Nayeem Riddhi

Forum Replies Created

Viewing 25 posts - 18,351 through 18,375 (of 19,887 total)

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Apr 9, 2020 at 8:57 pm in reply to: All PDF Previews and Downloads Broken After Update to 5.0.7 #125590

Moderator

Hi,

Please follow these steps for upgrading the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Then you should use download limit setting the value 999999 as the Limit Reset Period. It should work for an unlimited download option.

Please let me know if those works for you

Thanks.

This reply was modified 5 years, 7 months ago by Nayeem Riddhi.

Apr 9, 2020 at 8:29 pm in reply to: Email lock check box not available in the lock option #125585

Moderator

The “lock” by email option should work as the other lock option works too. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Apr 9, 2020 at 8:26 pm in reply to: Short code for favorites count for a package #125584

Moderator

Hi,

Are you searching for [fav_button] template tag for templates, there are extended other tags also available in https://www.wpdownloadmanager.com/doc/templates/template-tags/, please check and let me know

Thanks.

Apr 9, 2020 at 4:30 pm in reply to: cancellation of reccuring payments for support / updates etc. #125572

Moderator

Hi,

For canceling autorenewal please email support@wpdownloadmanager.com. If you want to cancel your subscription, please mail your order ID to or send an order note from your order details page.

Thanks.

Apr 9, 2020 at 4:28 pm in reply to: Need assistance in configuring plugin #125571

Moderator

Hi,

The width should be adjusted as the theme design, it can be increased some width but not full width breaking the theme width. And for multiple files for [file_list] tag, it needs to be customized download-manager/libs/class.Filelist.php.

Thanks.

Apr 9, 2020 at 4:12 pm in reply to: Download limit for external link. #125567

Moderator

Hi,

Without download the file the count will not be increased, have you checked that?

Thanks.

Apr 9, 2020 at 3:55 pm in reply to: Need a way to give rights to the STATS, Generate Download, and Email Link Button #125565

Moderator

Hi,

Do you want to give wp-admin access to other roles for the Downloads section?

Thanks.

Apr 9, 2020 at 3:50 pm in reply to: Login page doesn’t do anything after clicking login, #125564

Moderator

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Apr 9, 2020 at 3:44 pm in reply to: Shortcode not accepting packages #125562

Moderator

Hi,

I have checked the issue, somehow it is conflicting with our WPDM – PDF Stamper add on. I have deactivated now. Now the issue has been solved. Please check.

Thanks.

Apr 9, 2020 at 2:36 pm in reply to: Need assistance in configuring plugin #125553

Moderator

Hi,

I have updated it to the related developers, soon you will be updated.

Thanks.

Apr 9, 2020 at 2:30 pm in reply to: WPDM Backend Style not loading after Update to wordpress 5.4 #125552

Moderator

Hi,

Can’t able to login. There is also giving console error while login, can you please activate your basic login page for checking?

Thanks.

Apr 9, 2020 at 2:12 pm in reply to: Bulk import – special characters and google spreadsheets #125548

Moderator

Hi,

Can you please use my provided file? or if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Apr 9, 2020 at 2:09 pm in reply to: invalid license key #125547

Moderator

Hi,

Please copy carefully the license key from your user dashboard. you can try logout and again login to your site. Please let me know if it helps you.

Thanks.

Apr 9, 2020 at 10:57 am in reply to: Download Limit #125538

Moderator

Hi,

I have found the issue. soon you will be updated.

Thanks.

Apr 9, 2020 at 10:47 am in reply to: Package search is not working properly on All packages #125535

Moderator

Hi,

Are you searching by default search option in the WordPress theme? please check is there any restriction or made exclude search results from your theme. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Apr 9, 2020 at 10:38 am in reply to: Download Failed – Network Error #125534

Moderator

Ok, I will try to check it soon.

Thanks.

Apr 9, 2020 at 10:20 am in reply to: Download Failed – Network Error #125531

Moderator

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Apr 9, 2020 at 10:19 am in reply to: How can I remove my download post from website search results. #125530

Moderator

OK, if you want to exclude download posts in the search result in your site, please put below code in your theme functions.php,

add_action( 'init', 'wpdm_custom_type', 99 );
function wpdm_custom_type() {
    global $wp_post_types;
    if ( post_type_exists( 'wpdmpro' ) ) {
        $wp_post_types['wpdmpro']->exclude_from_search = true;
    }
}

Thanks, sorry for some late.

Apr 8, 2020 at 8:38 pm in reply to: Search with different variables other than file name #125504

Moderator

Hi,

Can you please check it, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/ and what type of variable you want to give for the different package.

Thanks.

Apr 8, 2020 at 8:31 pm in reply to: ePub opens in browser #125503

Moderator

Hi,

You may be choosing the Select From Media Library option. By default, it will do so. You can also choose the other option too. When you attach files from media library as URL WPDM simply redirect to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from server as server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in browser, please attach those files using the server file browser instead of the medial library file selector.

Thanks.

Apr 8, 2020 at 8:28 pm in reply to: Error after update #125501

Moderator

Hi,

Can you please give your temporary wp-admin login details in a private reply for checking.

Thanks.

Apr 8, 2020 at 8:25 pm in reply to: Asset manger is empty #125500

Moderator

Hi,

Please check the Dir path is set correctly or not, you can also set it as default. You can check it from Basic > Server File Browser > Server File Browser Base Dir:

Thanks.

Apr 8, 2020 at 7:03 pm in reply to: Need assistance in configuring plugin #125494

Moderator

Hi,

Soon, you will be updated.

Thanks.

Apr 8, 2020 at 7:02 pm in reply to: Conflict Causing Blog issue on Impreza #125492

Moderator

Hello,

Please, give your temporary wp-admin login details in a private reply for adjusting.

Thanks.

Apr 8, 2020 at 7:00 pm in reply to: How to show Packages as grid #125490

Moderator

Glad to hear that, if you like our services please not forget to review us with 5* here, https://wordpress.org/support/plugin/download-manager/reviews/.

will be very thankful.

Thanks.

Viewing 25 posts - 18,351 through 18,375 (of 19,887 total)

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