions in the product page to set up the add-on. Let me know if you encounter any issue.


Shahriar
Moderator

Hi,

Looks like the single file download option doesn’t provide any info to the user when a password is wrong. But the main download button is working. We will fix the single button issue in the next update.

Thanks.

in reply to: Transfer License to new Domain #112679

Shahriar
Moderator

Hi,

Unlocked your key from dev domain.

If you want to move the key again, You can unlock key from your Purchases > Order Details page by clicking the “Generate Key” button.

Thanks.


Shahriar
Moderator

Please use the /languages/download-manager.pot file to create a translation file. You use PoEdit ( https://poedit.net/ ) to create the translation.

in reply to: file-not-found.txt #112677

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

in reply to: Download Archive page search function not work #112676

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the search issue.

We have made some UI changes in the dashboard. Please click the “Order Details” button to go to the download page. Then click the download button to download your items.

in reply to: License are valid and active but unable to update #112675

Shahriar
Moderator

Hi,

If you are changing the domain, unlock the key from the old domain. You can do that from your Purchases page by clicking the “Generate Key” button. Or just send me the order id. I will unlock the key for you.

If you are getting the error without moving the license to another domain then install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Viewing 25 posts - 1,226 through 1,250 (of 12,513 total)