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Nayeem Riddhi

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Mar 29, 2020 at 7:57 am in reply to: Warning: realpath(): open_basedir restriction in effect. File(/) is not within t #123004

Nayeem Riddhi
Moderator

Hi,

Try to enabling/disabling your plugins if there any conflicts remained. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 29, 2020 at 6:09 am in reply to: What is the cache folder for? #123003

Nayeem Riddhi
Moderator

Hi,

If you are requesting a feature, then you can post it here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, otherwise if it is urgent for you, you can request here or discuss here too, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade

Thanks.

Mar 29, 2020 at 5:59 am in reply to: Remove last download #123002

Nayeem Riddhi
Moderator

Hi,

Are you talking about this shortcode [wpdm_user_dashboard]? please let me know.

Thanks.

Mar 29, 2020 at 4:54 am in reply to: Email Lock Not Working #122991

Nayeem Riddhi
Moderator

Hi,

I have checked from your this package https://brightonbrilliance.com/download/vws-checklist-dwnld/, Email lock is working both in the normal browser and also in the incognito mode browser. Please check and let me know.

Thanks.

Mar 29, 2020 at 2:53 am in reply to: Add custom option for download #122986

Nayeem Riddhi
Moderator

Hi,

You can create or clone templates from Downloads > Templates. Then according to your design, you can place a download link like this,
<a class="btn btn-success" href="[download_url]">[link_label]</a> here in [link_label] you can put your custom text.

Thanks.

Mar 29, 2020 at 2:32 am in reply to: File Cart Is Empty #122985

Nayeem Riddhi
Moderator

Hello,

Please give your related page links and if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 29, 2020 at 2:17 am in reply to: Changed Domain and Custom Templates Disappeared #122984

Nayeem Riddhi
Moderator

Hi,

Is there your previous old site still available? please let us know.

thanks.

Mar 29, 2020 at 2:09 am in reply to: Download Link not working #122983

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 29, 2020 at 1:58 am in reply to: Problem: displaying categories #122982

Nayeem Riddhi
Moderator

Hi @fi-lo,

I have found your issue. your theme, not child theme, the main Divi theme having one script making the conflict. I was trying to figure out which script was making the conflict. Now when I commented out a portion of your theme functions.php file and then refresh the page, it has gone to an error in your site. Now, i can’t able to log in your site. if possible, can you provide temporary FTP credentials of your site?

Thank you.

Mar 28, 2020 at 1:46 pm in reply to: Blocked Emails Locking Up #122969

Nayeem Riddhi
Moderator

Hi,

Please update the WPDM to the latest version. I hope your problem will be solved.

Thanks.

Mar 28, 2020 at 10:01 am in reply to: Link Posts to a Package #122964

Nayeem Riddhi
Moderator

Hi,

You can use this, what I have attached the image. the button generates a URL link for that particular package.

img

Thanks.

Mar 28, 2020 at 9:27 am in reply to: Project Navigation #122963

Nayeem Riddhi
Moderator

Hi,

Have you changed the theme or deleted the new single-wpdmpro.php file. I have adjusted with a new one. Please check

Thanks.

Mar 28, 2020 at 8:50 am in reply to: File List #122962

Nayeem Riddhi
Moderator

Hi,

If you want to show all the files of a package you should use [file_list] template tag in your page template or link template. Then you will able to see the individual files for download.

Thanks.

Mar 28, 2020 at 6:04 am in reply to: Charged twice for order Order for WP Download Manager #122954

Nayeem Riddhi
Moderator

Hi,

please any payment related query mail to support@wpdownloadmanager.com. I hope you will get help.

Thanks.

Mar 28, 2020 at 5:51 am in reply to: Charged twice for order Order for WP Download Manager #122950

Nayeem Riddhi
Moderator

Hi,

Please mail there, payment processing or subscription maintain processing support available there.

Thanks.

Mar 28, 2020 at 4:08 am in reply to: Weird text in email subject in gmail #122944

Nayeem Riddhi
Moderator

Hi,

There is no text in email templates contained “lorem ipsum” and whole the plugin also except in a CSS file. I think it is coming from WordPress email settings or maybe SMTP configuration settings.

Thanks.

Mar 27, 2020 at 4:59 pm in reply to: Possibility to open or download #122935

Nayeem Riddhi
Moderator

Hi,

Tomorrow I will try to update about this. is it possible or not for both functionality with open and download link simultaneously.

Thanks.

Mar 27, 2020 at 4:55 pm in reply to: Ability to Alpha-sort #122933

Nayeem Riddhi
Moderator

Hi,

I have checked but, it is a column issue. If you chunk some values into column it will show side by side and bootstrap is doing so. Otherwise, you can do it giving cols value 1 and then the width adjusting of that section. column basically chunk column value side by side.

Thanks.

Mar 27, 2020 at 4:51 pm in reply to: Invalid Key #122932

Nayeem Riddhi
Moderator

Hi,

Try again login/logout from your site admin and please check if it works for you.

Thanks.

Mar 27, 2020 at 3:52 pm in reply to: Turn off auto-renewal on billing #122930

Nayeem Riddhi
Moderator

Hello,

If you want to cancel your subscription, please mail your order ID to support@wpdownloadmanager.com or send an order note from your order details page.

Thanks.

Mar 27, 2020 at 3:45 pm in reply to: WPDM – Amazon s3 Suddenly Not Connecting #122929

Nayeem Riddhi
Moderator

Glad to hear that, your problem has been solved.

Mar 27, 2020 at 3:03 pm in reply to: Author profile url is not working #122927

Nayeem Riddhi
Moderator

Hi,

We have found that issue earlier, author page related issue. we will try to update it in the next release.

Thanks.

Mar 27, 2020 at 1:53 pm in reply to: Display list of categories with their images #122923

Nayeem Riddhi
Moderator

Hi,

There is also available widgets that will help you show packages in the sidebar, footer or anywhere widgets enabled area. Have you checked that? please let me know.

Thanks.

Mar 27, 2020 at 1:41 pm in reply to: WPDM DROPBOX + LAZY DOWNLOAD NOT WORK #122921

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Mar 27, 2020 at 10:50 am in reply to: Charged twice for order Order for WP Download Manager #122916

Nayeem Riddhi
Moderator

Hello,

If you want to cancel your subscription, please mail your order ID to support@wpdownloadmanager.com or send an order note from your order details page.

Thanks.

Viewing 25 posts - 18,326 through 18,350 (of 19,622 total)
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