Nayeem Riddhi

Which shortcode you are using? let me know and also give the related page.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

I have checked installing Yoast SEO plugin. Where the error is showing? is it related to wp-backend or frontend? please let me know.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for adjusting.

Thanks.

Hi,

Now both Profile and Download History Pages have been adjusted.

Thanks.

The [thumb] tag should work from your site also. because it is working fine from our side with the latest version. however, glad to hear that, your problem has been solved.

Thanks.

Hi,

Which package you are facing the problem? I have created a package https://yellowballoons.net/download/wpdm-test/, the featured image working fine here. please check.

Thanks.

Hi,

Form lock also has the Email Download Link option, you can check this option for getting download link in the mail.

and for “Show form every time” option for Form locks should work. it may be cache issue or other issues also can be remained.

Thanks.

Hi,

Please check now, I have disabled Resumable Downloads and Output Buffering from the settings. Now the PDF view coming without any errors. please check.

Thanks.

Hi,

Your [wpdm-file-browser] is working now. First problem was permalink structure problem, I have adjusted this setting with the permalink,

Post name: http://your-site/sample-post

Second problem is with your theme. there are lots of scripts there. one of the scripts might be conflicted there, I have checked with Twenty Seventy theme, it is working fine there.

please check.

Thanks.

It can be the cache issue too. in the same session, you shall see the download link. But in a new session form will appear again.

Thanks.

Hi,

You can also check from the Media Library files protection option like the image attached,

you will also find the file shortcode there. please let me know if it works for you.

Thanks.

Hi,

Email lock

is available in the pro version. you can also check the features, in the pricing doc, https://www.wpdownloadmanager.com/pricing/.

Thanks.

I have adjusted only for this page, https://www.diamondcontrols.co.uk/document-library/my-dashboard/?udb_page=download-history. if you need that also it can also be done. let me know. it will need the same adjustment.

Thanks.

Hi,

for that, you can also check this feature from Downloads > Settings > User Interface as i image attached,

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking and also the related pages.

Thanks.

Hi,

Can you update it to the latest one? I have seen that you are using old version of WPDM. let me know.

Thanks.

I shall inform about this with the related developers.

Thanks.

Hi,

I can’t able to check from your package the checkout payment issue, https://jjkeegan.com/wgp-download/green-fee-yield-revenue-modeling-exercise/, is there any user restriction or modified version you are using. let me know.

Thanks.

Hi,

I have checked that you have already 47 plugins installed on your site. There might be conflict within your plugins. Can you enable/disable them for the checking? also, you can switch to default/other themes. let me know.

Thanks.

It should work with the Bootstrap 4. if you face further any problem you may adjust it from Downloads > Settings > User Interface enabling/disabling styles/scripts.

Thanks.

Hi,

Is there any problem with your site? sometimes load correctly sometimes not. I have checked that, there also a problem with your Downloads > Settings saving problem showing an error in console. there are many plugins used in your site, there might be some conflict within the settings with the plugins. you can also try enabling/disabling them from the admin panel.

Thanks.

Sorry for having some patience, it was just adjustment of settings from Bootstrap version change, I have switched to the latest one, it is now working with all purchases option,

Thanks.

Hi,

Are the keys are ok, or maybe some cache issue also can be payment/renew the order issue. if it is the payment-related issue, please contact support@wpdownloadmanager.com. I hope you shall get help.

You can also follow these steps if it may help you for updating plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Thanks.

• This reply was modified 5 years, 9 months ago by Nayeem Riddhi.

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.