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Nayeem Riddhi

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Feb 20, 2020 at 3:41 pm in reply to: Premium Packages: front- and backend issues with most recent update #120471

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking. We will check the issue.

Thanks.

Feb 20, 2020 at 1:18 pm in reply to: How to use the Download Manager and Stamp a PDF file #120467

Nayeem Riddhi
Moderator

Hello,

Have you checked this doc, https://www.wpdownloadmanager.com/doc/wpdm-pdf-stamper/, please let me know if it works for you.

Thanks.

Feb 20, 2020 at 1:08 pm in reply to: move the license key to another domain/new website #120466

Nayeem Riddhi
Moderator

Hi,

You can remove your site from the license and add a new site for that. Please let me know if it works for you.

img

Thanks.

Feb 20, 2020 at 12:47 pm in reply to: Automatically send Email #120461

Nayeem Riddhi
Moderator

Hi,

Have you checked the option? I missed the topic, sorry for that. Please check and let me know if it works for you. it will mail you for your selected product cart.

img1

Thanks.

  • This reply was modified 5 years, 8 months ago by Nayeem Riddhi.
Feb 20, 2020 at 12:32 pm in reply to: Update to 5.0.6 #120460

Nayeem Riddhi
Moderator

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Feb 20, 2020 at 12:31 pm in reply to: No data available in table #120459

Nayeem Riddhi
Moderator

Hi,

You didn’t put the categories slug there. Please check now, it is working.

Thanks.

Feb 20, 2020 at 10:19 am in reply to: New User Roles? #120450

Nayeem Riddhi
Moderator

Hi,

I think, maybe this add on will you for such type of functionality, https://www.wpdownloadmanager.com/download/wp-pro-membership/. Please let me know if it helps you.

Thanks.

Feb 20, 2020 at 10:12 am in reply to: when upload file- Invalid File Type! #120449

Nayeem Riddhi
Moderator

Hi,

I haven’t enough access to your Download settings section, can you disable chunk upload, probably your server is not supporting chunk upload. Please check and let me know.

Thanks.

Feb 20, 2020 at 7:07 am in reply to: Massimport doesnt work #120441

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 20, 2020 at 6:41 am in reply to: Adjusting Settings for Similar Downloads #120439

Nayeem Riddhi
Moderator

Hello,

I can’t able to get you. do you want similar link templates for your all downloads? please let me know.

Thanks.

Feb 19, 2020 at 6:19 pm in reply to: No data available in table #120413

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 19, 2020 at 6:16 pm in reply to: Unable to autoupdate to v5.0.6 > The package could not be installed #120412

Nayeem Riddhi
Moderator

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Feb 19, 2020 at 6:14 pm in reply to: Directory Add On – Template Editor Not Saving #120411

Nayeem Riddhi
Moderator

Hi,

You can follow this documentation for creating a new template, https://www.wpdownloadmanager.com/doc/template-files/ As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in tpls>page-templates for page template or tpls>link-templates for link template.

Please let me know if it works for you

Thanks.

Feb 19, 2020 at 3:07 pm in reply to: Asset Manager is not working #120408

Nayeem Riddhi
Moderator

If the problem is not major, it can be done within a few minutes. Can you check from basic settings File Browser Root:(?), whether it sets or not.

Thanks.

Feb 19, 2020 at 2:56 pm in reply to: Download Manager packages order #120407

Nayeem Riddhi
Moderator

Hi,

You should put it in the archive page if you don’t feel comfortable, Please, give your temporary wp-admin login details in private reply for adjusting.

Thanks.

Feb 19, 2020 at 2:51 pm in reply to: CSS Padding Issue w/ Add to Cart Button #120405

Nayeem Riddhi
Moderator

Hi,

You can change the code like the below, hope it will help you

h3.wpdmpp-product-price {
    line-height: 0.5;
}
form.wpdm_cart_form {
    line-height: 0.5;
}

Let me know if it helps you.

Thanks.

Feb 19, 2020 at 10:44 am in reply to: Amazon S3 Storage Plugin does not work as expected #120399

Nayeem Riddhi
Moderator

Hi,

1. If you are trying from the package creation metabox, then I will say it is working fine from my side.
2. All zones are shown fine with proper auth.
3 and 4. This can be a bug, I will update you about this.

If the attached files problem get solved, you can also download using a direct link from the “Attached Files” list in the frontend

Thanks.

Feb 19, 2020 at 9:23 am in reply to: Frontend Uploader problem! #120396

Nayeem Riddhi
Moderator

It is working from my side, it should not be the issue. Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 19, 2020 at 9:17 am in reply to: Frontend Uploader problem! #120394

Nayeem Riddhi
Moderator

Hello,

Are you trying to create a new package and then it goes to the draft? Please let me know.

Thanks.

Feb 18, 2020 at 9:05 pm in reply to: CSS Padding Issue w/ Add to Cart Button #120391

Nayeem Riddhi
Moderator

OK, tomorrow I will try to check that 🙂

Thanks.

Feb 18, 2020 at 9:04 pm in reply to: /download page not needed #120390

Nayeem Riddhi
Moderator

Hi,

Are you searching for the URL structure option?

Please. let me know.

Thanks.

Feb 18, 2020 at 8:56 pm in reply to: UPLOADING NOT FINISHING #120388

Nayeem Riddhi
Moderator

Hello,

It can be happened for conflicting with other plugins. If you feel comfortable, you can give your temporary wp-admin login details in a private reply for checking.

Thanks.

Feb 18, 2020 at 8:52 pm in reply to: Transition from WP Media Library to WP Download Manager Pro #120387

Nayeem Riddhi
Moderator

Hi,

You can also protect the file from the media section of WordPress.The use of media library file protection as usual usage like the other settings.

Thanks.

Feb 18, 2020 at 8:36 pm in reply to: Frontend Uploader problem! #120386

Nayeem Riddhi
Moderator

We have released a new version, update WPDM and let us know.

Thanks.

Feb 18, 2020 at 8:24 pm in reply to: Removing Menu Items – User Dashboard #120385

Nayeem Riddhi
Moderator

Hello,

Menu items have been customized, so it is not working with the filter. Please, give your temporary wp-admin login details in private reply for adjusting.

Thanks.

Viewing 25 posts - 19,176 through 19,200 (of 19,879 total)
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