Sagar Barua

Hello
Hope you are well. And sorry for the inconvenience. Can you please update your WPDM PRO plugin to the latest version
Thank you and regards

Hello James Johnstone

It should work. Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

First, Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

Hello Georges Etienne
To turn off auto-renew, please send an order note from the order details page. If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires. I hope you have understood.

Thank you and regards

Hello,

The template preview is working fine in our test environment.

First, please ensure that you are using the latest version of the WPDM plugin.

If still, the problem exists then We’ll need to take a closer look to see why this might be happening. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

for remote files (like amazon s3, remote ftp) file size are not detectable , as php can calculate file size for local files only

Hello Murillo Pirani

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards…

Hello,
Thank you for writing to us.
It is hard to determine the issue without looking at your website.

I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
*Website Login URL
 *Username
 *Password

The “Your connection is not private” error message often occurs when your browser notices a problem while creating an SSL connection or can’t verify the certificate.

Hello.
Etrading Software…
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.Here are the details I’ll need –
* Website Login URL *Username *Password

hello nesf..
request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password

Hello
Thank you for writing to us.
It is hard to determine the issue without looking at your website.

I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.