Forum Replies Created
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.
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This maybe your server issue. Please kindly contact your server administrator/support team for this. Please kindly check and let me know.
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Somewhere may it be conflicting, because if it is in code bug all categories may show this inconsistent. It can be your active theme too. Please kindly check.
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I have checked that you are using many categories. If the issue is appearing from some categories can you rename them with some characters/words or you can also delete and create them new with renaming? Please kindly check and let me know.
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Am I able to check the process again with WPDM settings? Please kindly check and let me know.
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Hello Olomedia,
Hope you are well. For your requiremnt you can use WPDM export/import feature. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/. and please follow this CSV file, you can also edit this file with your data,
https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv
Please kindly check and let me know.
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I have back information from our team that, your server is blocking the connection to the license validation server for https://www.wpdownloadmanager.com. Please kindly contact your server administrator/support team. Please kindly check and let me know.
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I have checked and I think the issue is related to the “Photography” category, does the issue appear with other categories? Please kindly check and let me know.
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Are you using modal login here, https://dev1.cathexisvideo.com/? Please kindly check and let me know.
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Ok, I have got the info. from above.
Thank you
Hello Cathexis Technologies,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URL, you can also share some screenshots. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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Am I able to check the conflict between your plugins or theme? Please kindly check and let me know.
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I am still not able to access WPDM settings, However, I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Am I able to check this process? Disable one by one other plugins for testing if there any conflicts also switch theme to another for checking. Please kindly check and let me know.
Thank you and kind regards
For total downloads of the sum of all packages, you can use this the below code,
<?php _e( "Total Downloads" , "download-manager" ); ?>
<?php echo $wpdb->get_var("select sum(meta_value) from {$wpdb->prefix}postmeta where meta_key='__wpdm_download_count'"); ?>And for a certain user, please use this code snippet in your theme functions.php
add_shortcode('UserTotal', 'TotalUserDownload');
function TotalUserDownload() {
global $wpdb, $current_user;
$var = "Total Downloads: ";
$var .= number_format($wpdb->get_var("select count(*) from {$wpdb->prefix}ahm_download_stats where uid = '{$current_user->ID}'"),0,'.',',');
return $var;
}Use the shortcode [UserTotal]
I hope it will work fine for you now. Please kindly check.
Thank you and regards
Hello G4D,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.
Thank you and regards
Hello John Richardson,
Hope you are well. And sorry for the inconvenience. Can you please share which other sites are causing the issue? Please share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I think it maybe any conflicts issue within your plugins or active theme. Other categories do not showing any conflict with this, I have checked here, https://masterspasmedia.com/download/wpdm-test/. Please kindly check and let me know.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
If you are trying to implement new features or it is your need for the feature , you can keep a feature request here https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or order a custom service request here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check.
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I am not getting properly for your requirements. Can you please kindly elaborate more? Please kindly check and let me know.
Thank you
I can’t able to adjust/check WPDM settings or Package settings with your credentials. Please kindly check.
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Hello Tony Gerardot,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards