Shahriar

Hi,

Advanced Access Control add-on is required to set member-based advanced. Please check add-on details here https://www.wpdownloadmanager.com/download/advanced-access-control/

I need the full error log to provide you more info on why 500 errors are happening.

Thanks.

Taxonomies have already been implemented. You have to implement the template tags to show this taxonomy info in the download page.

To add new custom template tag you have to use wdm_before_fetch_template filter. Please keep in mind this kind of customization required coding knowledge. Check the related documentation here https://www.wpdownloadmanager.com/doc/filter-reference/wdm_before_fetch_template/

The updated version will be released within this week.

Looks like the issue is coming from your theme. Why are you using a widget area to show page content? This seems like a rather unusual way to handle page content.

As the cart page already had the [wpdmpp_cart] shortcode and another [wpdmpp_cart] is coming from the widget area “Cart” there was 2 instances of Cart. That’s what created the issue reported issue.

I have removed the cart shortcode from page content as it looks like the page only displays the content from widget area. This removed one cart instance and fixed the issue.

App Secret & Access Token are missing in your “Dropbox API Credentials” option. Please save these options to fix the issue.

Please check this doc https://www.wpdownloadmanager.com/doc/using-premium-package/setting-up-paypal-smart-button-for-premium-packages-digital-ecommerce-plugin/ and make sure you have done everything properly.

Please send temporary wp-admin login info in private reply if still having an issue.

Hi,
We are adding a patch in next release to fix the issue.
For now, you can remove the following CSS from /download-manager/assets/css/front.css file. You will find it at the bottom of the file.

.w3eden .link-template-default.thumbnail .wpdm-download-link.btn{
    padding: 0 20px !important;
    line-height: 48px !important;
    font-size: 12pt;
    margin: 0;
}

Best regards.

Please try deactivating your other plugins one by one to find out which one is creating the issue. This could also come from your theme. So, try switching theme temporarily.

If you want me to check the issue, send temporary wp-admin login info in private reply.

Thanks.

Hi Barry & Tobias,

Please send temporary wp-admin login info in private reply to check the issue. If anyone else facing this issue please create a separate ticket or just keep an eye on this ticket.

Thanks.

I was able to login successfully using the credentials provided above. Do you have any specific user credentials that encounter this issue repeatedly?

Hi CM,

Mike is right. Please try the following shortcode. You have to use order="asc" to sort A -> Z

[wpdm_category id="policies," cols="1" item_per_page=30 template="5d8370ae042b1" order_by="title" order="asc"]

Mike, Thanks for your input 🙂

Best regards.

Maybe the user you are trying with doesn’t have the required capabilities. Dropbox add-on requires manage_options capability (administrator role ). Please send temporary wp-admin login info in private reply if that’s not the issue on your case.

Please send temporary wp-admin login info in private reply to check the issue.

Please send temporary wp-admin login info and your license key in private reply to check the issue.

Hi, Internal hyperlinks are flattened during stamping. It is the limitation of the fpdf library. For now, there is no other solution for this. But if something better available we will update the add-on. -Thanks.

Clone the link template you are using there. The find the [excerpt_80] tag in the new template and use a greater number instead of 80. For the number in this tag defines the number of character should be displayed by the tag.

After saving the custom template use it in your shortcode to shows full description.

Hi,

Please use the /download-manager/languages/download-manager-it_IT.po file to create Italian translation. You use PoEdit ( https://poedit.net/ ) to create the translation.

If you want you can create a brand new translation file from /download-manager/languages/download-manager.pot. Let me know if you need further assistance.

Thanks.

Please follow the instructions in the product page to set up the add-on. Let me know if you encounter any issue.

Hi,

Looks like the single file download option doesn’t provide any info to the user when a password is wrong. But the main download button is working. We will fix the single button issue in the next update.

Thanks.

Hi,

Unlocked your key from dev domain.

If you want to move the key again, You can unlock key from your Purchases > Order Details page by clicking the “Generate Key” button.

Thanks.

Please use the /languages/download-manager.pot file to create a translation file. You use PoEdit ( https://poedit.net/ ) to create the translation.

Please send temporary wp-admin login info in private reply to check the issue.

Please send temporary wp-admin login info in private reply to check the search issue.

We have made some UI changes in the dashboard. Please click the “Order Details” button to go to the download page. Then click the download button to download your items.

Hi,

If you are changing the domain, unlock the key from the old domain. You can do that from your Purchases page by clicking the “Generate Key” button. Or just send me the order id. I will unlock the key for you.

If you are getting the error without moving the license to another domain then install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.