Shahriar

You are using the free version of Download Manager there. Please install the Pro version. You can download it here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

I deactivated and deleted the free version. Tried to install Pro but couldn’t install due to upload file size. Let me know if the issue persists with Pro version too. Also, is it okay if I deactivate other plugins during testing?

Please send temporary wp-admin login info in private reply. I will check other issues too that you reported in 2 other separate topics.

Please update PHP version on your dev site. You have 5.3 there now but WPDM requires at least 5.4

Please send temporary wp-admin info in private reply if WPDM not working in dev site after updating PHP.

There are 2 options.

1 ) You can create a template file /single-wpdmpro.php and place it in theme dir. This template file will override the page template from package settings and will show contents as you design them on the template. Requires PHP knowledge.

2 ) Another option is using Default Values add-on. It sets default values for new packages and you can bulk update old package settings.

Unlocked the key. Thanks.

Download Manager shows all packages to all visitors by default. When you assign a role to a package only the users with the role can download but others can still view the package info. But they can’t download the package.

If you want you can hide the package when a user doesn’t have access to it. Just set ‘Hide Everything’ as ‘When user is not allowed to download:’ option in Downloads Settings Basic Access Settings.

Please send temporary wp-admin login info in private reply to check the issue. Maybe some plugin files are missing or there is a JS conflict.

Please check the Allow Access option in package settings. Maybe Administrator role doesn’t have access to the package.

This shortcode won’t work with the download-tags. This is for generic tags only. A custom shortcode is required for that.

Please send the login url.

Sorry, it is not possible. jQuery file tree doesn’t have this option yet.

Maybe user doesn’t have the necessary permission to post from frontend or trying to edit someone else’s package. You can re-check the following option,

https://www.evernote.com/l/AUcG7PSxP8VLBa6J8KrhKryO6xFyls6rjEQB/image.png

Send login info in private reply if the option is okay but still having the issue.

Please send temporary wp-admin login info in private reply to check the issue.

Current tag we used with Download Manager pacakges are the generic one which is shared with WP posts or any other custom posts that add tag support.

If you want you can add a custom tag with packages. That would work like the download categories which is a custom taxonomy. Add the following code to your theme’s functions.php file to add the custom tag taxonomy. There is only one difference between this custom and the download category. This one is not hierarchical like categories.

add_action( 'init', 'wpdm_create_download_tag_taxonomy', 0 );

function wpdm_create_download_tag_taxonomy() {

    $labels = array(
        'name'                       ► _x( 'Download Tags', 'taxonomy general name', 'download-manager' ),
        'singular_name'              ► _x( 'Download Tag', 'taxonomy singular name', 'download-manager' ),
        'search_items'               ► __( 'Search Download Tags', 'download-manager' ),
        'popular_items'              ► __( 'Popular Download Tags', 'download-manager' ),
        'all_items'                  ► __( 'All Download Tags', 'download-manager' ),
        'parent_item'                ► null,
        'parent_item_colon'          ► null,
        'edit_item'                  ► __( 'Edit Download Tag', 'download-manager' ),
        'update_item'                ► __( 'Update Download Tag', 'download-manager' ),
        'add_new_item'               ► __( 'Add New Download Tag', 'download-manager' ),
        'new_item_name'              ► __( 'New Download Tag Name', 'download-manager' ),
        'separate_items_with_commas' ► __( 'Separate Download Tags with commas', 'download-manager' ),
        'add_or_remove_items'        ► __( 'Add or remove Download Tags', 'download-manager' ),
        'choose_from_most_used'      ► __( 'Choose from the most used Download Tags', 'download-manager' ),
        'not_found'                  ► __( 'No Download Tags found.', 'download-manager' ),
        'menu_name'                  ► __( 'Download Tags', 'download-manager' ),
    );

    $args = array(
        'hierarchical'          ► false,
        'labels'                ► $labels,
        'show_ui'               ► true,
        'show_admin_column'     ► true,
        'update_count_callback' ► '_update_post_term_count',
        'query_var'             ► true,
        'rewrite'               ► array( 'slug' ► 'download-tag' ),
    );

    register_taxonomy( 'download-tag', 'wpdmpro', $args );
}

Actually, category permissions work fine. I think the user is getting the access from package settings. As the package and category permissions are merged to decide if the user can access the package or not.

If you want to use only category permission then remove all roles from package access settings. That should fix the issue.

Please let me know if you I missed something. Send wp-admin login info in private reply if you think the permission is not working as I described above.

Hi,

Upgraded your license. You can use the key on up to 5 sites.

Thanks.

Hi,

Adding the custom field filtering requires code customization and it is pretty complex customization. Our customization team can help you on this issue. Please mail to customize@wpdownloadmanager.com to get a quote for this customization.

Thanks.

1 ) Please send me the server error log to check this issue.
2 ) You have to hide some columns to make the view better

https://www.evernote.com/l/AUc4zjMcuPVAhIf9M5Ve-MNiQO7KjAeRaloB/image.png

3 ) Please send temporary wp-admin login info in private reply. Maybe some other plugin adding those extra fields using hooks.

4 ) Could be a permission issue. Please check File Browser Access option.

https://www.evernote.com/l/AUf-qz6FTY9C0oHMYT07P6Tdeo0HQ4Dj2HYB/image.png

5 ) I will check this issue after getting login info.

Hi, There is no option to disable google fonts. If you want to remove Google fonts you have to do it manually. Search for fonts.googleapis.com in Download Manager plugin dir and remove all font requests.

Another thing is when using Google fonts websites are not collecting any data. It is the Google which has to comply with GDPR in this case.

Please re-check the login info. Getting invalid username error.

Are you using any custom template for Download Manager? If not please delete the /download-manager folder inside your theme child theme. This issue is related to your theme. I switched to another theme to check and package details were visible there. Let me know what happens after deleting the folder/dir.

Please add the following code to the bottom of your active theme’s functions.php file to redirect users to the homepage,

add_action('wp_logout', 'wpdm_logout_redirect');
function wpdm_logout_redirect(){
    wp_redirect(home_url(""));
    exit();
}

Works fine on my side. I tested with Samsung Galaxy phone.

https://www.evernote.com/l/AUewupmVU09C2Kplid_tu_XaFc9zW-tWVSAB/image.png

You will find all your forum posts here https://www.wpdownloadmanager.com/support/users/services/topics/

Clicking on your name in a forum post forwards you to your forum profile.

Hi,

There is no built-in template tag to set icon or featured image conditionally as you want. But it is possible to create a custom template tag using this hook wdm_before_fetch_template ( https://www.wpdownloadmanager.com/doc/filter-reference/wdm_before_fetch_template/ )

File icons are set automatically in boxed style ( [file_list_extended] )

https://www.evernote.com/l/AUflPeru98dCUoONqjjAkXqL55IuRBGSG18B/image.png

And all package table shows the file icon automatically when there is a single file attached to the package. If there are multiple package, it shows zip icon.